{
  "slug": "intercom",
  "name": "Intercom",
  "domain": "intercom.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Customer service platform with a shared inbox, live chat, ticketing, help center, automation and Fin AI Agent.",
  "directAnswer": "Cancel Intercom from Settings > Subscription > Billing > Payment details, then click Cancel subscription. It takes about 2 minutes, and access continues until the current billing period ends. Annual subscriptions do not receive a prorated refund when cancelled early.",
  "price": "$19 / seat / month billed yearly",
  "priceMonthlyUsd": 19,
  "planName": "Essential",
  "subscriptionPlans": [
    {
      "id": "essential",
      "name": "Essential",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 39
        },
        {
          "cycle": "year",
          "priceUsd": 228
        }
      ],
      "priceNote": "$39 per full seat monthly. The current new-customer annual offer is $228 per seat for the year instead of the regular $348 annual total; Fin and channel usage cost extra.",
      "sourceUrl": "https://www.intercom.com/pricing/calculator"
    },
    {
      "id": "advanced",
      "name": "Advanced",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 99
        },
        {
          "cycle": "year",
          "priceUsd": 1020
        }
      ],
      "priceNote": "$99 per full seat monthly or $85 per seat per month billed annually; Fin and channel usage cost extra.",
      "sourceUrl": "https://www.intercom.com/pricing/calculator"
    },
    {
      "id": "expert",
      "name": "Expert",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 1584
        }
      ],
      "priceNote": "$132 per full seat per month billed annually; all plans are available yearly, while monthly self-serve is documented only for Essential and Advanced. Fin and channel usage cost extra.",
      "sourceUrl": "https://www.intercom.com/pricing/calculator"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Settings, Subscription, then Billing",
        "body": "Sign in to the Intercom workspace and navigate to Settings > Subscription > Billing."
      },
      {
        "title": "Open Payment details",
        "body": "Select Payment details at the top of the Billing area."
      },
      {
        "title": "Click Cancel subscription",
        "body": "Scroll to the bottom and cancel. Intercom access continues until the end of the current billing period, then the workspace stops renewing."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Contract customers: contact the Account Manager",
        "body": "A contracted subscription cannot use the self-serve route. Give written notice through the Account Manager at least 30 days before renewal or the contract renews for another 12 months."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "The self-serve route covers monthly and annual subscriptions that are not on contract.",
      "warning": "Cancelling stops renewal but does not delete workspace data. It becomes inaccessible after the subscription ends."
    },
    "team": {
      "note": "Contract terms use the Account Manager route and require at least 30 days' written notice before renewal."
    }
  },
  "refundInfo": "Annual subscriptions are paid upfront and do not receive a prorated refund when cancelled early. Intercom documents credits rather than direct refunds for eligible plan downgrades, and does not publish a general monthly-plan refund window.",
  "pauseInfo": "Self-serve subscriptions cannot be paused. Contract customers can ask their Account Manager whether a pause is available under their agreement.",
  "downgradeInfo": "Monthly and annual self-serve customers can change plan from Settings > Subscription > Billing > Subscription. Annual downgrades take effect at renewal; an eligible downgrade credit is applied to a later invoice instead of paid as a direct refund.",
  "dataRetentionInfo": "Cancellation preserves workspace data but makes it inaccessible after the subscription ends until the workspace resubscribes. Workspace deletion is separate, permanent and completes within 14 days; an active annual contract blocks self-serve deletion.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "No prorated annual refund"
    },
    {
      "k": "Effective",
      "v": "End of billing period"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "When does Intercom cancellation take effect?",
      "answer": "At the end of the current monthly or annual billing period. The subscription does not renew after that date."
    },
    {
      "question": "Does Intercom refund an annual plan after cancellation?",
      "answer": "No. Annual subscriptions are paid upfront and do not receive a prorated refund when cancelled early."
    },
    {
      "question": "Can I pause Intercom?",
      "answer": "Not on a self-serve subscription. Contract customers can ask their Account Manager about a pause."
    },
    {
      "question": "What happens to my data after cancellation?",
      "answer": "Intercom preserves it, but the data is inaccessible after the subscription ends until you start a new subscription."
    },
    {
      "question": "How do contract customers cancel Intercom?",
      "answer": "Contact the Account Manager and give written notice at least 30 days before renewal. Missing that window renews the contract for another 12 months."
    },
    {
      "question": "Does cancelling Intercom delete the workspace?",
      "answer": "No. Workspace deletion is a separate permanent action in Settings > Workspace > General and completes within 14 days."
    }
  ],
  "officialSources": [
    {
      "title": "Intercom pricing calculator",
      "url": "https://www.intercom.com/pricing/calculator",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Pricing FAQs - Intercom Help",
      "url": "https://www.intercom.com/help/en/articles/8344190-pricing-faqs",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How to cancel your subscription - Intercom Help",
      "url": "https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How to manage your subscription - Intercom Help",
      "url": "https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How to delete your workspace data - Intercom Help",
      "url": "https://www.intercom.com/help/en/articles/3687072-how-to-delete-your-workspace-data",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/intercom",
    "json": "https://canicancelit.com/cancel/intercom.json",
    "markdown": "https://canicancelit.com/cancel/intercom.md"
  }
}