{
  "slug": "honeycomb",
  "name": "Honeycomb",
  "domain": "honeycomb.io",
  "category": "monitoring",
  "categoryName": "Monitoring",
  "description": "Observability platform for high-cardinality traces, logs, and metrics, with querying, SLOs, and AI investigation tools.",
  "directAnswer": "Cancel Honeycomb Pro from Account, then Team Settings, then Billing: select Update Plan and choose Free. It takes a couple of minutes, and a Pro cancellation takes effect at the end of the subscription term. Fees are non-refundable and non-cancelable unless the Service says otherwise.",
  "price": "From $150 / month",
  "priceMonthlyUsd": null,
  "planName": "Pro",
  "subscriptionPlans": [
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [],
      "priceNote": "Starting at $150 per month for 50M events, up to 750M events and 3.75B metrics data points. Monthly or annual billing. 2026 Pro pricing is $3.00 per million events.",
      "sourceUrl": "https://www.honeycomb.io/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing. Enterprise starts with a base allowance of 10 billion events per year. Contact sales.",
      "sourceUrl": "https://www.honeycomb.io/pricing"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.1,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://docs.honeycomb.io/configure/teams/pricing-plan/",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Sign in as a Team Owner",
        "body": "Only Team Owners can change billing settings and update plans."
      },
      {
        "title": "Open Account, then Team Settings",
        "body": "Select Account (your avatar) from the navigation menu, then choose Team Settings."
      },
      {
        "title": "Open the Billing view",
        "body": "On the Team Settings page, select the Billing view. It shows the current plan and billing information."
      },
      {
        "title": "Select Update Plan",
        "body": "Select Update Plan. On Select Your Plan, select Select Plan next to Free or another lower plan. Follow the prompts shown there."
      },
      {
        "title": "Confirm the change",
        "body": "If a confirmation modal appears, review the current and selected plan and select Confirm. A Pro cancellation takes effect at the end of the subscription term."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Only Team Owners can change the plan",
        "body": "Team Owners control billing and destructive actions. Team Members and Read-Only users cannot upgrade or adjust pricing."
      },
      {
        "title": "Enterprise and MSA customers follow the order form",
        "body": "Enterprise plans use Contact Sales. If the organization has a separate written MSA, that MSA controls instead of the public Terms of Service."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Honeycomb documents Update Plan and Select Plan, not a button labelled Cancel. Choose Free to leave a paid tier."
    }
  },
  "refundInfo": "Honeycomb Terms of Service say all fees are non-refundable and non-cancelable unless otherwise indicated in the Service. If Honeycomb terminates a current Pro plan, it will issue a pro-rated refund for the remainder of the subscription term.",
  "pauseInfo": "No pause or billing-hold option is documented in the pricing docs, change-plan docs, or Terms of Service.",
  "downgradeInfo": "You can update the plan at any time from Team Settings, Billing, Update Plan. A downgrade is charged at the new rate on the next billing cycle, with no prorating between cycles. Downgrading may reduce capacity. Free remains available after leaving Pro.",
  "dataRetentionInfo": "Events and logs are kept 60 days. Time-series metrics datasets are kept 13 months by default. Retention is based on ingest date. After a plan change, existing data is kept up to the applicable retention period. After termination, access to Customer Data ends and Honeycomb may delete it. You can delete datasets in the product. Account-information deletion can be requested at support@honeycomb.io.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "End of Pro term"
    },
    {
      "k": "Free plan after",
      "v": "Yes, Free"
    }
  ],
  "faq": [
    {
      "question": "When does cancelling Honeycomb Pro take effect?",
      "answer": "At the end of the Pro subscription term. A mid-cycle downgrade is billed at the new rate on the next cycle."
    },
    {
      "question": "Can I get a refund from Honeycomb?",
      "answer": "Fees are non-refundable and non-cancelable unless the Service says otherwise. Honeycomb issues a pro-rated refund only if it terminates a current Pro plan."
    },
    {
      "question": "Who can change the Honeycomb plan?",
      "answer": "Only a Team Owner. Members and Read-Only users cannot upgrade or adjust pricing."
    },
    {
      "question": "What happens to my data if I leave Pro?",
      "answer": "Existing data is kept up to the retention window (60 days for events and logs, 13 months for time-series metrics). After the Terms end, Honeycomb may delete Customer Data."
    },
    {
      "question": "Is there a free Honeycomb plan after I cancel?",
      "answer": "Yes. Free stays available with up to 20M events and 100M metrics data points per month."
    }
  ],
  "officialSources": [
    {
      "title": "Honeycomb pricing",
      "url": "https://www.honeycomb.io/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Change Pricing Plan",
      "url": "https://docs.honeycomb.io/configure/teams/pricing-plan/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Honeycomb Terms of Service",
      "url": "https://www.honeycomb.io/terms",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How Honeycomb Calculates Usage",
      "url": "https://docs.honeycomb.io/get-started/manage-costs/how-honeycomb-calculates-usage/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Manage Team Permissions",
      "url": "https://docs.honeycomb.io/configure/teams/manage-permissions/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "2026 Pro Plan Changes",
      "url": "https://docs.honeycomb.io/get-started/honeycomb/2026-pro-plan-changes/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Privacy Notice",
      "url": "https://www.honeycomb.io/privacy",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/honeycomb",
    "json": "https://canicancelit.com/cancel/honeycomb.json",
    "markdown": "https://canicancelit.com/cancel/honeycomb.md"
  }
}