{
  "slug": "hetzner-cloud",
  "name": "Hetzner Cloud",
  "domain": "hetzner.com",
  "category": "hosting-deployment",
  "categoryName": "Hosting & deployment",
  "description": "Hetzner Cloud virtual servers managed in Hetzner Console, separate from Robot dedicated servers and konsoleH hosting.",
  "directAnswer": "Stop Hetzner Cloud billing in Hetzner Console: open the project, select Server, open the server, click Delete and confirm. It takes about 2 minutes and is effective immediately, with a pro-rated final invoice. Hetzner bills hourly usage up to the monthly cap and does not document a general refund for deleted cloud servers.",
  "price": "EUR, hourly with monthly cap",
  "priceMonthlyUsd": null,
  "planName": "Regular Performance",
  "subscriptionPlans": [
    {
      "id": "regular-performance",
      "name": "Regular Performance",
      "billingOptions": [],
      "priceNote": "EUR hourly rate with a monthly cap, excluding VAT and IPv4. Prices vary by region. No single official USD list price on the product pages.",
      "sourceUrl": "https://www.hetzner.com/cloud/regular-performance/"
    },
    {
      "id": "cost-optimized",
      "name": "Cost-Optimized",
      "billingOptions": [],
      "priceNote": "EUR hourly rate with a monthly cap, excluding VAT and IPv4. The Cloud homepage currently marks this family as not available.",
      "sourceUrl": "https://www.hetzner.com/cloud/cost-optimized/"
    },
    {
      "id": "general-purpose",
      "name": "General Purpose",
      "billingOptions": [],
      "priceNote": "Dedicated vCPU family. EUR hourly rate with a monthly cap, excluding VAT and IPv4. Regional pricing. No single official USD list price on the product pages.",
      "sourceUrl": "https://www.hetzner.com/cloud/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.9,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team"
  ],
  "cancellationUrl": "https://console.hetzner.com/projects",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Hetzner Console",
        "body": "Go to console.hetzner.com/projects, log in, and select the project that holds the server."
      },
      {
        "title": "Open the server",
        "body": "Select Server in the menu, then open the cloud server you want to cancel."
      },
      {
        "title": "Click Delete and confirm",
        "body": "Click Delete and confirm. The resource cannot be restored. You receive a pro-rated final invoice for hourly use up to the monthly cap."
      },
      {
        "title": "Delete leftover paid resources",
        "body": "Delete snapshots, backups, volumes, floating IPs and other project resources that still accrue charges. Powering a server off does not stop billing."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Closing the whole customer account",
        "body": "Hetzner says customers normally cancel products one by one. Full account closure is exceptional: submit a support request, list every product, allow 30 days to the end of the month, pay invoices, then delete the account at accounts.hetzner.com/account/delete if you still have access."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "This guide is Hetzner Cloud in Console only, not Robot dedicated servers or konsoleH.",
      "warning": "Deleted Console resources cannot be recovered. Data deletion is treated as immediate."
    }
  },
  "refundInfo": "Cloud servers are billed after use at the hourly rate up to the monthly cap. No general refund is documented for a deleted cloud server. EU consumers have a 14-day withdrawal right; if the service has already begun, Hetzner invoices the pro-rata amount. Remaining account credit can be refunded through support after invoices are paid.",
  "pauseInfo": "No cloud-server pause is documented. Powered-off servers are billed until deleted. Hetzner suggests taking a snapshot and deleting the server if you will be off for a long time.",
  "downgradeInfo": "You can rescale a cloud server in Console. Rescaling a server on legacy pricing switches it to current pricing. There is no free cloud plan after the last server is deleted.",
  "dataRetentionInfo": "After you delete a Console resource, Hetzner cannot restore it and says data is deleted after cancellation, typically immediately. After a customer account is deactivated, Hetzner keeps data 3 years with no product usage or 14 years when invoices exist, then deletes it.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "14-day EU withdrawal; otherwise none documented"
    },
    {
      "k": "Effective",
      "v": "Immediate on Delete"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Does the 30-days-to-the-end-of-the-month rule apply to Hetzner Cloud?",
      "answer": "No. That policy does not apply to Hetzner Cloud servers. Deleting a cloud server in Console is effective immediately."
    },
    {
      "question": "Do I pay after I delete a Hetzner Cloud server?",
      "answer": "Yes. You receive a final pro-rated invoice for hourly use up to the monthly cap."
    },
    {
      "question": "Does shutting down a Hetzner Cloud server stop charges?",
      "answer": "No. Servers that have finished creation are billed until deleted, including powered-off servers."
    },
    {
      "question": "How do I close the entire Hetzner account?",
      "answer": "Cancel products one by one first. Full account closure is exceptional and goes through support, then accounts.hetzner.com/account/delete."
    },
    {
      "question": "Are Hetzner Cloud prices in USD?",
      "answer": "Product pages are EUR-first, excluding VAT, and IPv4 is extra. This guide does not convert those prices to USD."
    }
  ],
  "officialSources": [
    {
      "title": "Cancellations on Hetzner Console",
      "url": "https://docs.hetzner.com/general/billing-and-account-management/cancellation/cancellations-hetzner-console/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Overview – Canceling products and contracts with Hetzner",
      "url": "https://docs.hetzner.com/general/cancellation/cancellations-faq",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "30 days to the end of the month policy",
      "url": "https://docs.hetzner.com/general/billing-and-account-management/cancellation/30-days-to-the-end-of-the-month/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Cloud billing FAQ",
      "url": "https://docs.hetzner.com/cloud/billing/faq",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Regular Performance",
      "url": "https://www.hetzner.com/cloud/regular-performance/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Hetzner Cloud",
      "url": "https://www.hetzner.com/cloud/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Cost-Optimized",
      "url": "https://www.hetzner.com/cloud/cost-optimized/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Terms and Conditions",
      "url": "https://www.hetzner.com/legal/terms-and-conditions/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Privacy policy",
      "url": "https://www.hetzner.com/legal/privacy-policy/",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/hetzner-cloud",
    "json": "https://canicancelit.com/cancel/hetzner-cloud.json",
    "markdown": "https://canicancelit.com/cancel/hetzner-cloud.md"
  }
}