# How to cancel Help Scout

The Account Owner cancels Help Scout from Your Plan: click Delete Account, choose a reason and confirm. It takes about 2 minutes and ends access immediately. Help Scout offers a full refund when requested within 30 days of the first monthly or annual payment.

Customer support platform with shared inboxes, live chat, knowledge bases, messaging and automation.

- Category: Productivity
- Entry plan: Standard at $25 / user / month
- Billed via: web, invoice
- Difficulty: Easy (2.0 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://docs.helpscout.com/article/473-cancel-your-help-scout-account
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/help-scout

## Cancel in a web browser

> Only the Account Owner can cancel the whole Help Scout account.

1. **Open Your Plan** The Account Owner clicks the avatar or initials in the top navigation and selects Your Plan.
2. **Open plan management if needed** Contact-based accounts click Manage your plan; user-based accounts stay on the Plan overview.
3. **Delete the account** Scroll down, click the red Delete Account link, choose a reason and click Delete Account. Access ends immediately.

> **Warning:** Cancellation is immediate and irreversible. Export data before clicking Delete Account.

## Refunds, pausing, downgrades and your data

- **Refunds:** Help Scout offers a 30-day money-back guarantee on the first payment for both monthly and annual subscriptions. A full refund can be requested when the business decides not to use Help Scout within 30 days of that first payment.
- **Pausing:** No subscription pause or hold option is documented in Help Scout's cancellation, billing or pricing pages.
- **Downgrading:** Account Owners and permitted users can change available plans and switch monthly or annual billing from Your Plan. Help Scout does not document an automatic move to Free when a paid account is cancelled; cancellation deletes the account immediately.
- **Account data:** Cancellation makes the account inaccessible immediately. Help Scout permanently deletes all account data 60 days after cancellation, so export anything needed first.

## At a glance

- Cancellation fee: None documented
- Refund window: 30 days from first payment
- Effective: Immediately
- Free plan after: No

## FAQ

**Who can cancel Help Scout?**

Only the Account Owner can cancel the entire account.

**Does Help Scout cancellation take effect immediately?**

Yes. The account terminates and becomes inaccessible as soon as Delete Account is confirmed.

**Can I get a Help Scout refund?**

You can request a full refund within 30 days of your first payment, for either a monthly or annual subscription.

**What happens to Help Scout data after cancellation?**

The account is inaccessible immediately, and all account data is permanently deleted 60 days later.

**Does Help Scout become a Free account after cancellation?**

No automatic downgrade is documented. The cancellation flow deletes the account instead.

**Can someone other than the owner change the Help Scout plan?**

Yes, an Account Owner can grant billing and plan-change permission to other eligible users, but only the owner can cancel the account.

## Official sources

- [Help Scout pricing](https://www.helpscout.com/pricing/) (checked 2026-08-13)
- [Cancel Your Help Scout Account](https://docs.helpscout.com/article/473-cancel-your-help-scout-account) (checked 2026-08-13)
- [Billing and Plans Guide - Help Scout Support](https://docs.helpscout.com/article/596-billing-and-plans-guide) (checked 2026-08-13)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/help-scout.json