{
  "slug": "help-scout",
  "name": "Help Scout",
  "domain": "helpscout.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Customer support platform with shared inboxes, live chat, knowledge bases, messaging and automation.",
  "directAnswer": "The Account Owner cancels Help Scout from Your Plan: click Delete Account, choose a reason and confirm. It takes about 2 minutes and ends access immediately. Help Scout offers a full refund when requested within 30 days of the first monthly or annual payment.",
  "price": "$25 / user / month",
  "priceMonthlyUsd": 25,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 25
        }
      ],
      "priceNote": "$25 per user per month on monthly billing. Annual billing is available with a displayed 16% discount, but the exact annual total is shown only interactively or in the account.",
      "sourceUrl": "https://www.helpscout.com/pricing/"
    },
    {
      "id": "plus",
      "name": "Plus",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 45
        }
      ],
      "priceNote": "$45 per user per month on monthly billing. Annual billing is available with a displayed 16% discount, but the exact annual total is shown only interactively or in the account.",
      "sourceUrl": "https://www.helpscout.com/pricing/"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 75
        }
      ],
      "priceNote": "$75 per user per month with a 10-user minimum and a sales-assisted purchase flow. Annual availability is displayed, but the exact annual total is not exposed in fetched public content.",
      "sourceUrl": "https://www.helpscout.com/pricing/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://docs.helpscout.com/article/473-cancel-your-help-scout-account",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Your Plan",
        "body": "The Account Owner clicks the avatar or initials in the top navigation and selects Your Plan."
      },
      {
        "title": "Open plan management if needed",
        "body": "Contact-based accounts click Manage your plan; user-based accounts stay on the Plan overview."
      },
      {
        "title": "Delete the account",
        "body": "Scroll down, click the red Delete Account link, choose a reason and click Delete Account. Access ends immediately."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "Only the Account Owner can cancel the whole Help Scout account.",
      "warning": "Cancellation is immediate and irreversible. Export data before clicking Delete Account."
    }
  },
  "refundInfo": "Help Scout offers a 30-day money-back guarantee on the first payment for both monthly and annual subscriptions. A full refund can be requested when the business decides not to use Help Scout within 30 days of that first payment.",
  "pauseInfo": "No subscription pause or hold option is documented in Help Scout's cancellation, billing or pricing pages.",
  "downgradeInfo": "Account Owners and permitted users can change available plans and switch monthly or annual billing from Your Plan. Help Scout does not document an automatic move to Free when a paid account is cancelled; cancellation deletes the account immediately.",
  "dataRetentionInfo": "Cancellation makes the account inaccessible immediately. Help Scout permanently deletes all account data 60 days after cancellation, so export anything needed first.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "30 days from first payment"
    },
    {
      "k": "Effective",
      "v": "Immediately"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel Help Scout?",
      "answer": "Only the Account Owner can cancel the entire account."
    },
    {
      "question": "Does Help Scout cancellation take effect immediately?",
      "answer": "Yes. The account terminates and becomes inaccessible as soon as Delete Account is confirmed."
    },
    {
      "question": "Can I get a Help Scout refund?",
      "answer": "You can request a full refund within 30 days of your first payment, for either a monthly or annual subscription."
    },
    {
      "question": "What happens to Help Scout data after cancellation?",
      "answer": "The account is inaccessible immediately, and all account data is permanently deleted 60 days later."
    },
    {
      "question": "Does Help Scout become a Free account after cancellation?",
      "answer": "No automatic downgrade is documented. The cancellation flow deletes the account instead."
    },
    {
      "question": "Can someone other than the owner change the Help Scout plan?",
      "answer": "Yes, an Account Owner can grant billing and plan-change permission to other eligible users, but only the owner can cancel the account."
    }
  ],
  "officialSources": [
    {
      "title": "Help Scout pricing",
      "url": "https://www.helpscout.com/pricing/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel Your Help Scout Account",
      "url": "https://docs.helpscout.com/article/473-cancel-your-help-scout-account",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Billing and Plans Guide - Help Scout Support",
      "url": "https://docs.helpscout.com/article/596-billing-and-plans-guide",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/help-scout",
    "json": "https://canicancelit.com/cancel/help-scout.json",
    "markdown": "https://canicancelit.com/cancel/help-scout.md"
  }
}