{
  "slug": "heap",
  "name": "Heap",
  "domain": "heap.io",
  "category": "analytics",
  "categoryName": "Analytics",
  "description": "Product analytics platform with autocapture, funnels, journeys and session-based plans, now part of Contentsquare.",
  "directAnswer": "Cancel a paid Heap subscription by sending 45 days written notice to dealdesk@heap.io. It takes about 5 minutes to send, and paid access lasts through the current term. Heap does not publish a standard refund for a normal cancellation.",
  "price": "Usage-based",
  "priceMonthlyUsd": null,
  "planName": "Growth",
  "subscriptionPlans": [
    {
      "id": "growth",
      "name": "Growth",
      "billingOptions": [],
      "priceNote": "No public USD list price. Heap says sign up and install the free snippet to get a session-based estimate.",
      "sourceUrl": "https://www.heap.io/pricing"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [],
      "priceNote": "Custom session pricing",
      "sourceUrl": "https://www.heap.io/pricing"
    },
    {
      "id": "premier",
      "name": "Premier",
      "billingOptions": [],
      "priceNote": "Custom session pricing",
      "sourceUrl": "https://www.heap.io/pricing"
    }
  ],
  "difficulty": "Hard",
  "difficultyScore": 9.4,
  "billingMethods": [
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.heap.io/hc/en-us/articles/37272014222865-How-do-I-cancel-my-subscription-or-close-my-Heap-account",
  "cancellationTime": "~5 minutes plus 45-day notice",
  "cancellationTimeSeconds": 300,
  "steps": {
    "web": [
      {
        "title": "Confirm the account is on a paid plan",
        "body": "Heap documents a different close path for free accounts. Paid auto-renewing subscriptions need written non-renewal notice."
      },
      {
        "title": "Email dealdesk@heap.io",
        "body": "Send 45-day prior written notice to terminate future renewals. Heap names dealdesk@heap.io as the address."
      },
      {
        "title": "Use Heap through the current term",
        "body": "Paid access lasts until the end of the subscription term. Accrued fees remain payable."
      },
      {
        "title": "Request account closure after the term if needed",
        "body": "Once services have ended, request closure via Heap's Get support page if you also want the account and data removed."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "If the subscription does not auto-renew",
        "body": "Heap says services then expire at the end of the subscription term without a separate non-renewal email."
      },
      {
        "title": "Send legal notices to the MSA addresses when required",
        "body": "Heap's Master Services Agreement says notices of termination or intention not to renew must go to ar@heap.io, with a copy to legal@heap.io."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Paid Heap cancellation is a written notice to dealdesk@heap.io, not an in-app Cancel button.",
      "warning": "Contentsquare has a separate self-serve cancel flow for Contentsquare product plans. Heap's own help article still names the Heap email path for paid Heap accounts."
    },
    "team": {
      "note": "Contract customers should also follow the order form and the MSA notice addresses."
    }
  },
  "refundInfo": "Heap's cancel article says accrued fees must be paid and does not describe a standard refund for a normal cancellation. The Heap Master Services Agreement refunds prepaid unused fees only if the customer terminates for Heap's uncured material breach, or as a warranty or infringement remedy.",
  "pauseInfo": "Heap documents no subscription pause.",
  "downgradeInfo": "Heap publishes a Free plan with up to 10k monthly sessions. The paid-account cancel article does not document a self-serve downgrade button or an automatic move to Free after non-renewal.",
  "dataRetentionInfo": "After paid services end, Heap says it will close the account and remove data when you request closure via Get support. The Heap MSA allows a Customer Data export before termination or within 30 days after. Heap also deletes data older than 37 months, or older than the plan data-history limit if that limit is greater.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "None for a normal cancel"
    },
    {
      "k": "Effective",
      "v": "End of subscription term"
    },
    {
      "k": "Free plan after",
      "v": "Ask support"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel a paid Heap subscription?",
      "answer": "Send 45-day prior written notice to dealdesk@heap.io if the subscription auto-renews."
    },
    {
      "question": "When does Heap access end?",
      "answer": "You keep paid Heap services until the end of the current subscription term."
    },
    {
      "question": "Does Heap refund unused time?",
      "answer": "Heap does not publish a standard refund for a normal cancellation. The MSA describes prepaid unused-fee refunds only for specific breach, warranty or infringement remedies."
    },
    {
      "question": "How do I close a free Heap account?",
      "answer": "Request closure via Heap's Get support page. Heap says it will close the account and remove data at your request."
    },
    {
      "question": "Can I pause Heap?",
      "answer": "Heap documents no subscription pause."
    },
    {
      "question": "Is Heap the same as Contentsquare?",
      "answer": "Heap is now part of Contentsquare. Heap still publishes Heap pricing and a Heap-specific cancel article."
    }
  ],
  "officialSources": [
    {
      "title": "How do I cancel my subscription or close my Heap account?",
      "url": "https://help.heap.io/hc/en-us/articles/37272014222865-How-do-I-cancel-my-subscription-or-close-my-Heap-account",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Heap pricing",
      "url": "https://www.heap.io/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Heap Master Services Agreement",
      "url": "https://contentsquare.com/legal/heap-terms-conditions-legacy/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Data history - Heap Help Center",
      "url": "https://help.heap.io/hc/en-us/articles/37271837236113-Data-history",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "What is Contentsquare? - Heap Help Center",
      "url": "https://help.heap.io/hc/en-us/articles/37271928112529-What-is-Contentsquare",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/heap",
    "json": "https://canicancelit.com/cancel/heap.json",
    "markdown": "https://canicancelit.com/cancel/heap.md"
  }
}