{ "slug": "grafana-cloud", "name": "Grafana Cloud", "domain": "grafana.com", "category": "monitoring", "categoryName": "Monitoring", "description": "Hosted observability platform for metrics, logs, traces, profiles and Grafana dashboards. This guide covers Grafana Cloud only, not Grafana Enterprise on-prem.", "directAnswer": "Cancel Grafana Cloud from the Cloud Portal: open Billing to manage your subscription, or click Manage Plan under the stack section. An Admin can do this in about two minutes. How long paid access continues is not published for self-serve Pro. Fees are non-cancelable and non-refundable under the Master Services Agreement.", "price": "From $19 / month + usage", "priceMonthlyUsd": null, "planName": "Pro", "subscriptionPlans": [ { "id": "pro", "name": "Pro", "billingOptions": [], "priceNote": "Usage-based. From $19 per month plus usage after the included Free-tier allowances, with volume discounts.", "sourceUrl": "https://grafana.com/pricing/" }, { "id": "enterprise", "name": "Enterprise", "billingOptions": [], "priceNote": "Custom Cloud pricing that starts at a $25,000 per year spend commit. Not Grafana Enterprise on-prem.", "sourceUrl": "https://grafana.com/pricing/" } ], "difficulty": "Medium", "difficultyScore": 5, "billingMethods": [ "web", "invoice" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://grafana.com/docs/grafana-cloud/platform/security-and-account-management/account-management/cloud-stacks/stack-pricing-tiers/", "cancellationTime": "~2 minutes", "cancellationTimeSeconds": 120, "steps": { "web": [ { "title": "Sign in to the Cloud Portal", "body": "Log in at grafana.com and open My Account. The Cloud Portal is where Grafana Cloud billing and the subscription live." }, { "title": "Open Billing or Manage Plan", "body": "Use Billing in the Overview sidebar to view invoices, manage credit cards and manage your subscription. Subscription details also sit below the Stack section. Click Manage Plan to make changes." }, { "title": "Follow the prompts on Manage Plan", "body": "Only an Admin can manage the Grafana Cloud subscription. Exact cancel or downgrade-to-Free button labels are not published. Use the controls shown on Manage Plan and Billing." }, { "title": "Do not treat Delete Stack as cancellation", "body": "Delete Stack permanently removes that stack and cannot be reversed. It is not documented as the way to stop the Cloud Pro platform fee or usage billing." } ], "ios": [], "android": [], "team": [ { "title": "Use an Admin user", "body": "Grafana.com roles are Admin, Editor and Viewer. Only Admin can manage organization billing, manage the Grafana Cloud subscription and pay invoices." }, { "title": "Contracted Cloud needs written non-renewal notice", "body": "The Master Services Agreement auto-renews each Subscription Term unless a party gives written notice (email is acceptable) at least 60 days before the term ends. Fees are non-cancelable and non-refundable, and you pay for the whole term whether or not you use the product." }, { "title": "Marketplace billing is cancelled at the cloud provider", "body": "If Grafana Cloud is bought through AWS, Azure or Google Cloud Platform, invoices and billing notifications are in that provider portal, not the Grafana Cloud portal." } ] }, "platformNotes": { "web": { "note": "This guide is Grafana Cloud. Grafana Enterprise on-prem licenses are a different product.", "warning": "Deleting a stack permanently removes that stack. Manage billing from Billing or Manage Plan." }, "team": { "note": "Only a Grafana.com Admin can manage the Cloud subscription." } }, "refundInfo": "The Master Services Agreement states that all Fees are non-cancelable and non-refundable, and the customer pays for the Grafana Product for the entire Subscription Term whether or not it is used. A warranty refund of remaining Fees exists only if Grafana Labs terminates a license after a documented product defect it cannot fix.", "pauseInfo": "No subscription pause or billing-hold option is documented on the Cloud Portal, Manage Plan, pricing or Master Services Agreement pages.", "downgradeInfo": "Manage Plan is the documented place to change the subscription. Grafana Cloud has an always-free plan. A 14-day unlimited usage trial is not billed and then the account automatically updates to Free. The exact self-serve control to move a paying Pro account to Free is not labeled in the public docs.", "dataRetentionInfo": "Free retains metrics, logs, traces, profiles and k6 tests for 14 days. Pro keeps metrics for 13 months and logs, traces, profiles and k6 tests for 30 days. Deleting a stack permanently removes that stack. Personal information is kept as long as needed for the collected purpose. You can request erasure through account settings or privacy@grafana.com. Some information may be retained for legal or fraud reasons after an account is deactivated.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "Non-refundable" }, { "k": "Effective", "v": "Not published for self-serve Pro" }, { "k": "Free plan after", "v": "Yes, Free" } ], "faq": [ { "question": "Who can change the Grafana Cloud subscription?", "answer": "Only a Grafana.com Admin. Editors and Viewers can view billing and invoices but cannot manage the subscription." }, { "question": "Does Grafana Cloud refund unused time?", "answer": "The Master Services Agreement says Fees are non-cancelable and non-refundable, and you pay for the whole Subscription Term whether or not you use the product." }, { "question": "When does a Pro cancellation take effect?", "answer": "Not published for self-serve Pro. Contracted Subscription Terms auto-renew unless you give written notice at least 60 days before the term ends." }, { "question": "Is there a free plan after I stop paying?", "answer": "Yes. Grafana Cloud Free is always $0. After a 14-day trial the account automatically updates to Free. The public docs do not name the Pro-to-Free button." }, { "question": "Does deleting a stack cancel billing?", "answer": "No. Delete Stack permanently removes that stack. Billing is managed from Billing and Manage Plan." }, { "question": "Can I pause Grafana Cloud?", "answer": "No pause option is documented." } ], "officialSources": [ { "title": "Grafana Pricing | Free, Pro, Enterprise", "url": "https://grafana.com/pricing/", "lastCheckedAt": "2026-08-17" }, { "title": "Stack pricing tiers - Grafana Cloud docs", "url": "https://grafana.com/docs/grafana-cloud/platform/security-and-account-management/account-management/cloud-stacks/stack-pricing-tiers/", "lastCheckedAt": "2026-08-17" }, { "title": "Use the Cloud Portal - Grafana Cloud docs", "url": "https://grafana.com/docs/grafana-cloud/platform/security-and-account-management/account-management/cloud-portal/", "lastCheckedAt": "2026-08-17" }, { "title": "Grafana Cloud user roles and permissions", "url": "https://grafana.com/docs/grafana-cloud/security-and-account-management/authentication-and-permissions/cloud-roles/", "lastCheckedAt": "2026-08-17" }, { "title": "Understand your Grafana Cloud invoice", "url": "https://grafana.com/docs/grafana-cloud/platform/cost-management-and-billing/manage-invoices/understand-your-invoice/", "lastCheckedAt": "2026-08-17" }, { "title": "Manage your Grafana Cloud Stack", "url": "https://grafana.com/docs/grafana-cloud/platform/security-and-account-management/account-management/cloud-stacks/create-update-stacks/", "lastCheckedAt": "2026-08-17" }, { "title": "Master Services Agreement - Grafana Labs", "url": "https://grafana.com/legal/msa/", "lastCheckedAt": "2026-08-17" }, { "title": "Privacy Policy - Grafana Labs", "url": "https://grafana.com/legal/privacy-policy/", "lastCheckedAt": "2026-08-17" } ], "verified": true, "manuallyVerifiedAt": "2026-08-17", "nextReviewAt": "2026-10-16", "urls": { "guide": "https://canicancelit.com/cancel/grafana-cloud", "json": "https://canicancelit.com/cancel/grafana-cloud.json", "markdown": "https://canicancelit.com/cancel/grafana-cloud.md" } }