{
  "slug": "gong",
  "name": "Gong",
  "domain": "gong.io",
  "category": "analytics",
  "categoryName": "Analytics",
  "description": "Revenue intelligence platform that captures and analyzes customer interactions for revenue and go-to-market teams.",
  "directAnswer": "End Gong renewal by sending written notice to Gong's Chief Legal Officer at least 60 days before the subscription term ends, unless the Order Form says otherwise. Preparing and sending the notice takes about 10 minutes, and access ends when the contract expires. Fees are non-refundable, except for Gong's narrow material-breach remedy.",
  "price": "Custom pricing",
  "priceMonthlyUsd": null,
  "planName": "Gong Revenue AI Platform",
  "subscriptionPlans": [
    {
      "id": "gong-revenue-ai-platform",
      "name": "Gong Revenue AI Platform",
      "billingOptions": [],
      "priceNote": "Custom proposal: per-user license pricing plus a platform fee based on supported users; the Order Form sets term, fees and any usage pricing",
      "sourceUrl": "https://www.gong.io/pricing"
    }
  ],
  "difficulty": "Hard",
  "difficultyScore": 9.9,
  "billingMethods": [
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://www.gong.io/legal/terms-and-conditions",
  "cancellationTime": "~10 minutes",
  "cancellationTimeSeconds": 600,
  "steps": {
    "web": [],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Check the Order Form",
        "body": "Confirm the subscription end date and whether the Order Form changes Gong's standard renewal or notice terms."
      },
      {
        "title": "Prepare written notice at least 60 days early",
        "body": "An authorized customer representative should state that the organization does not want the subscription to renew. Gong's standard terms require notice at least 60 days before the subscription term ends."
      },
      {
        "title": "Send the notice to Gong's Chief Legal Officer",
        "body": "Use prepaid first-class certified mail or an overnight courier to Gong, attn: Chief Legal Officer, P.O. Box 190250, San Francisco, CA 94119."
      },
      {
        "title": "Keep proof of delivery",
        "body": "Retain the Order Form, a copy of the notice and delivery evidence with the organization's contract records."
      }
    ]
  },
  "platformNotes": {
    "team": {
      "note": "Gong is sold by custom Order Form. The Order Form controls if its renewal or notice rule differs from the standard terms.",
      "warning": "Do not wait for the end of the term. The standard agreement requires written non-renewal notice at least 60 days before it ends."
    }
  },
  "refundInfo": "Gong states that payment obligations are noncancelable and fees are non-refundable. If a customer terminates for Gong's uncured material breach under section 9.1, Gong refunds prepaid fees covering the remaining Order Form term after the effective termination date.",
  "pauseInfo": "No customer-controlled pause, contract hold or temporary suspension option is documented in Gong's public pricing page or standard terms.",
  "downgradeInfo": "No free plan follows expiry. A renewal with reduced subscription volume or length is repriced without regard to the prior term's per-unit pricing.",
  "dataRetentionInfo": "Request an export within 30 days after termination or expiration. Gong's help center says customer data is deleted within 30 days of contract termination or expiration; use rights cease immediately when the agreement ends.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "Committed fees remain noncancelable"
    },
    {
      "k": "Refund window",
      "v": "None, except qualifying material breach"
    },
    {
      "k": "Effective",
      "v": "End of subscription term"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "How far ahead must Gong be cancelled?",
      "answer": "Unless the Order Form says otherwise, Gong requires written notice at least 60 days before the subscription term ends."
    },
    {
      "question": "Where do I send Gong's non-renewal notice?",
      "answer": "Gong's terms validate certified mail or overnight courier sent to Gong, attention Chief Legal Officer, P.O. Box 190250, San Francisco, CA 94119."
    },
    {
      "question": "Can I get a refund after cancelling Gong?",
      "answer": "Not ordinarily. Fees are non-refundable and payment obligations are noncancelable. The terms provide a narrow refund remedy when a customer terminates for Gong's uncured material breach."
    },
    {
      "question": "Can a Gong contract be paused?",
      "answer": "No customer-controlled pause or contract hold is documented in Gong's public pricing page or standard terms."
    },
    {
      "question": "What happens to Gong data after the contract ends?",
      "answer": "Request an export within 30 days. Gong says customer data is deleted within 30 days of contract termination or expiration."
    },
    {
      "question": "Can I reduce Gong seats instead of ending the contract?",
      "answer": "The standard terms say a renewal with lower subscription volume or length is repriced without regard to the prior term's per-unit pricing. Check the Order Form for account-specific terms."
    }
  ],
  "officialSources": [
    {
      "title": "Gong Revenue AI pricing",
      "url": "https://www.gong.io/pricing",
      "lastCheckedAt": "2026-08-18"
    },
    {
      "title": "Gong Terms and Conditions",
      "url": "https://www.gong.io/legal/terms-and-conditions",
      "lastCheckedAt": "2026-08-18"
    },
    {
      "title": "Gong data retention policy",
      "url": "https://help.gong.io/docs/data-retention-policy",
      "lastCheckedAt": "2026-08-18"
    },
    {
      "title": "FAQs: Security, Privacy and Compliance - Gong Help",
      "url": "https://help.gong.io/docs/faqs-for-security-privacy-and-compliance",
      "lastCheckedAt": "2026-08-18"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-18",
  "nextReviewAt": "2026-10-17",
  "urls": {
    "guide": "https://canicancelit.com/cancel/gong",
    "json": "https://canicancelit.com/cancel/gong.json",
    "markdown": "https://canicancelit.com/cancel/gong.md"
  }
}