# How to cancel GetResponse

Cancel GetResponse in a browser from Profile > Billing. Click Cancel plan, continue to cancellation, optionally give a reason and confirm with Cancel my account. It takes about 2 minutes. The account stays active through the paid period, and GetResponse does not refund already charged monthly or annual fees.

Email marketing and automation platform for newsletters, landing pages, ecommerce and creator products.

- Category: SEO & marketing
- Entry plan: Starter at $19 / month
- Billed via: web
- Difficulty: Easy (2.2 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://www.getresponse.com/help/how-to-cancel-my-account.html
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/getresponse

## Cancel in a web browser

> The account remains active through the last paid billing period.

1. **Open Profile and Billing** Sign in with a browser and go to Profile > Billing. Paid subscriptions cannot be closed in the mobile app.
2. **Click Cancel plan** Outstanding fees and contact-list overages must be resolved before this option works.
3. **Continue to cancellation** Review the information and click Yes, move on to cancellation.
4. **Confirm the closure** Optionally enter a reason, click Cancel my account and keep the confirmation banner with the closure date.

> **Warning:** Adding an upgrade or add-on during the notice period automatically reverses the scheduled cancellation.

## Refunds, pausing, downgrades and your data

- **Refunds:** GetResponse does not issue refunds, even when cancellation happens immediately after a monthly or annual renewal. Already charged amounts remain payable.
- **Pausing:** Monthly subscribers receive a one-time option during cancellation to freeze the account for 60 days. Annual subscribers are offered two free months or a lower plan instead.
- **Downgrading:** The cancellation flow can offer a lower plan. Other downgrades and annual-to-monthly changes require Customer Success. Paid accounts cannot be downgraded directly to Free.
- **Account data:** The account and content stay available through the paid period. GetResponse terms state that deactivated paid accounts may be restored for 120 days and deactivated free accounts for 30 days.

## At a glance

- Cancellation fee: None
- Refund window: None
- Effective: End of billing period
- Pause option: 60 days, monthly only

## FAQ

**When does cancellation take effect?**

At the end of the last paid billing period. The account remains active until then.

**Does GetResponse refund unused time?**

No. Monthly and annual payments already charged are not refunded.

**Can I cancel in the mobile app?**

No. Paid cancellation is available only in a browser.

**Can I pause instead of cancel?**

Monthly subscribers may receive a one-time 60-day freeze offer during cancellation.

**What can block cancellation?**

Outstanding fees or a contact list above the purchased limit must be resolved first.

**Can I undo a scheduled cancellation?**

Yes. Return to Profile > Billing, click I want to keep my plan and confirm.

## Official sources

- [GetResponse pricing](https://www.getresponse.com/pricing?printVersion=1) (checked 2026-08-13)
- [How to cancel my paid account](https://www.getresponse.com/help/how-to-cancel-my-account.html) (checked 2026-08-13)
- [GetResponse refund policy](https://www.getresponse.com/help/what-is-the-getresponse-refund-policy.html) (checked 2026-08-13)
- [GetResponse terms of service](https://www.getresponse.com/legal/terms-us) (checked 2026-08-13)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/getresponse.json