# How to cancel Genially

Cancel Genially from the team's Settings in the left-side menu: select Plan, then click the Cancel subscription button and complete the form. It takes about 2 minutes, and you keep premium features until the billing period ends, after which the account continues as a Free account. Genially does not offer refunds for monthly or yearly plans or renewals.

No-code tool for creating interactive, animated content: presentations, infographics, quizzes, escape games and other interactive experiences.

- Category: Design & UI
- Entry plan: Pro at From €6 / month
- Billed via: web
- Difficulty: Easy (2.0 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://help.genially.com/en_us/cancel-your-genially-plan-subscription-HkCkjPS3o
- Manually verified on 6 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/genially

## Cancel in a web browser

1. **Go to the team with the premium plan** Sign in to Genially and open the team whose premium plan you want to cancel.
2. **Click Settings in the left-side menu** Then select Plan.
3. **Click the Cancel subscription button** You'll see it at the bottom of your plan's features list.
4. **Complete the cancellation form** Follow the instructions on the form to complete the cancellation. You keep your plan's features until the billing period ends; after that the account continues as a Free account.

> **Warning:** Paying through PayPal? You must also cancel the subscription in your PayPal settings at www.paypal.com, ideally immediately after cancelling in Genially - otherwise you will continue to receive Genially invoices.

## Refunds, pausing, downgrades and your data

- **Refunds:** Genially does not offer refunds. As an EU company it applies Directive 2011/83/EU: the right of withdrawal cannot be exercised for digital services once use has begun, and accepting the Terms and Conditions when buying a premium plan means renouncing it. There is no refund for monthly or yearly plans or for renewals; you can cancel any time before the renewal date instead.
- **Pausing:** No pause option is documented in Genially's help center.
- **Downgrading:** After cancelling you keep premium features until the billing period ends, then the account becomes a Free account. All creations stay accessible, but premium features are lost: you can no longer download your geniallys, privately published geniallys become public and lose password protection, folders are flattened back into the Creations section, videos uploaded from a device are temporarily disabled (they reactivate if you upgrade again), Brand Kit items such as fonts, logo and loader disappear, and Activity reports become inaccessible.
- **Account data:** Cancelling never deletes your work: all creations remain accessible on the Free account, and files downloaded during the subscription stay on your device. Account deletion is separate: cancel any active premium plan first, then go to Settings in the lower-left corner of the dashboard, open Account settings and under Access click Delete my Genially account. Deletion is permanent - all geniallys and any information associated with the account are completely removed.

## At a glance

- Cancellation fee: None
- Refund window: None
- Effective: End of billing period
- Free plan after: Yes, Free

## FAQ

**Does cancelling Genially take effect immediately?**

No. You keep your plan's features until the billing period ends. Once it has elapsed, your account still exists as a Free account.

**Do I lose my creations when I cancel?**

No. You can always access all your creations even after cancelling; you just lose premium features such as downloading geniallys, privacy control and the Brand Kit.

**I pay through PayPal - is cancelling in Genially enough?**

No. You must also cancel the subscription in your PayPal settings at www.paypal.com, or you will continue to receive Genially invoices.

**Can I get a refund from Genially?**

No. Under EU Directive 2011/83/EU the right of withdrawal does not apply to digital services once use has begun, so there are no refunds for monthly or yearly plans or renewals.

**Which Genially plans are billed monthly?**

Only the Pro plan can be billed monthly. The Master, Author and Enterprise plans are all billed annually.

**How do I delete my Genially account completely?**

Cancel any active premium plan first, then go to Settings, open Account settings and click Delete my Genially account under Access. Deletion is permanent and removes all geniallys and account information.

## Official sources

- [Cancel your Genially plan subscription - Genially Help Center](https://help.genially.com/en_us/cancel-your-genially-plan-subscription-HkCkjPS3o) (checked 2026-08-06)
- [Do I keep my work if I cancel my subscription to Genially or it expires? - Genially Help Center](https://help.genially.com/en_us/do-i-keep-my-work-if-i-cancel-my-subscription-to-genially-or-it-expires-BkLgswHnj) (checked 2026-08-06)
- [Genially and the right of withdrawal - Genially Help Center](https://help.genially.com/en_us/genially-and-the-right-of-withdrawal-B1Obovrhj) (checked 2026-08-06)
- [Genially pricing plans](https://genially.com/plans/) (checked 2026-08-06)
- [Delete my Genially account - Genially Help Center](https://help.genially.com/en_us/delete-my-genially-account-B1Ql9vSho) (checked 2026-08-06)
- [Available payment methods in Genially - Genially Help Center](https://help.genially.com/en_us/available-payment-methods-in-genially-ByE62Zfl3) (checked 2026-08-06)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/genially.json