# How to cancel Front

Cancel Front from company settings Billing, then Upcoming plan at renewal: click Cancel plan, review the summary and click Confirm, then Cancel Plan. It takes about 2 minutes, and the subscription stops at renewal. Monthly and annual payments already made are nonrefundable.

Customer communication platform with a shared inbox, ticketing, omnichannel messaging, knowledge base and Front AI add-ons.

- Category: Productivity
- Entry plan: Starter at $25 / seat / month, billed yearly
- Billed via: web, invoice
- Difficulty: Easy (2.1 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://help.front.com/en/articles/2190
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/front

## Cancel in a web browser

> Self-serve cancel lives on Upcoming plan at renewal, so the paid term runs to renewal.

1. **Open Billing** Click the gear icon, open company settings and select Billing, then Upcoming plan at renewal. The Billing tab is only available when you sign in through a web browser.
2. **Click Cancel plan** On Upcoming plan at renewal, click Cancel plan.
3. **Confirm cancellation** Review the account summary, check the acknowledgement box and click Confirm. Select all reasons for cancelling, then click Cancel Plan.

> **Warning:** Payments already made are nonrefundable. After the termination date, Front keeps a 30-day limited-access window before default deletion.

## Cancel a team plan

> Contracted annual accounts can pay by ACH or wire and should follow the Order Form plus the 30-day written-notice rule for the next term.

1. **Use a company admin account** Company admin permissions are required to cancel. If Billing is missing after a web sign-in, contact Front Support.
2. **Sales-managed and order-form accounts** If you work with a Front sales representative, contact Front for mid-term changes. The SaaS Agreement says a subsequent-term downgrade or termination request needs 30 days written notice before the Subscription Term ends.

## Refunds, pausing, downgrades and your data

- **Refunds:** Front says monthly or annual payments already made are nonrefundable and will not be issued as account credit. The team remains liable for the entire upfront fee for the chosen subscription period, even upon early termination. Removing a license does not refund that seat.
- **Pausing:** No subscription pause option is documented. After you cancel, Re-enable subscription is available on Upcoming plan at renewal if you want the plan to continue at renewal.
- **Downgrading:** Seat, plan and add-on downgrades take effect at renewal and cannot be made earlier. Reduce licenses on Upcoming plan at renewal so the next term matches the seats you want.
- **Account data:** Front permanently deletes customer data 30 days after the termination date unless you request earlier deletion. During that window you can log in, search history and view analytics, but you cannot send messages, create resources, use knowledge bases or call the API. A company admin can request an earlier hard delete through Front Support.

## At a glance

- Cancellation fee: None
- Refund window: None
- Effective: At renewal
- Free plan after: No

## FAQ

**When does Front cancellation take effect?**

The cancel control is on Upcoming plan at renewal, so the paid plan stops at renewal. After the termination date, Front keeps a 30-day limited-access window before default deletion.

**Does Front refund unused time?**

No. Payments already made are nonrefundable and are not issued as account credit. You remain liable for the full upfront fee for the chosen period.

**Can I keep using Front after I cancel?**

Until the termination date you keep the paid subscription. In the following 30 days you can log in and search history, but you cannot send messages or create resources.

**Who can cancel Front?**

A company admin, from Billing in company settings on the web. The Billing tab is not available in the desktop-app login path.

**Can I pause Front instead of canceling?**

No pause option is documented. You can cancel renewal and later select Re-enable subscription if you change your mind before renewal.

**Does canceling delete my Front data immediately?**

No. Default deletion starts 30 days after the termination date. Earlier permanent deletion requires a company admin Support request.

## Official sources

- [How to cancel your subscription - Front Help Center](https://help.front.com/en/articles/2190) (checked 2026-08-17)
- [Front pricing](https://front.com/pricing) (checked 2026-08-17)
- [Front's plans and pricing - Front Help Center](https://help.front.com/en/articles/2178) (checked 2026-08-17)
- [Manage your billing and invoices - Front Help Center](https://help.front.com/en/articles/2191) (checked 2026-08-17)
- [Understanding your invoice - Front Help Center](https://help.front.com/en/articles/2426) (checked 2026-08-17)
- [How to permanently delete Customer Data in your Front account](https://help.front.com/en/articles/2133) (checked 2026-08-17)
- [SaaS Services Agreement - Front](https://front.com/legal/saas-services-agreement) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/front.json