# How to cancel Fivetran

Cancel Fivetran from the Billing tab: under Billing details, click Manage plan, then Cancel plan at the bottom of the page. It takes up to 10 minutes to show on the dashboard. Fivetran's public billing docs do not document a general self-serve refund window; monthly PAYG is billed in arrears for the prior month.

Managed data-movement platform that syncs sources into warehouses, lakes and activation destinations on usage-based Monthly Active Rows pricing.

- Category: Databases & backends
- Entry plan: Standard at Usage-based
- Billed via: web, invoice
- Difficulty: Easy (2.1 / 10 on the Cancellation Difficulty Index), takes up to 10 minutes
- Direct cancellation page: https://fivetran.com/dashboard/account/billing-usage/billing
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/fivetran

## Cancel in a web browser

> The documented self-serve Cancel plan path is for online credit-card purchases.

1. **Sign in as Account Administrator or Account Billing** Only those roles can open the Billing tab.
2. **Open Account Settings, then Billing** In the left menu open Account Settings and go to Billing & Usage, then the Billing tab.
3. **Click Manage plan, then Cancel plan** If you purchased Fivetran online, under Billing details click Manage plan, then Cancel plan at the bottom of the page. Later confirmation labels are not published.
4. **Wait for the dashboard to update** Cancellation can take up to 10 minutes to be effective and show on the dashboard. Online plans renew monthly until cancelled.

## Cancel a team plan

> Annual contracted spend and marketplace billing are not cancelled with the dashboard Cancel plan button.

1. **Annual or sales-assisted accounts contact Customer Success** Dashboard plan conversions are not available for sales-assisted accounts. Pricing says to contact your customer success manager if you are not on a credit-card subscription.
2. **Marketplace purchases cancel in the cloud console** Cancel the AWS, Google Cloud or Azure Marketplace subscription in that console. Billing stops at the end of the billing period unless another Fivetran billing method is still active.

## Refunds, pausing, downgrades and your data

- **Refunds:** Public billing docs do not document a general self-serve refund for ordinary usage. Monthly PAYG is billed in arrears for the prior month. Marketplace cancellation stops billing at the end of the billing period. Unused annual committed spend can expire at contract end.
- **Pausing:** No pause option is documented for paid subscriptions. A trial pause is only described as asking a product specialist during evaluation.
- **Downgrading:** Monthly and Free accounts can change plan from Billing via Manage plan. Downgrades show Confirm downgrade prompts and require dropping exclusive features first. Fivetran bills the cheapest plan rate for the whole month when you switch plans. Sales-assisted and marketplace accounts cannot convert plans in the dashboard.
- **Account data:** Cancelling a paid online plan is documented only as taking up to 10 minutes to show on the dashboard. The public cancel article does not say whether the account stays on the Free plan or how long connection configuration is kept. Deleting a user is a separate Account Settings action and does not cancel the plan.

## At a glance

- Cancellation fee: None documented
- Refund window: Not documented
- Effective: Up to 10 minutes
- Free plan after: Not documented

## FAQ

**Where do I cancel a credit-card Fivetran plan?**

On the Billing tab, under Billing details, click Manage plan, then Cancel plan. Only Account Administrator or Account Billing roles can use that tab.

**How long until cancellation takes effect?**

Fivetran says cancellation can take up to 10 minutes to be effective and show on your dashboard.

**Do I get a refund if I cancel mid-month?**

The public docs do not document a self-serve refund. PAYG is billed monthly in arrears for usage. Unused annual committed spend can expire.

**Can I cancel a marketplace subscription in the Fivetran dashboard?**

No. Cancel it in the AWS, Google Cloud or Azure Marketplace console. Billing stops at the end of that period unless another Fivetran billing method is still active.

**Can I downgrade instead of cancelling?**

Yes, if you are on a monthly subscription or the Free plan. Click Manage plan and follow Confirm downgrade. Sales-assisted and marketplace accounts cannot convert plans in the dashboard.

**Is there a free plan after I cancel?**

Fivetran offers a Free plan with MAR and model-run caps. The cancel-plan article does not state that cancellation automatically moves you onto that Free plan.

## Official sources

- [Account Settings - Fivetran docs](https://fivetran.com/docs/getting-started/fivetran-dashboard/account-settings) (checked 2026-08-17)
- [Fivetran pricing](https://www.fivetran.com/pricing) (checked 2026-08-17)
- [Plans and Billing - Fivetran docs](https://fivetran.com/docs/core-concepts/usage-based-pricing/billing-and-plans) (checked 2026-08-17)
- [Usage-Based Pricing - Fivetran docs](https://fivetran.com/docs/core-concepts/usage-based-pricing) (checked 2026-08-17)
- [2026 Pricing Updates - Fivetran docs](https://fivetran.com/docs/core-concepts/usage-based-pricing/pricing-updates/2026-pricing-updates) (checked 2026-08-17)
- [PAYG Subscriptions on Cloud Marketplaces - Fivetran docs](https://fivetran.com/docs/core-concepts/usage-based-pricing/payg-marketplace-tutorials) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/fivetran.json