# How to cancel Fireflies.ai

Cancel Fireflies.ai from Settings in the web app: open Account, scroll to Subscriptions, click Cancel next to the active plan and finish with Cancel Subscription. It takes about 3 minutes and takes effect at the end of the billing cycle, when the plan changes to Free. Refund eligibility depends on billing cadence, days used and meeting count; AI Credits are non-refundable.

Meeting transcription, recording, summarization, and conversation-intelligence service for individuals and team workspaces.

- Category: Productivity
- Entry plan: Pro at $18 / seat / month
- Billed via: web, invoice
- Difficulty: Medium (5.6 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://app.fireflies.ai/settings/account
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/fireflies-ai

## Cancel in a web browser

> The final flow can include feedback and optional AskFred assistance.

1. **Open Settings** Sign in to the Fireflies web app and click Settings in the left menu.
2. **Open Account** Select Account in the left panel.
3. **Cancel the active plan** Scroll to Subscriptions and click Cancel next to the active plan.
4. **Give feedback** Choose a reason, add optional details, and click Continue.
5. **Continue past AskFred** Use AskFred's optional assistance or click Proceed With Cancellation.
6. **Confirm cancellation** Click Cancel Subscription, or Cancel Team Subscription for a team plan.

> **Warning:** The AI Credits subscription is separate and must be cancelled separately if active.

## Cancel a team plan

> Only the current Billing Admin can change the workspace plan.

1. **Use the Billing Admin account** Only the current Billing Admin can change a workspace subscription.
2. **Confirm the team cancellation** Follow the Account and Subscriptions flow, then click Cancel Team Subscription at final confirmation.

## Refunds, pausing, downgrades and your data

- **Refunds:** A monthly plan qualifies for a full refund at 7 days or less and 3 meetings or fewer; otherwise a prorated monthly refund may apply. An annual plan qualifies for a full refund at 7 days or less and 20 meetings or fewer, with no prorated annual refund. AI Credits are non-refundable. Approved refunds take 5 to 10 business days.
- **Pausing:** No pause is documented for the core Fireflies subscription. AI Credits are separate: their monthly renewal can be paused, and disabling Auto-Upgrade only stops automatic credit-tier upgrades.
- **Downgrading:** The Billing Admin can open Billing, click Edit, choose the next available lower plan, and confirm. The change starts next cycle; the current plan remains active and an unused prorated balance becomes credit toward future invoices. Moving to Free requires cancellation.
- **Account data:** Cancellation keeps meetings, transcripts, and recordings in the workspace within Free limits. Account deletion is separate: the account is deactivated immediately, remains recoverable through support for 30 days, then the account and associated data are permanently erased and cannot be recovered.

## At a glance

- Cancellation fee: None documented
- Refund window: 7 days if usage qualifies
- Effective: End of billing cycle
- Free plan after: Yes

## FAQ

**When does Fireflies.ai cancellation take effect?**

At the end of the current billing cycle, when the core plan changes to Free.

**Who can change a team plan?**

Only the current Billing Admin can change or downgrade the workspace subscription.

**Can I get a refund?**

Eligibility depends on billing cadence, days used, and meeting count. AI Credits are non-refundable.

**What happens to meeting data?**

Meetings, transcripts, and recordings remain accessible within Free-plan limits.

**Can Fireflies.ai be paused?**

No core-plan pause is documented. The separate AI Credits subscription has pause and Auto-Upgrade controls.

## Official sources

- [Fireflies.ai pricing](https://fireflies.ai/pricing) (checked 2026-08-08)
- [Fireflies billing terms](https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms) (checked 2026-08-08)
- [Cancel a Fireflies subscription](https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription) (checked 2026-08-08)
- [Fireflies refund policy](https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy) (checked 2026-08-08)
- [Downgrade a Fireflies subscription](https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription) (checked 2026-08-08)
- [Delete a Fireflies account](https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account) (checked 2026-08-08)
- [Fireflies privacy, terms, and DPA update](https://guide.fireflies.ai/articles/6892479029-fireflies-ai-updates-to-our-privacy-policy-terms-of-service-data-processing-addendum) (checked 2026-08-08)
- [Fireflies Knowledge Base](https://guide.fireflies.ai/) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/fireflies-ai.json