{
  "slug": "fireflies-ai",
  "name": "Fireflies.ai",
  "domain": "fireflies.ai",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Meeting transcription, recording, summarization, and conversation-intelligence service for individuals and team workspaces.",
  "directAnswer": "Cancel Fireflies.ai from Settings in the web app: open Account, scroll to Subscriptions, click Cancel next to the active plan and finish with Cancel Subscription. It takes about 3 minutes and takes effect at the end of the billing cycle, when the plan changes to Free. Refund eligibility depends on billing cadence, days used and meeting count; AI Credits are non-refundable.",
  "price": "$18 / seat / month",
  "priceMonthlyUsd": 18,
  "planName": "Pro",
  "subscriptionPlans": [
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 18
        }
      ],
      "priceNote": "$18 per seat monthly; annual billing is advertised at $10 per seat per month, but the total annual charge is not stated",
      "sourceUrl": "https://fireflies.ai/pricing"
    },
    {
      "id": "business",
      "name": "Business",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 29
        },
        {
          "cycle": "year",
          "priceUsd": 228
        }
      ],
      "priceNote": "$29 per seat monthly or $228 per seat annually",
      "sourceUrl": "https://fireflies.ai/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "$39 per seat per month, annual only; the total annual charge is not stated",
      "sourceUrl": "https://fireflies.ai/pricing"
    },
    {
      "id": "ai-credits-50",
      "name": "AI Credits 50",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 5
        }
      ],
      "priceNote": "Recurring monthly add-on available only on paid plans",
      "sourceUrl": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms"
    },
    {
      "id": "ai-credits-200",
      "name": "AI Credits 200",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 20
        }
      ],
      "priceNote": "Recurring monthly add-on available only on paid plans",
      "sourceUrl": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms"
    },
    {
      "id": "ai-credits-1000",
      "name": "AI Credits 1,000",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 90
        }
      ],
      "priceNote": "Recurring monthly add-on available only on paid plans",
      "sourceUrl": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms"
    },
    {
      "id": "ai-credits-2500",
      "name": "AI Credits 2,500",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 200
        }
      ],
      "priceNote": "Recurring monthly add-on available only on paid plans",
      "sourceUrl": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms"
    },
    {
      "id": "ai-credits-5000",
      "name": "AI Credits 5,000",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 375
        }
      ],
      "priceNote": "Recurring monthly add-on available only on paid plans",
      "sourceUrl": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms"
    },
    {
      "id": "ai-credits-7500",
      "name": "AI Credits 7,500",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 450
        }
      ],
      "priceNote": "Recurring monthly add-on available only on paid plans",
      "sourceUrl": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms"
    },
    {
      "id": "ai-credits-10000",
      "name": "AI Credits 10,000",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 600
        }
      ],
      "priceNote": "Recurring monthly add-on available only on paid plans",
      "sourceUrl": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.6,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://app.fireflies.ai/settings/account",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open Settings",
        "body": "Sign in to the Fireflies web app and click Settings in the left menu."
      },
      {
        "title": "Open Account",
        "body": "Select Account in the left panel."
      },
      {
        "title": "Cancel the active plan",
        "body": "Scroll to Subscriptions and click Cancel next to the active plan."
      },
      {
        "title": "Give feedback",
        "body": "Choose a reason, add optional details, and click Continue."
      },
      {
        "title": "Continue past AskFred",
        "body": "Use AskFred's optional assistance or click Proceed With Cancellation."
      },
      {
        "title": "Confirm cancellation",
        "body": "Click Cancel Subscription, or Cancel Team Subscription for a team plan."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use the Billing Admin account",
        "body": "Only the current Billing Admin can change a workspace subscription."
      },
      {
        "title": "Confirm the team cancellation",
        "body": "Follow the Account and Subscriptions flow, then click Cancel Team Subscription at final confirmation."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "The final flow can include feedback and optional AskFred assistance.",
      "warning": "The AI Credits subscription is separate and must be cancelled separately if active."
    },
    "team": {
      "note": "Only the current Billing Admin can change the workspace plan."
    }
  },
  "refundInfo": "A monthly plan qualifies for a full refund at 7 days or less and 3 meetings or fewer; otherwise a prorated monthly refund may apply. An annual plan qualifies for a full refund at 7 days or less and 20 meetings or fewer, with no prorated annual refund. AI Credits are non-refundable. Approved refunds take 5 to 10 business days.",
  "pauseInfo": "No pause is documented for the core Fireflies subscription. AI Credits are separate: their monthly renewal can be paused, and disabling Auto-Upgrade only stops automatic credit-tier upgrades.",
  "downgradeInfo": "The Billing Admin can open Billing, click Edit, choose the next available lower plan, and confirm. The change starts next cycle; the current plan remains active and an unused prorated balance becomes credit toward future invoices. Moving to Free requires cancellation.",
  "dataRetentionInfo": "Cancellation keeps meetings, transcripts, and recordings in the workspace within Free limits. Account deletion is separate: the account is deactivated immediately, remains recoverable through support for 30 days, then the account and associated data are permanently erased and cannot be recovered.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "7 days if usage qualifies"
    },
    {
      "k": "Effective",
      "v": "End of billing cycle"
    },
    {
      "k": "Free plan after",
      "v": "Yes"
    }
  ],
  "faq": [
    {
      "question": "When does Fireflies.ai cancellation take effect?",
      "answer": "At the end of the current billing cycle, when the core plan changes to Free."
    },
    {
      "question": "Who can change a team plan?",
      "answer": "Only the current Billing Admin can change or downgrade the workspace subscription."
    },
    {
      "question": "Can I get a refund?",
      "answer": "Eligibility depends on billing cadence, days used, and meeting count. AI Credits are non-refundable."
    },
    {
      "question": "What happens to meeting data?",
      "answer": "Meetings, transcripts, and recordings remain accessible within Free-plan limits."
    },
    {
      "question": "Can Fireflies.ai be paused?",
      "answer": "No core-plan pause is documented. The separate AI Credits subscription has pause and Auto-Upgrade controls."
    }
  ],
  "officialSources": [
    {
      "title": "Fireflies.ai pricing",
      "url": "https://fireflies.ai/pricing",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Fireflies billing terms",
      "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel a Fireflies subscription",
      "url": "https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Fireflies refund policy",
      "url": "https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Downgrade a Fireflies subscription",
      "url": "https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Delete a Fireflies account",
      "url": "https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Fireflies privacy, terms, and DPA update",
      "url": "https://guide.fireflies.ai/articles/6892479029-fireflies-ai-updates-to-our-privacy-policy-terms-of-service-data-processing-addendum",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Fireflies Knowledge Base",
      "url": "https://guide.fireflies.ai/",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/fireflies-ai",
    "json": "https://canicancelit.com/cancel/fireflies-ai.json",
    "markdown": "https://canicancelit.com/cancel/fireflies-ai.md"
  }
}