{
  "slug": "fastmail",
  "name": "Fastmail",
  "domain": "fastmail.com",
  "category": "domains-email",
  "categoryName": "Domains & email",
  "description": "Paid email, calendar and contacts service for individuals, families and organizations.",
  "directAnswer": "Cancel Fastmail from Settings under Billing & Plan: choose Cancel plan, then Learn more and cancel this plan, and confirm. It takes about 90 seconds and the account remains usable through the paid period, with no permanent free plan afterward. Fastmail does not refund canceled subscriptions or unused time.",
  "price": "See current regional pricing",
  "priceMonthlyUsd": null,
  "planName": "Individual",
  "subscriptionPlans": [
    {
      "id": "individual",
      "name": "Individual",
      "billingOptions": [],
      "priceNote": "Current price is shown for the selected region and billing term",
      "sourceUrl": "https://www.fastmail.com/pricing/us/"
    },
    {
      "id": "duo",
      "name": "Duo",
      "billingOptions": [],
      "priceNote": "Current price is shown for the selected region and billing term",
      "sourceUrl": "https://www.fastmail.com/pricing/us/"
    },
    {
      "id": "family",
      "name": "Family",
      "billingOptions": [],
      "priceNote": "Current price is shown for the selected region and billing term",
      "sourceUrl": "https://www.fastmail.com/pricing/us/"
    },
    {
      "id": "business-basic",
      "name": "Business Basic",
      "billingOptions": [],
      "priceNote": "Current price is shown for the selected region and billing term",
      "sourceUrl": "https://www.fastmail.com/pricing/us/"
    },
    {
      "id": "business-standard",
      "name": "Business Standard",
      "billingOptions": [],
      "priceNote": "Current price is shown for the selected region and billing term",
      "sourceUrl": "https://www.fastmail.com/pricing/us/"
    },
    {
      "id": "business-professional",
      "name": "Business Professional",
      "billingOptions": [],
      "priceNote": "Current price is shown for the selected region and billing term",
      "sourceUrl": "https://www.fastmail.com/pricing/us/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.2,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team"
  ],
  "cancellationUrl": "https://www.fastmail.help/hc/en-us/articles/1500000277342-Canceling-and-deleting-accounts",
  "cancellationTime": "~90 seconds",
  "cancellationTimeSeconds": 90,
  "steps": {
    "web": [
      {
        "title": "Open Billing & Plan",
        "body": "Open Settings and select Billing & Plan. An account administrator must manage a multi-user subscription."
      },
      {
        "title": "Select Cancel plan",
        "body": "Choose Cancel plan, then select Learn more and cancel this plan."
      },
      {
        "title": "Confirm the cancellation",
        "body": "Confirm the change. The account remains usable through the paid period, and Fastmail does not issue a refund for unused time."
      },
      {
        "title": "Move any mail you need",
        "body": "Fastmail has no permanent free plan. Export or migrate messages and update custom-domain mail delivery before paid access expires."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Check every user and domain",
        "body": "Before a multi-user account ends, export required mail, remove or migrate users and update DNS for any custom domain that should keep receiving messages."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Fastmail cancellation is managed from Settings > Billing & Plan.",
      "warning": "There is no permanent free tier, so move mail and custom-domain delivery before access ends."
    }
  },
  "refundInfo": "Fastmail says canceled subscriptions are not refunded. A plan change can place credit for unused prepaid service into the account's billing pool, but that credit is not a cancellation refund.",
  "pauseInfo": "No subscription pause option is documented. Cancel the plan or switch to a different paid plan.",
  "downgradeInfo": "Fastmail allows switching between available paid plans from Billing & Plan. The change is immediate, and unused prepaid value is credited to the billing pool. There is no permanent free plan.",
  "dataRetentionInfo": "Canceling keeps access through the paid period. Immediate account deletion is separate, stops access and incoming mail at once, and becomes permanent after seven days. Fastmail also says expired unpaid accounts can eventually be deleted after 180 days.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "End of paid period"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Do I keep Fastmail until the paid period ends?",
      "answer": "Yes. Standard cancellation leaves the account active through the time already paid."
    },
    {
      "question": "Does Fastmail have a free plan after cancellation?",
      "answer": "No. Fastmail offers a trial but no permanent free tier."
    },
    {
      "question": "Will Fastmail refund unused time?",
      "answer": "No. Fastmail says canceled subscriptions are not refunded."
    },
    {
      "question": "Can I choose a cheaper paid plan?",
      "answer": "Yes. A plan change is immediate and unused prepaid value is placed in the billing pool."
    },
    {
      "question": "What happens if I delete the account immediately?",
      "answer": "Access and incoming mail stop immediately. Support can restore the account during the seven-day recovery period, after which deletion is permanent."
    }
  ],
  "officialSources": [
    {
      "title": "Canceling and deleting accounts - Fastmail Help",
      "url": "https://www.fastmail.help/hc/en-us/articles/1500000277342-Canceling-and-deleting-accounts",
      "lastCheckedAt": "2026-08-07"
    },
    {
      "title": "Upgrade or downgrade your subscription - Fastmail Help",
      "url": "https://www.fastmail.help/hc/en-us/articles/1500000277462-Upgrade-or-downgrade-your-subscription",
      "lastCheckedAt": "2026-08-07"
    },
    {
      "title": "Fastmail pricing",
      "url": "https://www.fastmail.com/pricing/us/",
      "lastCheckedAt": "2026-08-07"
    },
    {
      "title": "Payments - Fastmail Help",
      "url": "https://www.fastmail.help/hc/en-us/articles/360058752494-Payments",
      "lastCheckedAt": "2026-08-07"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-07",
  "nextReviewAt": "2026-10-06",
  "urls": {
    "guide": "https://canicancelit.com/cancel/fastmail",
    "json": "https://canicancelit.com/cancel/fastmail.json",
    "markdown": "https://canicancelit.com/cancel/fastmail.md"
  }
}