# How to cancel Factory Droid

Open Factory billing with the Droid /billing command, check the current term, then send written non-renewal notice to legal@factory.ai at least 30 days before it ends. Allow about 5 minutes and keep written confirmation. Factory says accrued fees remain payable and does not promise an ordinary cancellation refund.

AI software development agent available through the Factory App, Droid CLI and SDK.

- Category: AI coding tools
- Entry plan: Pro at $20 / month
- Billed via: web
- Difficulty: Hard (9.6 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://app.factory.ai/
- Manually verified on 14 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/factory-droid

## Cancel in a web browser

> Use /billing to inspect the account, but send written notice to the official legal address.

1. **Open Factory billing** Sign in to Factory and use the /billing command in Droid to view the billing settings and current term.
2. **Check the notice deadline** Confirm the term end date and make sure at least 30 days remain before renewal.
3. **Send written notice** Email the non-renewal request to legal@factory.ai with the account email, plan and request to end at the current term.
4. **Keep confirmation** Save the sent message and Factory's written confirmation of the final access and billing dates.

> **Warning:** The Terms set a 30-day deadline before the term ends.

## Refunds, pausing, downgrades and your data

- **Refunds:** Factory does not publish a general refund right for ordinary cancellation. Its Terms say accrued and owed fees remain payable after termination.
- **Pausing:** No subscription pause is documented in the official pricing, quickstart or Terms pages reviewed.
- **Downgrading:** Factory publishes Pro, Plus and Max plans, but does not document a self-service downgrade path or when a downgrade becomes effective.
- **Account data:** Factory says personal data is archived while the account is active and deleted no later than 10 years after the last use unless another contract applies. Privacy deletion requests can be sent to security@factory.ai.

## At a glance

- Cancellation fee: None documented
- Refund window: None documented
- Effective: End of current term
- Notice: At least 30 days

## FAQ

**How much notice does Factory require?**

Factory's Terms require a termination request at least 30 days before the current subscription term ends.

**Can I cancel Factory Droid inside the app?**

The Droid /billing command opens billing settings, but the reviewed Terms document written termination notice to legal@factory.ai. Keep confirmation.

**Does Factory refund unused time?**

No general ordinary-cancellation refund is published, and accrued or owed fees remain payable.

**What happens to Factory data?**

The Privacy Policy allows archival while the account is active and deletion no later than 10 years after last use unless another contract applies.

## Official sources

- [Factory individual pricing](https://docs.factory.ai/pricing/individuals) (checked 2026-08-14)
- [Factory Droid quickstart](https://docs.factory.ai/droid-cli/quickstart) (checked 2026-08-14)
- [Factory Terms of Service](https://factory.ai/terms-of-service) (checked 2026-08-14)
- [Factory Privacy Policy](https://factory.ai/privacy-policy) (checked 2026-08-14)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/factory-droid.json