{ "slug": "expensify", "name": "Expensify", "domain": "expensify.com", "category": "productivity", "categoryName": "Productivity", "description": "Expense management platform for receipt scanning, reports, corporate cards, travel, and reimbursements, with Collect and Control workspaces.", "directAnswer": "Cancel an Expensify Annual plan from Account, Subscription, then Cancel subscription. It takes about two minutes, and the workspace stays on Pay-per-use unless you delete it. Fees are nonrefundable except when an Annual request is approved after a single bill and no balance.", "price": "$5 / member / month", "priceMonthlyUsd": null, "planName": "Collect", "subscriptionPlans": [ { "id": "collect", "name": "Collect", "billingOptions": [], "priceNote": "$5 per unique member per month on Pay-per-use (USD). Collect has no Annual option on current pricing.", "sourceUrl": "https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing.html" }, { "id": "control", "name": "Control", "billingOptions": [], "priceNote": "Annual: $18 per included member per month plus $36 per extra active member. Pay-per-use: $36 per active member per month. Expensify Card usage can cut Control prices by up to 50%.", "sourceUrl": "https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing.html" }, { "id": "collect-legacy", "name": "Collect (legacy)", "billingOptions": [], "priceNote": "Only if the organization's first workspace was created before 1 April 2025. Annual $5 per included member per month plus $10 overage, or Pay-per-use $10 per active member per month.", "sourceUrl": "https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing.html" } ], "difficulty": "Medium", "difficultyScore": 5.2, "billingMethods": [ "web", "invoice" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription", "cancellationTime": "~2 minutes", "cancellationTimeSeconds": 120, "steps": { "web": [ { "title": "Open Account, then Subscription", "body": "The Workspace owner signs in on web or mobile and goes to Account, Subscription. Cancel subscription appears after the free trial ends and a payment card has been added or the workspace has been billed once." }, { "title": "Select Cancel subscription", "body": "Choose a reason, review the acknowledgment that this is a request and approval is not guaranteed, then Submit." }, { "title": "Delete the workspace to stop Pay-per-use charges", "body": "Approved Annual cancellation switches the workspace to Pay-per-use. To stop monthly member charges, the owner opens Workspaces, the three dots next to the workspace, Delete workspace, and confirms." } ], "ios": [], "android": [], "team": [ { "title": "Only the Workspace owner cancels or deletes", "body": "Only the owner can request Annual cancellation or delete the workspace. An Annual workspace cannot be deleted until the term ends unless cancellation is approved." }, { "title": "Invoiced plans go through Concierge", "body": "You cannot change an invoiced subscription plan in the app. Contact the Account Manager or Concierge. A Statement of Work can require 90 days' notice not to renew." } ] }, "platformNotes": { "web": { "note": "Cancel subscription only ends an Annual commitment if approved. Delete the workspace to stop Pay-per-use charges." }, "team": { "warning": "Most Annual subscriptions cannot be cancelled before the 12-month commitment ends." } }, "refundInfo": "Expensify's Terms of Service say all fees and charges are nonrefundable and there are no refunds or credits for partially used periods. An Annual cancellation request may be approved automatically if you have been billed only once and have no outstanding balance. Otherwise the 12-month commitment stays in force.", "pauseInfo": "No pause of an Expensify Collect or Control subscription is documented.", "downgradeInfo": "The owner can change plan type from Workspaces, workspace name, Overview, Plan type, then Collect or Control. Annual Control cannot downgrade to Collect before the term ends. Cancelling Annual moves the workspace to Pay-per-use, it does not delete it.", "dataRetentionInfo": "Deleting a workspace is permanent. Submitted expenses stay available to admins, auditors, and the submitter. Closing the personal account from Account, Security, Close account permanently deletes the account and unsubmitted expenses. Shared workspace expenses can remain for legal and regulatory reasons. The privacy policy says personal data is deleted as soon as practicable after you stop using the service, except as required by law.", "factRows": [ { "k": "Cancellation fee", "v": "None" }, { "k": "Refund window", "v": "Annual, if billed once" }, { "k": "Effective", "v": "Pay-per-use until workspace deleted" }, { "k": "Free plan after", "v": "Account can remain" } ], "faq": [ { "question": "Does Cancel subscription stop all Expensify charges?", "answer": "No. It only ends the Annual commitment if approved. The workspace continues on Pay-per-use. Delete the workspace to stop future member charges." }, { "question": "When is an Annual cancellation approved?", "answer": "Automatically if you have been billed only once and have no outstanding balance. Other requests are reviewed in Concierge and may be refused." }, { "question": "Does Expensify refund unused months?", "answer": "The Terms say fees are nonrefundable and there are no credits for partial periods. The only published exception is an eligible Annual cancellation after a single bill." }, { "question": "Can I delete a workspace on an Annual plan?", "answer": "Not until the term ends, unless Expensify approves cancellation first." }, { "question": "Does closing my user account cancel the workspace?", "answer": "No. Workspace owners must delete or transfer the workspace first. Closing the user account is a separate permanent deletion." } ], "officialSources": [ { "title": "Understand Expensify Pricing", "url": "https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing.html", "lastCheckedAt": "2026-08-17" }, { "title": "Cancel an Annual Subscription", "url": "https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription", "lastCheckedAt": "2026-08-17" }, { "title": "Delete a Workspace", "url": "https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace", "lastCheckedAt": "2026-08-17" }, { "title": "Close Your Expensify Account", "url": "https://help.expensify.com/articles/new-expensify/settings/Close-Your-Expensify-Account.html", "lastCheckedAt": "2026-08-17" }, { "title": "Change Your Workspace Plan", "url": "https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Change-Your-Workspace-Plan.html", "lastCheckedAt": "2026-08-17" }, { "title": "Expensify Terms of Service", "url": "https://www.expensify.com/terms", "lastCheckedAt": "2026-08-17" }, { "title": "Expensify Privacy Policy", "url": "https://www.expensify.com/privacy", "lastCheckedAt": "2026-08-17" } ], "verified": true, "manuallyVerifiedAt": "2026-08-17", "nextReviewAt": "2026-10-16", "urls": { "guide": "https://canicancelit.com/cancel/expensify", "json": "https://canicancelit.com/cancel/expensify.json", "markdown": "https://canicancelit.com/cancel/expensify.md" } }