# How to cancel Enpass

Manage a website-billed Enpass subscription through its FastSpring order account, or cancel in Apple or Google Play if that store bills you. Allow about three minutes. Direct website subscriptions have a 30-day refund window after purchase or renewal.

Password manager with individual and family subscriptions across web and mobile stores.

- Category: Security & protection
- Entry plan: Individual at $23.88 / first year
- Billed via: web, iOS App Store, Google Play
- Difficulty: Medium (5.1 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://enpass.onfastspring.com/account
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/enpass

## Cancel in a web browser

> FastSpring sends the order-account link to the billing email.

1. **Open the Enpass order account** Open Enpass's FastSpring account page and enter the billing email address.
2. **Use the emailed account link** Select Continue, then open the secure account-management link sent by email.
3. **Manage the subscription** Open the order and use its subscription-management option to stop renewal.

## Cancel on iPhone / iPad

> Use Apple Subscriptions when Apple bills the plan.

1. **Open Apple Subscriptions** On iPhone or iPad, open Settings, select your name, then Subscriptions.
2. **Choose Enpass** Select the Enpass subscription.
3. **Cancel** Select Cancel Subscription and confirm. If no cancel button appears or an expiration message is red, Apple says it is already cancelled.

> **Warning:** Deleting the app does not cancel the subscription.

## Cancel on Android

> Use Google Play when Google bills the plan.

1. **Open Google Play subscriptions** Open Google Play, select the profile icon, Payments & subscriptions, then Subscriptions.
2. **Choose Enpass** Select the Enpass subscription.
3. **Cancel** Select Cancel subscription and follow the instructions.

> **Warning:** Uninstalling the app does not cancel the subscription.

## Refunds, pausing, downgrades and your data

- **Refunds:** Enpass says direct website subscriptions can receive a full refund within 30 days of the subscription start or renewal. App Store and Google Play refunds follow the store's terms.
- **Pausing:** No subscription pause option is documented in Enpass's official pricing, subscription-management or terms pages.
- **Downgrading:** Enpass documents a free desktop option, but does not publish a complete device-by-device feature table for an expired subscription on the cancellation page.
- **Account data:** Deleting an Enpass account does not cancel an active subscription. Vault data remains on devices and connected cloud storage; a separate verified deletion request can take up to 90 days for permanent deletion from Enpass systems.

## At a glance

- Direct refund window: 30 days
- Effective: Not documented
- Store billing: Apple or Google
- Pause: Not documented

## FAQ

**Where do I cancel an Enpass website subscription?**

Use Enpass's FastSpring order account. Enter the billing email, open the emailed secure link, then manage the subscription on the order.

**Can I get an Enpass refund?**

For direct website subscriptions, Enpass offers a full refund within 30 days after the subscription starts or renews.

**Does deleting Enpass cancel the subscription?**

No. Enpass explicitly says account deletion does not cancel an active subscription.

**Where is Enpass vault data kept after account deletion?**

Enpass says vault data remains on the user's devices and connected cloud storage unless it is separately removed there.

**Does Enpass offer a subscription pause?**

No subscription pause option is documented in the official pages checked.

## Official sources

- [Enpass pricing](https://www.enpass.io/pricing/) (checked 2026-08-13)
- [Managing Enpass subscriptions or payments](https://help.enpass.io/personal/latest/all/managing-subscriptions-or-payments) (checked 2026-08-13)
- [Enpass Terms of Use](https://www.enpass.io/terms-of-use) (checked 2026-08-13)
- [Cancel an Apple subscription](https://support.apple.com/en-us/118428) (checked 2026-08-13)
- [Cancel a Google Play subscription](https://support.google.com/googleplay/answer/7018481) (checked 2026-08-13)
- [Deleting an Enpass account](https://help.enpass.io/personal/latest/all/deleting-an-enpass-account-duplicate) (checked 2026-08-13)
- [Enpass data deletion request](https://www.enpass.io/data-deletion-request/) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/enpass.json