{
  "slug": "enpass",
  "name": "Enpass",
  "domain": "enpass.io",
  "category": "security-protection",
  "categoryName": "Security & protection",
  "description": "Password manager with individual and family subscriptions across web and mobile stores.",
  "directAnswer": "Manage a website-billed Enpass subscription through its FastSpring order account, or cancel in Apple or Google Play if that store bills you. Allow about three minutes. Direct website subscriptions have a 30-day refund window after purchase or renewal.",
  "price": "$23.88 / first year",
  "priceMonthlyUsd": 1.99,
  "planName": "Individual",
  "subscriptionPlans": [
    {
      "id": "individual",
      "name": "Individual",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 23.88
        }
      ],
      "priceNote": "First 12 months; displayed as $1.99 per month and billed yearly. The public page does not expose the later renewal price in its rendered text.",
      "sourceUrl": "https://www.enpass.io/pricing/"
    },
    {
      "id": "family",
      "name": "Family",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 47.88
        }
      ],
      "priceNote": "First 12 months; displayed as $3.99 per month and billed yearly. The public page does not expose the later renewal price in its rendered text.",
      "sourceUrl": "https://www.enpass.io/pricing/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.1,
  "billingMethods": [
    "web",
    "ios",
    "android"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://enpass.onfastspring.com/account",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open the Enpass order account",
        "body": "Open Enpass's FastSpring account page and enter the billing email address."
      },
      {
        "title": "Use the emailed account link",
        "body": "Select Continue, then open the secure account-management link sent by email."
      },
      {
        "title": "Manage the subscription",
        "body": "Open the order and use its subscription-management option to stop renewal."
      }
    ],
    "ios": [
      {
        "title": "Open Apple Subscriptions",
        "body": "On iPhone or iPad, open Settings, select your name, then Subscriptions."
      },
      {
        "title": "Choose Enpass",
        "body": "Select the Enpass subscription."
      },
      {
        "title": "Cancel",
        "body": "Select Cancel Subscription and confirm. If no cancel button appears or an expiration message is red, Apple says it is already cancelled."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Open Google Play, select the profile icon, Payments & subscriptions, then Subscriptions."
      },
      {
        "title": "Choose Enpass",
        "body": "Select the Enpass subscription."
      },
      {
        "title": "Cancel",
        "body": "Select Cancel subscription and follow the instructions."
      }
    ],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "FastSpring sends the order-account link to the billing email."
    },
    "ios": {
      "note": "Use Apple Subscriptions when Apple bills the plan.",
      "warning": "Deleting the app does not cancel the subscription."
    },
    "android": {
      "note": "Use Google Play when Google bills the plan.",
      "warning": "Uninstalling the app does not cancel the subscription."
    }
  },
  "refundInfo": "Enpass says direct website subscriptions can receive a full refund within 30 days of the subscription start or renewal. App Store and Google Play refunds follow the store's terms.",
  "pauseInfo": "No subscription pause option is documented in Enpass's official pricing, subscription-management or terms pages.",
  "downgradeInfo": "Enpass documents a free desktop option, but does not publish a complete device-by-device feature table for an expired subscription on the cancellation page.",
  "dataRetentionInfo": "Deleting an Enpass account does not cancel an active subscription. Vault data remains on devices and connected cloud storage; a separate verified deletion request can take up to 90 days for permanent deletion from Enpass systems.",
  "factRows": [
    {
      "k": "Direct refund window",
      "v": "30 days"
    },
    {
      "k": "Effective",
      "v": "Not documented"
    },
    {
      "k": "Store billing",
      "v": "Apple or Google"
    },
    {
      "k": "Pause",
      "v": "Not documented"
    }
  ],
  "faq": [
    {
      "question": "Where do I cancel an Enpass website subscription?",
      "answer": "Use Enpass's FastSpring order account. Enter the billing email, open the emailed secure link, then manage the subscription on the order."
    },
    {
      "question": "Can I get an Enpass refund?",
      "answer": "For direct website subscriptions, Enpass offers a full refund within 30 days after the subscription starts or renews."
    },
    {
      "question": "Does deleting Enpass cancel the subscription?",
      "answer": "No. Enpass explicitly says account deletion does not cancel an active subscription."
    },
    {
      "question": "Where is Enpass vault data kept after account deletion?",
      "answer": "Enpass says vault data remains on the user's devices and connected cloud storage unless it is separately removed there."
    },
    {
      "question": "Does Enpass offer a subscription pause?",
      "answer": "No subscription pause option is documented in the official pages checked."
    }
  ],
  "officialSources": [
    {
      "title": "Enpass pricing",
      "url": "https://www.enpass.io/pricing/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Managing Enpass subscriptions or payments",
      "url": "https://help.enpass.io/personal/latest/all/managing-subscriptions-or-payments",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Enpass Terms of Use",
      "url": "https://www.enpass.io/terms-of-use",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel an Apple subscription",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel a Google Play subscription",
      "url": "https://support.google.com/googleplay/answer/7018481",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Deleting an Enpass account",
      "url": "https://help.enpass.io/personal/latest/all/deleting-an-enpass-account-duplicate",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Enpass data deletion request",
      "url": "https://www.enpass.io/data-deletion-request/",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/enpass",
    "json": "https://canicancelit.com/cancel/enpass.json",
    "markdown": "https://canicancelit.com/cancel/enpass.md"
  }
}