{
  "slug": "emailoctopus",
  "name": "EmailOctopus",
  "domain": "emailoctopus.com",
  "category": "publishing-creators",
  "categoryName": "Publishing & creators",
  "description": "Email marketing platform for newsletters, campaigns, forms and automations.",
  "directAnswer": "Cancel EmailOctopus Pro from Billing by clicking the purple Cancel Pro plan button. It takes about 1 minute and moves the account to Free from the next billing period. Contacts are not deleted, but sending stops while the list exceeds 2,500 contacts. Payments are generally non-refundable, with a 14-day cooling-off right for EU consumers.",
  "price": "$9 / month billed yearly",
  "priceMonthlyUsd": 9,
  "planName": "Pro",
  "subscriptionPlans": [
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 108
        }
      ],
      "priceNote": "Starts at $9 per month billed yearly; price scales with subscriber count",
      "sourceUrl": "https://emailoctopus.com/pricing"
    },
    {
      "id": "custom",
      "name": "Over 500,000 subscribers",
      "billingOptions": [],
      "priceNote": "Custom pricing",
      "sourceUrl": "https://emailoctopus.com/pricing"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.4,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team"
  ],
  "cancellationUrl": "https://help.emailoctopus.com/article/319-can-i-take-a-break-from-the-pro-plan",
  "cancellationTime": "~1 minute",
  "cancellationTimeSeconds": 60,
  "steps": {
    "web": [
      {
        "title": "Open Billing",
        "body": "Sign in to EmailOctopus and open Billing."
      },
      {
        "title": "Cancel Pro",
        "body": "Click the purple Cancel Pro plan button and complete the confirmation."
      },
      {
        "title": "Review Free-plan limits",
        "body": "The account moves to Free. Contacts remain, but sending is unavailable while the list exceeds 2,500 contacts."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "Cancelling Pro is EmailOctopus' documented way to take a billing break.",
      "warning": "Reports older than 30 days are hidden on Free, and sending stops while the list is over 2,500 contacts."
    }
  },
  "refundInfo": "Payments are generally non-refundable. EU consumers have a 14-day cooling-off right for a full refund under the terms.",
  "pauseInfo": "A break means cancelling Pro and moving to Free. Nothing is deleted, and older reports become available again after upgrading.",
  "downgradeInfo": "Cancellation moves the account to Free from the next billing period. A downgrade can also be requested at contact@emailoctopus.com.",
  "dataRetentionInfo": "Contacts remain after Pro cancellation. Reports older than 30 days become unavailable until Pro is restored. A Free account may be deleted after one year of complete inactivity.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "EU refund window",
      "v": "14 days"
    },
    {
      "k": "Effective",
      "v": "Next billing period"
    },
    {
      "k": "Free plan after",
      "v": "Yes"
    }
  ],
  "faq": [
    {
      "question": "Where is the EmailOctopus cancel button?",
      "answer": "Open Billing and click the purple Cancel Pro plan button."
    },
    {
      "question": "Will cancellation delete contacts?",
      "answer": "No. The account moves to Free and contacts remain."
    },
    {
      "question": "What if I have more than 2,500 contacts?",
      "answer": "The contacts remain, but sending stops until the list is reduced or Pro is restored."
    },
    {
      "question": "Can I get a refund?",
      "answer": "Payments are generally non-refundable. EU consumers have a 14-day cooling-off right under the terms."
    }
  ],
  "officialSources": [
    {
      "title": "EmailOctopus pricing",
      "url": "https://emailoctopus.com/pricing",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Take a break from Pro",
      "url": "https://help.emailoctopus.com/article/319-can-i-take-a-break-from-the-pro-plan",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "EmailOctopus terms",
      "url": "https://emailoctopus.com/legal/terms",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How EmailOctopus pricing works",
      "url": "https://help.emailoctopus.com/article/9-how-does-emailoctopus-pricing-work",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/emailoctopus",
    "json": "https://canicancelit.com/cancel/emailoctopus.json",
    "markdown": "https://canicancelit.com/cancel/emailoctopus.md"
  }
}