{
  "slug": "elevenlabs",
  "name": "ElevenLabs",
  "domain": "elevenlabs.io",
  "category": "developer-infrastructure",
  "categoryName": "Developer infrastructure",
  "description": "AI audio platform for text to speech, voice cloning, speech to text, music and dubbing, billed from a shared monthly credit pool.",
  "directAnswer": "Cancel ElevenLabs from Subscription, then Billing: in Modify Plan select Cancel Plan, then Proceed, then Cancel Subscription. It takes about 2 minutes, and the account moves to the free plan at the end of the current billing cycle. A refund is available if you request it within 14 days of payment and used no credit quota in that period.",
  "price": "$6 / month",
  "priceMonthlyUsd": 6,
  "planName": "Starter",
  "subscriptionPlans": [
    {
      "id": "starter",
      "name": "Starter",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 6
        },
        {
          "cycle": "year",
          "priceUsd": 60
        }
      ],
      "priceNote": "$6 monthly or $60 annually (10 months billed). 30k credits per month.",
      "sourceUrl": "https://elevenlabs.io/pricing"
    },
    {
      "id": "creator",
      "name": "Creator",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 22
        },
        {
          "cycle": "year",
          "priceUsd": 220
        }
      ],
      "priceNote": "$22 monthly or $220 annually (10 months billed). First month can be $11 as a promotion. 121k credits per month.",
      "sourceUrl": "https://elevenlabs.io/pricing"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 99
        },
        {
          "cycle": "year",
          "priceUsd": 990
        }
      ],
      "priceNote": "$99 monthly or $990 annually (10 months billed). 600k credits per month.",
      "sourceUrl": "https://elevenlabs.io/pricing"
    },
    {
      "id": "scale",
      "name": "Scale",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 299
        },
        {
          "cycle": "year",
          "priceUsd": 2990
        }
      ],
      "priceNote": "$299 monthly or $2,990 annually (10 months billed). 1.8M credits per month and 3 workspace seats.",
      "sourceUrl": "https://elevenlabs.io/pricing"
    },
    {
      "id": "business",
      "name": "Business",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 990
        },
        {
          "cycle": "year",
          "priceUsd": 9900
        }
      ],
      "priceNote": "$990 monthly or $9,900 annually (10 months billed). 6M credits per month and 10 workspace seats.",
      "sourceUrl": "https://elevenlabs.io/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing",
      "sourceUrl": "https://elevenlabs.io/pricing"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.1,
  "billingMethods": [
    "web",
    "ios",
    "android"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://elevenlabs.io/app/subscription",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Sign in and open Subscription",
        "body": "Log in at elevenlabs.io, click the profile icon in the top right, then select Subscription."
      },
      {
        "title": "Open Billing",
        "body": "Click Billing."
      },
      {
        "title": "Choose Cancel Plan",
        "body": "In the Modify Plan section, select Cancel Plan, then Proceed."
      },
      {
        "title": "Confirm Cancel Subscription",
        "body": "Select Cancel Subscription. Confirmation shows the cancel is scheduled for the end of the current cycle. Resume subscription can undo the request before that date."
      }
    ],
    "ios": [
      {
        "title": "Open Apple Subscriptions",
        "body": "If Apple billed the purchase, open Settings, tap your name, then tap Subscriptions."
      },
      {
        "title": "Select ElevenLabs",
        "body": "Tap the ElevenLabs subscription."
      },
      {
        "title": "Cancel Subscription",
        "body": "Tap Cancel Subscription and follow the confirmation prompts."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "If Google Play billed the purchase, open Subscriptions in Google Play on that Google Account."
      },
      {
        "title": "Select ElevenLabs",
        "body": "Choose the ElevenLabs subscription."
      },
      {
        "title": "Cancel subscription",
        "body": "Tap Cancel subscription and follow the on-screen instructions."
      }
    ],
    "team": [
      {
        "title": "Cancel Scale or Business from Billing",
        "body": "Workspace admins use the same Subscription, then Billing, then Cancel Plan path."
      },
      {
        "title": "Contact support for Enterprise",
        "body": "If the self-serve flow is unavailable on a custom Enterprise contract, email team@elevenlabs.io from the account email."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Website plans are billed through Stripe and cancelled in Subscription, then Billing."
    },
    "ios": {
      "note": "Use Apple Subscriptions only when the iOS app billed the plan.",
      "warning": "Deleting the ElevenLabs account does not cancel an App Store subscription."
    },
    "android": {
      "note": "Use Google Play only when the Android app billed the plan.",
      "warning": "Deleting the ElevenLabs account does not cancel a Google Play subscription."
    },
    "team": {
      "note": "Scale and Business include workspace seats; Enterprise is custom."
    }
  },
  "refundInfo": "Help docs allow a refund if the request is filed within 14 days of payment and no credit quota was used in that period. Email team@elevenlabs.io from the account email. The Terms also say a mid-period cancel does not refund fees already paid, and that sales are otherwise final. App Store and Google Play refunds go through Apple or Google.",
  "pauseInfo": "ElevenLabs says it is not possible to pause a paid subscription. Cancelling moves the account to the free plan at the end of the current billing cycle.",
  "downgradeInfo": "To move to a lower paid plan, open Subscription, then Billing, and use the Downgrade drop-down in Modify Plan. The change waits until the end of the current cycle, and unused credits are lost then. Cancelling is how you return to the free plan.",
  "dataRetentionInfo": "Cancelling does not delete the account. On the free plan, voice cloning is unavailable, but saved content stays unless you remove it. Account deletion is a separate Settings action: click the red Delete Account button and confirm with the account email. Outstanding payments block deletion. Deletion is permanent and the same email cannot be reused.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "14 days if unused"
    },
    {
      "k": "Effective",
      "v": "End of billing cycle"
    },
    {
      "k": "Free plan after",
      "v": "Yes"
    }
  ],
  "faq": [
    {
      "question": "When does an ElevenLabs cancel take effect?",
      "answer": "At the end of the current billing cycle. The account then moves to the free plan and unused subscription credits are lost."
    },
    {
      "question": "Can I get a refund from ElevenLabs?",
      "answer": "Help docs allow a refund if you request it within 14 days of payment and used no credit quota in that period, by emailing team@elevenlabs.io. Store purchases must be refunded through Apple or Google."
    },
    {
      "question": "Can I pause ElevenLabs instead of cancelling?",
      "answer": "No. ElevenLabs says a paid plan cannot be paused."
    },
    {
      "question": "I subscribed in the iOS or Android app. Where do I cancel?",
      "answer": "In Apple Subscriptions or Google Play Subscriptions. Website Billing cannot change an app-store plan, and deleting the ElevenLabs account does not cancel App Store or Google Play billing."
    },
    {
      "question": "What happens to unused credits after I cancel?",
      "answer": "Unused subscription credits are forfeited when the cancel takes effect. Pay As You Go top-up credits are separate and last 12 months."
    },
    {
      "question": "Does deleting my account cancel billing?",
      "answer": "No for App Store or Google Play purchases. You must cancel those in the store. Website plans should be cancelled first, and an outstanding payment blocks account deletion."
    }
  ],
  "officialSources": [
    {
      "title": "How do I cancel my subscription? - ElevenLabs Help",
      "url": "https://help.elevenlabs.io/hc/en-us/articles/13313868884241-How-do-I-cancel-my-subscription",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Billing - ElevenLabs Documentation",
      "url": "https://elevenlabs.io/docs/overview/administration/billing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "ElevenLabs Pricing",
      "url": "https://elevenlabs.io/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Managing Your ElevenLabs Subscription (Mobile App vs. Website)",
      "url": "https://help.elevenlabs.io/hc/en-us/articles/40570893074449-Managing-Your-ElevenLabs-Subscription-Mobile-App-vs-Website",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How do I request a refund or cancel my subscription in the ElevenLabs iOS or Android app?",
      "url": "https://help.elevenlabs.io/hc/en-us/articles/40263143969297-How-do-I-request-a-refund-or-cancel-my-subscription-in-the-ElevenLabs-iOS-or-Android-app",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Can I pause my subscription? - ElevenLabs Help",
      "url": "https://help.elevenlabs.io/hc/en-us/articles/25875837731217-Can-I-pause-my-subscription",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How can I request a refund? - ElevenLabs Docs",
      "url": "https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-can-i-request-a-refund",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How can I delete my account? - ElevenLabs Help",
      "url": "https://help.elevenlabs.io/hc/en-us/articles/13313906314641-How-can-I-delete-my-account",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "ElevenLabs Terms of Service (non-EEA)",
      "url": "https://elevenlabs.io/terms-of-use",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Cancel a subscription from Apple - Apple Support",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Cancel a subscription on Google Play - Google Play Help",
      "url": "https://support.google.com/googleplay/answer/7018481",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/elevenlabs",
    "json": "https://canicancelit.com/cancel/elevenlabs.json",
    "markdown": "https://canicancelit.com/cancel/elevenlabs.md"
  }
}