{
  "slug": "elastic-cloud",
  "name": "Elastic Cloud",
  "domain": "elastic.co",
  "category": "monitoring",
  "categoryName": "Monitoring",
  "description": "Hosted Elastic Cloud (Elasticsearch Service) for search, observability and security on AWS, Azure and Google Cloud. This guide covers hosted Elastic Cloud, not self-managed licenses.",
  "directAnswer": "Stop Elastic Cloud charges from the Elastic Cloud Console by deleting every hosted deployment (Actions, then Delete deployment) and every Serverless project (Actions, then Delete project). It takes a few minutes, and billing for that resource stops immediately, rounded to the nearest hour. Monthly subscriptions have no cancellation fee; charges are non-refundable, and usage before deletion still appears on the next bill.",
  "price": "Usage-based",
  "priceMonthlyUsd": null,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [],
      "priceNote": "Usage-based. Elastic advertises Standard as low as $99 per month for a sample 120 GB / 2-zone production config. Actual charges are metered hourly by instance size, cloud, region, data transfer and snapshot storage.",
      "sourceUrl": "https://www.elastic.co/pricing/cloud-hosted"
    },
    {
      "id": "gold",
      "name": "Gold",
      "billingOptions": [],
      "priceNote": "Usage-based. Advertised as low as $114 per month for the same sample config, plus business-hours support.",
      "sourceUrl": "https://www.elastic.co/pricing/cloud-hosted"
    },
    {
      "id": "platinum",
      "name": "Platinum",
      "billingOptions": [],
      "priceNote": "Usage-based. Advertised as low as $131 per month for the same sample config, with 24/7 support and a 99.95% uptime SLA.",
      "sourceUrl": "https://www.elastic.co/pricing/cloud-hosted"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Usage-based. Advertised as low as $184 per month for the same sample config. New prepaid-consumption accounts start on Enterprise. Custom annual contracts are invoiced.",
      "sourceUrl": "https://www.elastic.co/pricing/cloud-hosted"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.6,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://cloud.elastic.co",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Sign in to the Elastic Cloud Console",
        "body": "Open cloud.elastic.co. Organization owners manage billing from the Billing section."
      },
      {
        "title": "Delete every hosted deployment",
        "body": "On the deployment overview page, select Actions, then Delete deployment, and confirm. Billing stops immediately, rounded to the nearest hour."
      },
      {
        "title": "Delete every Serverless project",
        "body": "Open Serverless Projects, select Actions, then Delete project, and confirm. Unlink the project from any cross-project search origin first."
      },
      {
        "title": "Expect the final monthly bill",
        "body": "Monthly subscriptions have no cancellation fee. Usage that month still appears on the month-end invoice. The account can stay open with no charges."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Change subscription level from Billing",
        "body": "From the navigation menu select Billing, then Update subscription, choose a level and save. Upgrades are immediate. A downgrade is immediate unless you self-serve upgraded in the past 30 days. Annual changes go through a sales representative."
      },
      {
        "title": "Marketplace and prepaid contracts",
        "body": "On AWS Marketplace, delete your deployments to unsubscribe. Cancelling the GCP Marketplace order puts deployments into maintenance mode and schedules termination in five days. An expired prepaid contract becomes a monthly invoiced account and does not delete deployments."
      },
      {
        "title": "Ask support to remove the account",
        "body": "Deleting deployments does not close the organization. Use the Elastic Cloud Support form to request account removal."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "This guide is for hosted Elastic Cloud and Serverless projects, not a self-managed Elastic Stack license.",
      "warning": "Deleting a deployment erases all data on disk, including snapshots. Usage before deletion still appears on the next bill."
    },
    "team": {
      "note": "Marketplace and prepaid customers still stop hosted charges by deleting deployments in the Elastic Cloud Console."
    }
  },
  "refundInfo": "Elastic states charges are non-refundable. Deleting a deployment stops charges for that deployment immediately. Special refund requests go through the Elastic Cloud Support form as a Billing issue, or ar@elastic.co.",
  "pauseInfo": "No pause option is documented. Stopping request routing on a hosted deployment does not change billing. Unused active deployments still incur costs.",
  "downgradeInfo": "Change level from Billing, then Update subscription. A move to a lower level is immediate if you have not self-serve upgraded in the past 30 days; otherwise it waits 30 days and you keep paying the current rate. Remove higher-tier features first. After every deployment and project is deleted, the account stays open with no charges.",
  "dataRetentionInfo": "Deleting a hosted deployment erases data on disk, including snapshots. Snapshots are kept only a very limited time after deletion and restore is not guaranteed. Deleting a Serverless project also destroys its data. Account removal is a separate support request.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None on monthly"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "Immediate on delete (hourly)"
    },
    {
      "k": "Free plan after",
      "v": "Idle account, no hosted free tier"
    }
  ],
  "faq": [
    {
      "question": "How do I stop Elastic Cloud charges?",
      "answer": "Delete every hosted deployment and Serverless project. Elastic still bills unused running resources. The account can stay open with no charges."
    },
    {
      "question": "When does billing stop after I delete a deployment?",
      "answer": "Immediately, rounded up to the nearest hour. Usage before deletion still appears on the next monthly bill."
    },
    {
      "question": "Is there a cancellation fee?",
      "answer": "Not for monthly subscriptions. Elastic documents no cancellation or termination fees on monthly plans."
    },
    {
      "question": "Can I get a refund?",
      "answer": "Charges are non-refundable. Elastic will consider special cases if you open a Billing issue support case."
    },
    {
      "question": "Does deleting a deployment delete my data?",
      "answer": "Yes. Hosted deletion erases data on disk, including snapshots. Serverless project deletion also destroys its data."
    },
    {
      "question": "How do I delete the Elastic Cloud account itself?",
      "answer": "Contact Elastic Cloud support. Deleting deployments does not remove the organization."
    }
  ],
  "officialSources": [
    {
      "title": "Billing FAQ | Elastic Docs",
      "url": "https://www.elastic.co/docs/deploy-manage/cloud-organization/billing/billing-faq",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Manage your subscription | Elastic Docs",
      "url": "https://www.elastic.co/docs/deploy-manage/cloud-organization/billing/manage-subscription",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Delete an orchestrated deployment | Elastic Docs",
      "url": "https://www.elastic.co/docs/deploy-manage/uninstall/delete-a-cloud-deployment",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Billing | Elastic Docs",
      "url": "https://www.elastic.co/docs/deploy-manage/cloud-organization/billing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Elastic Cloud Hosted pricing",
      "url": "https://www.elastic.co/pricing/cloud-hosted",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Elastic pricing FAQ",
      "url": "https://www.elastic.co/pricing/faq",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Elastic Cloud from AWS Marketplace | Elastic Docs",
      "url": "https://www.elastic.co/docs/deploy-manage/deploy/elastic-cloud/aws-marketplace",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Elastic Cloud from Google Cloud Platform Marketplace | Elastic Docs",
      "url": "https://www.elastic.co/docs/deploy-manage/deploy/elastic-cloud/google-cloud-platform-marketplace",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "General Privacy Statement | Elastic",
      "url": "https://www.elastic.co/legal/privacy-statement",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/elastic-cloud",
    "json": "https://canicancelit.com/cancel/elastic-cloud.json",
    "markdown": "https://canicancelit.com/cancel/elastic-cloud.md"
  }
}