{
  "slug": "dxo-photolab",
  "name": "DxO PhotoLab",
  "domain": "dxo.com",
  "category": "design-ui",
  "categoryName": "Design & UI",
  "description": "RAW photo editing software for Mac and Windows, sold as a one-time lifetime licence - DxO does not sell subscriptions, so there is nothing that renews or needs cancelling.",
  "directAnswer": "DxO PhotoLab is a one-time lifetime licence, not a subscription, so there is nothing to cancel and no recurring payment to stop. The 30-day free trial simply stops working when it ends, with no automatic payment. DxO offers a refund within 14 calendar days of purchase if the activation code has not been used.",
  "price": "$239.99 one-time",
  "priceMonthlyUsd": null,
  "planName": "DxO PhotoLab 9 Elite (lifetime licence)",
  "subscriptionPlans": [
    {
      "id": "dxo-photolab-9-elite-lifetime-licence",
      "name": "DxO PhotoLab 9 Elite (lifetime licence)",
      "billingOptions": [],
      "priceNote": "$239.99 one-time (new licence); upgrade from $119.99 for owners of PhotoLab 7 or 8. Live fetch from an EU location showed the same numerals in EUR (239.99 / from 119.99).",
      "sourceUrl": "https://shop.dxo.com/en/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.2,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://support.dxo.com/hc/en-us/articles/4496750607633-What-is-your-refund-policy-for-DxO-software",
  "cancellationTime": "~1 minute",
  "cancellationTimeSeconds": 60,
  "steps": {
    "web": [
      {
        "title": "Check what you own: a lifetime licence, not a subscription",
        "body": "DxO PhotoLab is a one-time purchase. DxO states it has no plans to offer subscriptions and 'will continue to offer lifetime licenses which allow you to use the version you own as is without being automatically charged to upgrade'. There is no recurring payment to stop."
      },
      {
        "title": "On the free trial? Just let it end, or uninstall",
        "body": "DxO's trial terms: 'The trial lasts 30 days from activation', 'There is no automatic subscription or payment - when the trial ends, the software simply stops working. If you wish to stop earlier, no cancellation is needed; just uninstall the software from your computer.'"
      },
      {
        "title": "Bought it and changed your mind? Use the 14-day refund window",
        "body": "DxO's refund policy: 'You may return your software product within 14 calendar days from the time of your online purchase, on the condition that you have not used the activation code that you received upon purchase.' Notify DxO by email or regular postal mail with a clear statement of your decision and the information needed to identify your order."
      },
      {
        "title": "Skip future upgrade offers if you want",
        "body": "New major versions (with upgrade pricing from $119.99) are optional, separate purchases. Nothing is charged automatically if you ignore them - your current version keeps working under its lifetime licence."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "DxO PhotoLab is bought once on shop.dxo.com and licensed forever - these steps cover the trial and the refund window, because no subscription exists.",
      "warning": "Deleting your DxO customer account is permanent and destroys your licence rights: you can no longer activate the software, request a refund, or buy upgrades at preferential rates."
    }
  },
  "refundInfo": "DxO offers a refund within 14 calendar days of the online purchase, on the condition that the activation code has not been used. You must notify DxO of the retraction by email or regular postal mail with a clear statement and your order details; full terms are in the Return and refund policy section of DxO's General Conditions.",
  "pauseInfo": "Not applicable - there is no subscription to pause. The 30-day trial 'cannot be paused, extended, or restarted'.",
  "downgradeInfo": "Nothing downgrades because nothing renews. A lifetime licence lets you 'use the purchased version for as long as you want' provided your machine keeps meeting the version's system requirements; it includes free updates and bug fixes but not the upgrade to the next major release, which is an optional paid purchase.",
  "dataRetentionInfo": "Your photos never pass through a DxO subscription, and licences do not expire. Deleting your DxO customer account is a separate support request and is irreversible: DxO warns that you 'lose all your rights to your licenses', cannot activate the software again, cannot request a refund, and lose preferential upgrade pricing.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None - nothing to cancel"
    },
    {
      "k": "Refund window",
      "v": "14 days, activation code unused"
    },
    {
      "k": "Effective",
      "v": "Not applicable - nothing renews"
    },
    {
      "k": "Free plan after",
      "v": "No, 30-day trial only"
    }
  ],
  "faq": [
    {
      "question": "Is DxO PhotoLab a subscription?",
      "answer": "No. It is sold as a lifetime licence - one payment, no recurring charges. DxO states it currently has no plans to offer subscriptions."
    },
    {
      "question": "So what do I need to cancel?",
      "answer": "Nothing. No payment renews automatically - not after the trial, and not after a purchase. Upgrades to new major versions are optional separate purchases."
    },
    {
      "question": "Can I get a refund?",
      "answer": "Yes, within 14 calendar days of the online purchase, provided the activation code has not been used. Request it by email or postal mail with a clear statement and your order details."
    },
    {
      "question": "Does my licence ever expire?",
      "answer": "No. You can use the purchased version for as long as your machine meets its system requirements. It includes free updates and bug fixes, but not the next major release; DxO notes support and activations for old versions may eventually be discontinued."
    },
    {
      "question": "What happens when the free trial ends?",
      "answer": "The software simply stops working after 30 days. There is no automatic subscription or payment, so no cancellation is needed - uninstall it if you want to stop earlier."
    },
    {
      "question": "Does deleting my DxO account cancel anything?",
      "answer": "There is no subscription to cancel, and deleting the account is worse than doing nothing: it permanently removes your rights to your licences, future activations and preferential upgrade pricing."
    }
  ],
  "officialSources": [
    {
      "title": "Welcome to the DxO shop",
      "url": "https://shop.dxo.com/en/",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Are you planning on only offering subscriptions in the future? - DxO Help center",
      "url": "https://support.dxo.com/hc/en-us/articles/4496881605649-Are-you-planning-on-only-offering-subscriptions-in-the-future",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "What is a Lifetime License? - DxO Help center",
      "url": "https://support.dxo.com/hc/en-us/articles/4496928074385-What-is-a-Lifetime-License",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "What is your refund policy for DxO software? - DxO Help center",
      "url": "https://support.dxo.com/hc/en-us/articles/4496750607633-What-is-your-refund-policy-for-DxO-software",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "DxO PhotoLab Trial: Terms & Next Steps - DxO Help center",
      "url": "https://support.dxo.com/hc/en-us/articles/5860798621085-DxO-PhotoLab-Trial-Terms-Next-Steps",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "How do I delete my customer account? - DxO Help center",
      "url": "https://support.dxo.com/hc/en-us/articles/4493695008657-How-do-I-delete-my-customer-account",
      "lastCheckedAt": "2026-08-06"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-06",
  "nextReviewAt": "2026-10-05",
  "urls": {
    "guide": "https://canicancelit.com/cancel/dxo-photolab",
    "json": "https://canicancelit.com/cancel/dxo-photolab.json",
    "markdown": "https://canicancelit.com/cancel/dxo-photolab.md"
  }
}