{
  "slug": "dropbox",
  "name": "Dropbox",
  "domain": "dropbox.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Cloud storage, file synchronization, sharing, and collaboration service for individuals, families, and teams.",
  "directAnswer": "Cancel Dropbox on dropbox.com: select your avatar, choose Manage account, then Cancel plan and confirm. It takes about 2 minutes, the paid plan stays active through the current billing period, then the account becomes Dropbox Basic. Most payments are non-refundable, though customers in the EU, UK or Turkey can request a refund within 14 days of purchase on eligible plans.",
  "price": "$11.99 / month",
  "priceMonthlyUsd": 11.99,
  "planName": "Plus",
  "subscriptionPlans": [
    {
      "id": "plus",
      "name": "Plus",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 11.99
        },
        {
          "cycle": "year",
          "priceUsd": 119.88
        }
      ],
      "priceNote": "$11.99 monthly, or $9.99 per month billed annually",
      "sourceUrl": "https://www.dropbox.com/plans?fallback=true"
    },
    {
      "id": "family",
      "name": "Family",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 19.99
        },
        {
          "cycle": "year",
          "priceUsd": 203.88
        }
      ],
      "priceNote": "$19.99 monthly, or $16.99 per month billed annually",
      "sourceUrl": "https://www.dropbox.com/en_GB/buy"
    },
    {
      "id": "professional",
      "name": "Professional",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 19.99
        },
        {
          "cycle": "year",
          "priceUsd": 198.96
        }
      ],
      "priceNote": "$19.99 monthly, or $16.58 per month billed annually",
      "sourceUrl": "https://www.dropbox.com/en_GB/buy"
    },
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 18
        },
        {
          "cycle": "year",
          "priceUsd": 180
        }
      ],
      "priceNote": "Per user: $18 monthly, or $15 per month billed annually",
      "sourceUrl": "https://www.dropbox.com/plans?fallback=true"
    },
    {
      "id": "advanced",
      "name": "Advanced",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 30
        },
        {
          "cycle": "year",
          "priceUsd": 288
        }
      ],
      "priceNote": "Per user: $30 monthly, or $24 per month billed annually",
      "sourceUrl": "https://www.dropbox.com/plans?fallback=true"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Contact sales",
      "sourceUrl": "https://www.dropbox.com/plans?fallback=true"
    },
    {
      "id": "existing-business-plans",
      "name": "Essentials, Business, or Business Plus (existing accounts)",
      "billingOptions": [],
      "priceNote": "Account-specific existing plan; no single current public USD list price",
      "sourceUrl": "https://help.dropbox.com/plans/what-dropbox-plan-do-i-have"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2,
  "billingMethods": [
    "web",
    "ios",
    "android",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Sign in on Dropbox.com",
        "body": "Select your avatar, then choose Manage account."
      },
      {
        "title": "Select Cancel plan",
        "body": "Choose a cancellation reason and continue through the prompts."
      },
      {
        "title": "Confirm the cancellation",
        "body": "The paid plan stays active through the current billing period, then the account becomes Dropbox Basic."
      }
    ],
    "ios": [
      {
        "title": "Open Apple Account settings",
        "body": "Open Settings on the iPhone or iPad and tap your name."
      },
      {
        "title": "Open Subscriptions",
        "body": "Tap Subscriptions and select Dropbox."
      },
      {
        "title": "Cancel the subscription",
        "body": "Tap Cancel Subscription and confirm. Dropbox Family mobile purchases are handled only through Apple."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Use the Google account that bought the Dropbox subscription."
      },
      {
        "title": "Select Dropbox",
        "body": "Open the subscription details and tap Cancel subscription."
      },
      {
        "title": "Complete the prompts",
        "body": "Follow Google Play's instructions to confirm. Dropbox Family is not sold through Google Play."
      }
    ],
    "team": [
      {
        "title": "Open the Admin console",
        "body": "An eligible admin signs in to Dropbox, opens Admin console, and selects Billing."
      },
      {
        "title": "Select Cancel plan",
        "body": "Complete the reason and acknowledgment flow to schedule cancellation."
      },
      {
        "title": "Use support for manual invoices",
        "body": "If the team pays by manual invoice, contact Dropbox Support or the account manager instead."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Family plans can be cancelled only by the Family manager.",
      "warning": "If the account will exceed the 2 GB Basic limit, download or move important files before the downgrade."
    },
    "ios": {
      "note": "Use Apple for Dropbox subscriptions bought in the iOS app."
    },
    "android": {
      "note": "Use Google Play for supported individual subscriptions bought on Android."
    },
    "team": {
      "note": "Paid teams enter a locked state at the end of the term instead of becoming individual Basic accounts immediately."
    }
  },
  "refundInfo": "Most Dropbox subscription and team-license payments are non-refundable. Customers in the EU, UK, or Turkey can request a refund when they cancel Plus, Family, Professional, or Essentials within 14 days of purchase. Store purchases follow the store's refund process.",
  "pauseInfo": "Dropbox does not document a pause option for Dropbox storage subscriptions. Dropbox Sign has a separate hold feature and is outside this guide.",
  "downgradeInfo": "Individual and Family subscriptions become free Basic accounts at the end of the paid period. Basic includes 2 GB. An over-quota account can lose sync, upload, sharing, moving, and preview capability, and Dropbox may remove owned files from accounts that remain over quota. Paid team plans enter locked state.",
  "dataRetentionInfo": "Cancellation does not delete the Dropbox account. Account deletion is separate and permanent. Deleted-file recovery is normally 30 days on Basic, Plus, and Family, 180 days on Professional, Standard, Essentials, and Dropbox team plans, and 365 days on Advanced and Enterprise. Dropbox says deletion of stored files begins after 30 days following account deletion.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "Usually none; eligible regions 14 days"
    },
    {
      "k": "Effective",
      "v": "End of billing period"
    },
    {
      "k": "Free plan after",
      "v": "Yes, Basic for personal plans"
    }
  ],
  "faq": [
    {
      "question": "Does cancelling Dropbox take effect immediately?",
      "answer": "No. The paid plan remains active through the current billing period, then an individual or Family account becomes Dropbox Basic."
    },
    {
      "question": "Who can cancel Dropbox Family?",
      "answer": "Only the Family manager can cancel the shared plan. A member can leave the family but cannot cancel its subscription."
    },
    {
      "question": "Can a Dropbox team admin cancel online?",
      "answer": "Yes, an eligible admin can cancel from Admin console and Billing. Manual-invoice customers must contact Dropbox Support or their account manager."
    },
    {
      "question": "Can I get a Dropbox refund?",
      "answer": "Most payments are non-refundable. Dropbox documents a 14-day purchase window for eligible Plus, Family, Professional, or Essentials customers in the EU, UK, or Turkey."
    },
    {
      "question": "Will Dropbox delete my files when I cancel?",
      "answer": "Cancellation itself does not delete the account, but a downgrade can leave it over the 2 GB Basic limit. Dropbox limits an over-quota account and may remove owned files when it stays over quota."
    },
    {
      "question": "Can I pause Dropbox instead of cancelling?",
      "answer": "Dropbox does not document a pause option for its storage subscriptions."
    }
  ],
  "officialSources": [
    {
      "title": "Dropbox plans",
      "url": "https://www.dropbox.com/plans?fallback=true",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Buy Dropbox",
      "url": "https://www.dropbox.com/en_GB/buy",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "What Dropbox plan do I have?",
      "url": "https://help.dropbox.com/plans/what-dropbox-plan-do-i-have",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel or downgrade an individual Dropbox plan",
      "url": "https://help.dropbox.com/plans/downgrade-dropbox-individual-plans",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel a Dropbox Family plan",
      "url": "https://help.dropbox.com/plans/cancel-family-plan?fallback=true",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel a Dropbox team subscription",
      "url": "https://help.dropbox.com/plans/cancel-team-subscription",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Dropbox refunds",
      "url": "https://help.dropbox.com/plans/refund?fallback=true",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Delete a Dropbox account",
      "url": "https://help.dropbox.com/account-access/delete-account?fallback=true",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Dropbox data retention policy",
      "url": "https://help.dropbox.com/account-settings/data-retention-policy?fallback=true",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Dropbox Family mobile purchase",
      "url": "https://help.dropbox.com/plans/dropbox-family-mobile-purchase",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel an Apple subscription",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel a Google Play subscription",
      "url": "https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=EN",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/dropbox",
    "json": "https://canicancelit.com/cancel/dropbox.json",
    "markdown": "https://canicancelit.com/cancel/dropbox.md"
  }
}