# How to cancel Datadog

Cancel Datadog from Plan & Usage, then the Plan tab, signed in as an Admin, by downgrading to the Free plan. It takes about two minutes. The public docs do not say when paid usage stops after that downgrade, beyond Datadog's monthly billing cycle. Refunds are not a general self-serve option.

Cloud monitoring and observability platform for infrastructure, applications, logs, traces and security.

- Category: Monitoring
- Entry plan: Pro at From $15 / host / month
- Billed via: web, invoice
- Difficulty: Medium (4.7 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://app.datadoghq.com/account/billing
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/datadog

## Cancel in a web browser

> The Plan tab is the documented self-serve starting point. Exact downgrade button labels are not published, so follow the prompts shown there.

1. **Sign in as an Admin** Only the Datadog Admin Role, or a role with billing_edit, can change the plan. Billing pages are hidden from other roles.
2. **Open Plan & Usage, then Plan** From the Account menu at the bottom left, open Plan & Usage and select the Plan tab. Datadog also links this page as the Plan billing page.
3. **Downgrade to the Free plan** Upgrade or downgrade from that Plan tab. To stop paid billing, move the account to Free. Exact button labels are not published. After the downgrade you can use Remove Card if you also want the card off file.
4. **Note the monthly billing cycle** The public docs do not say when billed usage stops after a downgrade. The cycle begins the first of the month UTC, and payment is collected near the 10th business day.

## Cancel a team plan

> Invoice and committed Order customers should use their Customer Success Manager or a Support disablement request, not only the Plan tab.

1. **Keep an Admin on the change** Standard and Read Only users cannot manage billing. Adding or removing paid features that are not part of standard plans goes through your account representative or success@datadoghq.com.
2. **Contract customers give notice or request disablement** To stop auto-renewal, ask your Customer Success Manager at least 15 days before the Order Term ends, or change the plan inside the Services. To stop further spend, submit a Support request to disable the account and name the disablement date.
3. **Disabling the organization is a support request** To disable the Datadog organization itself, contact Datadog support. That is separate from downgrading to Free.

## Refunds, pausing, downgrades and your data

- **Refunds:** Self-serve billing docs do not offer a general refund window. The Master Subscription Agreement refunds a pro rata share of unused prepaid amounts only if the customer terminates for the availability commitment or for cause, or Datadog terminates an infringing service. Otherwise committed fees for the full Order term remain payable.
- **Pausing:** No subscription pause or billing-hold option is documented on the current Plan & Usage, credit-card, billing or Master Subscription Agreement pages.
- **Downgrading:** Administrators upgrade or downgrade from the Plan tab. Downgrading to Free is the documented way to stop card billing before removing the card. Free keeps up to 5 hosts and 1-day metric retention. When that downgrade stops billed usage is not published beyond the monthly cycle.
- **Account data:** Paid infrastructure metrics keep tags and values for 15 months. Free keeps 1 day. Log retention follows the customer's plan. After an Order ends, a designated user may download Customer Data for up to 30 days if all amounts are paid. Earlier deletion is an organization deletion request to support@datadoghq.com. Disabling the organization is done through Datadog support.

## At a glance

- Cancellation fee: None documented
- Refund window: Not general self-serve
- Effective: Not published beyond monthly cycle
- Free plan after: Yes, Free

## FAQ

**Who can cancel or downgrade Datadog?**

A Datadog Admin, or a custom role with billing_edit. Billing pages are not available to Standard or Read Only users.

**Does downgrading to Free stop charges immediately?**

The public docs do not say. Datadog bills on a monthly cycle that starts the first of the month UTC and collects payment near the 10th business day.

**Can I get a Datadog refund?**

Not as a general self-serve policy. The subscription agreement only refunds unused prepaid amounts in listed termination cases. Otherwise committed fees stay payable.

**How do contract customers stop Datadog?**

Ask the Customer Success Manager at least 15 days before the Order Term ends, change the plan inside the Services, or submit a Support request to disable the account on a named date.

**Does Datadog keep a free plan after I cancel?**

Yes. Downgrading to Free leaves the organization on the $0 plan: up to 5 hosts and 1-day metric retention. Fully disabling the organization requires Datadog support.

**Can I pause Datadog instead of cancelling?**

No pause option is documented.

## Official sources

- [Plan & Usage - Datadog Docs](https://docs.datadoghq.com/account_management/plan_and_usage/) (checked 2026-08-17)
- [Credit Card Billing - Datadog Docs](https://docs.datadoghq.com/account_management/billing/credit_card/) (checked 2026-08-17)
- [Billing - Datadog Docs](https://docs.datadoghq.com/account_management/billing/) (checked 2026-08-17)
- [Account Management - Datadog Docs](https://docs.datadoghq.com/account_management/) (checked 2026-08-17)
- [Datadog Infrastructure pricing](https://www.datadoghq.com/pricing/?product=infrastructure-monitoring#products) (checked 2026-08-17)
- [Datadog pricing](https://www.datadoghq.com/pricing/) (checked 2026-08-17)
- [Master Subscription Agreement - Datadog](https://www.datadoghq.com/legal/msa/) (checked 2026-08-17)
- [Data Retention Periods - Datadog Docs](https://docs.datadoghq.com/data_security/data_retention_periods/) (checked 2026-08-17)
- [Access Control - Datadog Docs](https://docs.datadoghq.com/account_management/rbac/) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/datadog.json