# How to cancel Databox

A Databox Admin cancels from Settings, then Billing: scroll to the bottom, choose Cancel Subscription and confirm. It takes about 2 minutes and data sync continues until the subscription ends. Payments are non-refundable, with no partial refund for unused time, and closing the account starts a 30-day data-retention period.

Business analytics and dashboard platform that combines metrics, reports, benchmarks and performance monitoring.

- Category: Analytics
- Entry plan: Analyst at $64 / month equivalent, billed annually
- Billed via: web
- Difficulty: Easy (2.3 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://help.databox.com/cancel-your-subscription
- Manually verified on 14 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/databox

## Cancel in a web browser

> Data sync continues until the subscription ends.

1. **Sign in as Admin** Open Databox with an Admin account.
2. **Open Billing** Go to Settings, choose Billing and scroll to the bottom of the page.
3. **Choose Cancel Subscription** Select Cancel Subscription and follow the confirmation prompts.
4. **Check the service end date** Verify the date on which data sync will stop and save the cancellation confirmation.

> **Warning:** Subscription cancellation and full account closure are separate events.

## Cancel a team plan

> An Admin must complete the cancellation.

1. **Use a Databox Admin** Only an Admin should manage the team subscription from Billing.
2. **Export important dashboards** Export or document any reports the team needs before account closure and the 30-day retention deadline.

## Refunds, pausing, downgrades and your data

- **Refunds:** Databox's Terms state that payments are non-refundable and that there are no refunds or credits for partial periods or unused time.
- **Pausing:** Databox does not document a voluntary subscription pause. After cancellation, data syncing stops when the subscription ends, but existing synced data remains accessible while the account stays active.
- **Downgrading:** Databox publishes a Free plan, but the cancellation article does not state that a paid account automatically moves to it. The subscription can be reactivated from Billing while the account remains available.
- **Account data:** After the subscription ends, existing synced data remains accessible while the account is active. If the account is closed, Databox retains its data for 30 days and then deletes it.

## At a glance

- Cancellation fee: None documented
- Refund window: No refunds
- Effective: End of subscription
- Closed-account data: Deleted after 30 days

## FAQ

**Who can cancel Databox?**

A Databox Admin can cancel from Settings, then Billing.

**When does Databox stop syncing data?**

The current cancellation article says syncing continues until the subscription ends.

**Does Databox refund unused time?**

No. The Terms exclude refunds or credits for partial periods and unused time.

**What happens to Databox data after cancellation?**

Synced data remains accessible while the account stays active. Full account closure starts a 30-day retention period before deletion.

## Official sources

- [Databox pricing](https://databox.com/pricing) (checked 2026-08-14)
- [Cancel your Databox subscription](https://help.databox.com/cancel-your-subscription) (checked 2026-08-14)
- [Databox Terms of Service](https://databox.com/terms-of-service) (checked 2026-08-14)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/databox.json