{
  "slug": "databox",
  "name": "Databox",
  "domain": "databox.com",
  "category": "analytics",
  "categoryName": "Analytics",
  "description": "Business analytics and dashboard platform that combines metrics, reports, benchmarks and performance monitoring.",
  "directAnswer": "A Databox Admin cancels from Settings, then Billing: scroll to the bottom, choose Cancel Subscription and confirm. It takes about 2 minutes and data sync continues until the subscription ends. Payments are non-refundable, with no partial refund for unused time, and closing the account starts a 30-day data-retention period.",
  "price": "$64 / month equivalent, billed annually",
  "priceMonthlyUsd": 64,
  "planName": "Analyst",
  "subscriptionPlans": [
    {
      "id": "analyst",
      "name": "Analyst",
      "billingOptions": [],
      "priceNote": "$64 per month equivalent, billed annually; the official page does not publish the annual total in the reviewed view",
      "sourceUrl": "https://databox.com/pricing"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [],
      "priceNote": "$159 per month equivalent, billed annually; the official page does not publish the annual total in the reviewed view",
      "sourceUrl": "https://databox.com/pricing"
    },
    {
      "id": "growth",
      "name": "Growth",
      "billingOptions": [],
      "priceNote": "$399 per month equivalent, billed annually; the official page does not publish the annual total in the reviewed view",
      "sourceUrl": "https://databox.com/pricing"
    },
    {
      "id": "custom",
      "name": "Custom",
      "billingOptions": [],
      "priceNote": "Tailored pricing",
      "sourceUrl": "https://databox.com/pricing"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.3,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.databox.com/cancel-your-subscription",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Sign in as Admin",
        "body": "Open Databox with an Admin account."
      },
      {
        "title": "Open Billing",
        "body": "Go to Settings, choose Billing and scroll to the bottom of the page."
      },
      {
        "title": "Choose Cancel Subscription",
        "body": "Select Cancel Subscription and follow the confirmation prompts."
      },
      {
        "title": "Check the service end date",
        "body": "Verify the date on which data sync will stop and save the cancellation confirmation."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use a Databox Admin",
        "body": "Only an Admin should manage the team subscription from Billing."
      },
      {
        "title": "Export important dashboards",
        "body": "Export or document any reports the team needs before account closure and the 30-day retention deadline."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Data sync continues until the subscription ends.",
      "warning": "Subscription cancellation and full account closure are separate events."
    },
    "team": {
      "note": "An Admin must complete the cancellation."
    }
  },
  "refundInfo": "Databox's Terms state that payments are non-refundable and that there are no refunds or credits for partial periods or unused time.",
  "pauseInfo": "Databox does not document a voluntary subscription pause. After cancellation, data syncing stops when the subscription ends, but existing synced data remains accessible while the account stays active.",
  "downgradeInfo": "Databox publishes a Free plan, but the cancellation article does not state that a paid account automatically moves to it. The subscription can be reactivated from Billing while the account remains available.",
  "dataRetentionInfo": "After the subscription ends, existing synced data remains accessible while the account is active. If the account is closed, Databox retains its data for 30 days and then deletes it.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "No refunds"
    },
    {
      "k": "Effective",
      "v": "End of subscription"
    },
    {
      "k": "Closed-account data",
      "v": "Deleted after 30 days"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel Databox?",
      "answer": "A Databox Admin can cancel from Settings, then Billing."
    },
    {
      "question": "When does Databox stop syncing data?",
      "answer": "The current cancellation article says syncing continues until the subscription ends."
    },
    {
      "question": "Does Databox refund unused time?",
      "answer": "No. The Terms exclude refunds or credits for partial periods and unused time."
    },
    {
      "question": "What happens to Databox data after cancellation?",
      "answer": "Synced data remains accessible while the account stays active. Full account closure starts a 30-day retention period before deletion."
    }
  ],
  "officialSources": [
    {
      "title": "Databox pricing",
      "url": "https://databox.com/pricing",
      "lastCheckedAt": "2026-08-14"
    },
    {
      "title": "Cancel your Databox subscription",
      "url": "https://help.databox.com/cancel-your-subscription",
      "lastCheckedAt": "2026-08-14"
    },
    {
      "title": "Databox Terms of Service",
      "url": "https://databox.com/terms-of-service",
      "lastCheckedAt": "2026-08-14"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-14",
  "nextReviewAt": "2026-10-13",
  "urls": {
    "guide": "https://canicancelit.com/cancel/databox",
    "json": "https://canicancelit.com/cancel/databox.json",
    "markdown": "https://canicancelit.com/cancel/databox.md"
  }
}