# How to cancel Customer.io

Cancel Essentials from Plans & Billing using the cancellation option at the bottom; Premium and Enterprise customers contact their Customer Success Manager. Allow about 2 minutes and give 30 days' prior notice. Access and messaging stop immediately at cancellation, fees remain due for the current term, and paid fees are non-refundable.

Customer messaging and automation platform for email and other channels, with usage-based Essentials and annual Premium and Enterprise plans.

- Category: SEO & marketing
- Entry plan: Essentials at $100 / month
- Billed via: web, invoice
- Difficulty: Medium (5.5 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://fly.customer.io/settings/billing/your-plan
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/customer-io

## Cancel in a web browser

1. **Open Plans & Billing** Sign in to Customer.io and open the account's Plans & Billing page. You must be an Account Admin or a Member with the account-level Access billing & account info permission.
2. **Choose the cancellation option** For an Essentials or Startup plan, find the option to cancel the account at the bottom of Plans & Billing and follow the confirmation shown there.
3. **Export anything you need** Cancellation immediately stops messages and removes user access, so save required information before confirming.

> **Warning:** Messages stop and user access ends immediately when the account is cancelled. Export required information first.

## Cancel a team plan

> Premium and Enterprise plans are annual and cancel through the assigned Customer Success Manager.

1. **Contact your Customer Success Manager** Premium and Enterprise customers must contact their Customer Success Manager to cancel. The Terms require 30 days' prior written notice to prevent renewal.

## Refunds, pausing, downgrades and your data

- **Refunds:** All fees paid are non-refundable unless required by law. Customers remain liable for all fees for the rest of the current subscription term after termination.
- **Pausing:** No subscription pause option is documented in the official cancellation, pricing, or Terms pages.
- **Downgrading:** No post-cancellation free plan is documented. The pricing page lists Essentials as the lowest current paid plan; Premium and Enterprise customers should discuss plan changes with their Customer Success Manager.
- **Account data:** Messages stop and user access is removed immediately on cancellation. Account data is scheduled for deletion after 60 days and is unrecoverable once deleted. The billing team can restore an account within that 60-day window.

## At a glance

- Cancellation fee: Remaining term fees stay due
- Refund window: None
- Effective: Access ends immediately
- Free plan after: No

## FAQ

**Where do I cancel Customer.io Essentials?**

Open the account's Plans & Billing page and use the cancellation option at the bottom. You need billing access at the account level.

**How do Premium and Enterprise customers cancel?**

Contact the assigned Customer Success Manager and provide notice at least 30 days before renewal.

**When does Customer.io access end?**

Customer.io says messages stop sending and user access is removed immediately once the account is cancelled.

**Can I get a Customer.io refund?**

Paid fees are non-refundable unless required by law, and fees for the remainder of the current subscription term remain due.

**What happens to my Customer.io data?**

The account is scheduled for deletion after 60 days. Within that window the billing team can restore it; after deletion it is unrecoverable.

**Can I pause Customer.io instead?**

No subscription pause option is documented in the official cancellation, pricing, or Terms pages.

## Official sources

- [Customer.io pricing](https://customer.io/pricing) (checked 2026-08-13)
- [Canceling your account](https://docs.customer.io/accounts/billing/canceling/) (checked 2026-08-13)
- [Customer.io Terms of Service](https://customer.io/legal/terms-of-service) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/customer-io.json