# How to cancel Crisp

Cancel Crisp from Settings > Billing > Plans & Subscriptions by changing the workspace to Free and confirming the downgrade. It takes about 2 minutes; future renewals stop, but Crisp does not document the exact end of paid access. Monthly and annual fees are non-refundable.

Customer support platform with live chat, a shared inbox, email, knowledge base, automation and AI tools.

- Category: Productivity
- Entry plan: Mini at $45 / workspace / month
- Billed via: web
- Difficulty: Easy (1.7 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/crisp

## Cancel in a web browser

> Crisp bills each workspace separately. Downgrading one workspace does not change another.

1. **Open Plans & Subscriptions** Open the correct workspace, then go to Settings > Billing > Plans & Subscriptions.
2. **Change to Free** Click Change Plan, select the Free plan and confirm the downgrade.
3. **Confirm renewal is stopped** Return to Plans & Subscriptions and confirm the active plan is Free and no paid renewal remains scheduled.

> **Warning:** After cancelling, confirm that the workspace shows Free and no paid renewal is scheduled.

## Cancel a team plan

> Yearly engagements and enterprise contracts can restrict mid-term downgrades.

1. **Yearly and enterprise customers: check the engagement term** Crisp's terms permit downgrades during an active term except where a yearly engagement or enterprise contract applies. Contact Crisp for those accounts.

## Refunds, pausing, downgrades and your data

- **Refunds:** Crisp does not refund annual or monthly fees, including for non-use, account deactivation or a termination request.
- **Pausing:** Crisp support may approve a temporary suspension for one upcoming month. If the cycle has already renewed, the pause may apply to the next cycle rather than generate a refund.
- **Downgrading:** Cancellation is a downgrade to the Free plan and stops future paid renewals for that workspace. The official cancellation article does not state exactly when paid features end.
- **Account data:** Downgrading does not delete the workspace. Account deletion is separate and permanent: leave or delete all workspaces, cancel subscriptions, then use Settings > Account > Account Information > Delete your account. Deleted data cannot be recovered.

## At a glance

- Cancellation fee: None documented
- Refund window: None
- Effective: Not documented
- Free plan after: Yes

## FAQ

**How do I cancel Crisp?**

Change the paid workspace to the Free plan in Settings > Billing > Plans & Subscriptions.

**When does the Crisp downgrade take effect?**

Crisp confirms that future renewal stops, but its cancellation article does not state the exact moment paid features end.

**Does Crisp give refunds?**

No. Its terms say annual and monthly fees are non-refundable, including after non-use, deactivation or termination.

**Can I pause Crisp?**

Support may approve a temporary suspension for one upcoming month. A cycle that already renewed is not refunded.

**Does cancelling one Crisp workspace cancel all of them?**

No. Each workspace has its own subscription, so downgrade every paid workspace separately.

**Does cancelling Crisp delete my account?**

No. Account deletion is separate and permanent, and requires leaving or deleting every attached workspace first.

## Official sources

- [Crisp pricing](https://crisp.chat/en/pricing/) (checked 2026-08-13)
- [How to cancel a subscription - Crisp Knowledge Base](https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/) (checked 2026-08-13)
- [Crisp terms](https://crisp.chat/en/terms/) (checked 2026-08-13)
- [How to delete your Crisp account](https://help.crisp.chat/en/article/how-to-delete-your-crisp-account-1jsbrgz/) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/crisp.json