{
  "slug": "crisp",
  "name": "Crisp",
  "domain": "crisp.chat",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Customer support platform with live chat, a shared inbox, email, knowledge base, automation and AI tools.",
  "directAnswer": "Cancel Crisp from Settings > Billing > Plans & Subscriptions by changing the workspace to Free and confirming the downgrade. It takes about 2 minutes; future renewals stop, but Crisp does not document the exact end of paid access. Monthly and annual fees are non-refundable.",
  "price": "$45 / workspace / month",
  "priceMonthlyUsd": 45,
  "planName": "Mini",
  "subscriptionPlans": [
    {
      "id": "mini",
      "name": "Mini",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 45
        }
      ],
      "priceNote": "$45 per workspace per month with four seats and $5 of AI credits included. Yearly billing can be enabled in-app, but the public pricing page does not publish the exact annual charge.",
      "sourceUrl": "https://crisp.chat/en/pricing/"
    },
    {
      "id": "essentials",
      "name": "Essentials",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 95
        }
      ],
      "priceNote": "$95 per workspace per month with 10 seats and $25 of AI credits included. Yearly billing can be enabled in-app, but the public pricing page does not publish the exact annual charge.",
      "sourceUrl": "https://crisp.chat/en/pricing/"
    },
    {
      "id": "plus",
      "name": "Plus",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 295
        }
      ],
      "priceNote": "$295 per workspace per month with 20 or more seats and $75 of AI credits included; additional agents cost $10 per month. Yearly billing is available in-app without a public exact total.",
      "sourceUrl": "https://crisp.chat/en/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing through sales.",
      "sourceUrl": "https://crisp.chat/en/pricing/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.7,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Plans & Subscriptions",
        "body": "Open the correct workspace, then go to Settings > Billing > Plans & Subscriptions."
      },
      {
        "title": "Change to Free",
        "body": "Click Change Plan, select the Free plan and confirm the downgrade."
      },
      {
        "title": "Confirm renewal is stopped",
        "body": "Return to Plans & Subscriptions and confirm the active plan is Free and no paid renewal remains scheduled."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Yearly and enterprise customers: check the engagement term",
        "body": "Crisp's terms permit downgrades during an active term except where a yearly engagement or enterprise contract applies. Contact Crisp for those accounts."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Crisp bills each workspace separately. Downgrading one workspace does not change another.",
      "warning": "After cancelling, confirm that the workspace shows Free and no paid renewal is scheduled."
    },
    "team": {
      "note": "Yearly engagements and enterprise contracts can restrict mid-term downgrades."
    }
  },
  "refundInfo": "Crisp does not refund annual or monthly fees, including for non-use, account deactivation or a termination request.",
  "pauseInfo": "Crisp support may approve a temporary suspension for one upcoming month. If the cycle has already renewed, the pause may apply to the next cycle rather than generate a refund.",
  "downgradeInfo": "Cancellation is a downgrade to the Free plan and stops future paid renewals for that workspace. The official cancellation article does not state exactly when paid features end.",
  "dataRetentionInfo": "Downgrading does not delete the workspace. Account deletion is separate and permanent: leave or delete all workspaces, cancel subscriptions, then use Settings > Account > Account Information > Delete your account. Deleted data cannot be recovered.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "Not documented"
    },
    {
      "k": "Free plan after",
      "v": "Yes"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel Crisp?",
      "answer": "Change the paid workspace to the Free plan in Settings > Billing > Plans & Subscriptions."
    },
    {
      "question": "When does the Crisp downgrade take effect?",
      "answer": "Crisp confirms that future renewal stops, but its cancellation article does not state the exact moment paid features end."
    },
    {
      "question": "Does Crisp give refunds?",
      "answer": "No. Its terms say annual and monthly fees are non-refundable, including after non-use, deactivation or termination."
    },
    {
      "question": "Can I pause Crisp?",
      "answer": "Support may approve a temporary suspension for one upcoming month. A cycle that already renewed is not refunded."
    },
    {
      "question": "Does cancelling one Crisp workspace cancel all of them?",
      "answer": "No. Each workspace has its own subscription, so downgrade every paid workspace separately."
    },
    {
      "question": "Does cancelling Crisp delete my account?",
      "answer": "No. Account deletion is separate and permanent, and requires leaving or deleting every attached workspace first."
    }
  ],
  "officialSources": [
    {
      "title": "Crisp pricing",
      "url": "https://crisp.chat/en/pricing/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How to cancel a subscription - Crisp Knowledge Base",
      "url": "https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Crisp terms",
      "url": "https://crisp.chat/en/terms/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How to delete your Crisp account",
      "url": "https://help.crisp.chat/en/article/how-to-delete-your-crisp-account-1jsbrgz/",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/crisp",
    "json": "https://canicancelit.com/cancel/crisp.json",
    "markdown": "https://canicancelit.com/cancel/crisp.md"
  }
}