# How to cancel Constant Contact

Cancel Constant Contact by phone: call Billing Support at 855-229-5506 from the US or Canada with the account username and ask to cancel before the next billing date. It takes about 10 minutes, and the account remains active until the next billing date. Prepayments are non-refundable, though a qualifying first-time customer can request the 30-day money-back guarantee by phone.

Email and digital marketing platform with campaigns, automation, social posting, contact management and events.

- Category: SEO & marketing
- Entry plan: Lite at $12 / month starting
- Billed via: web
- Difficulty: Hard (9.4 / 10 on the Cancellation Difficulty Index), takes about 10 minutes
- Direct cancellation page: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/41585-Cancel-your-account?lang=en_US
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/constant-contact

## Cancel in a web browser

> Cancellation is handled by phone even though the subscription is managed from the web account.

1. **Prepare the account username** Have the username of the Constant Contact account and a reason for canceling ready before calling.
2. **Call Billing Support** Call 855-229-5506 from the US or Canada, 0808 234 0945 from the UK, or +1 781-472-8120 from another country. Constant Contact does not offer chat cancellation.
3. **Request cancellation before renewal** Ask the Billing Support specialist to cancel the account before the next billing date and provide the username and cancellation reason.
4. **Keep the confirmation email** Constant Contact says it sends a confirmation to the main account email address within 24 hours. The account remains active until the next billing date.

> **Warning:** Export contacts, campaigns, reports and the Unsubscribed list before cancellation. Constant Contact guarantees account-data storage for only 30 days afterward.

## Refunds, pausing, downgrades and your data

- **Refunds:** Prepayments are non-refundable. A qualifying first-time Lite, Standard or Premium customer can request the 30-day money-back guarantee by phone when canceling after uploading contacts and sending an email, provided the account followed policy and was not paused. Add-ons and payments older than 30 days are not refundable.
- **Pausing:** The account owner can call Billing Support to pause the account for a small monthly fee. Pausing keeps contacts, content and reports available but disables live sends and cancels add-ons and recurring marketing services. It cannot be requested by chat.
- **Downgrading:** The account owner can open Plans and pricing, choose Downgrade, select monthly or prepay billing, review the order and complete the lower-plan purchase. The contact tier is separate and does not change when the email plan changes.
- **Account data:** After cancellation, access to contacts, campaigns and reporting ends and hosted files go offline. Constant Contact guarantees storage for only 30 days, after which it may permanently delete contacts and content if the account is inactive. Unsubscribe requests must still be honored.

## At a glance

- Cancellation fee: None documented
- Refund window: 30 days for qualifying first payment
- Effective: Next billing date
- Free plan after: No

## FAQ

**Can I cancel Constant Contact online?**

No self-service cancellation is documented. Call Billing Support with the account username and request cancellation before the next billing date.

**When does Constant Contact cancellation take effect?**

On the next billing date. The account remains usable until that date.

**Can I get a Constant Contact refund?**

A qualifying first-time base-plan customer can request the 30-day guarantee by phone. Prepayments, add-ons and payments older than 30 days are not refundable.

**Can I pause Constant Contact instead?**

Yes. The account owner can call Billing Support to pause for a small monthly fee, which keeps contacts, content and reports but stops live sends.

**Can I downgrade to a cheaper plan?**

Yes. The account owner can choose Downgrade on the Plans and pricing page, but the contact tier remains separate from the email-plan choice.

**How long does Constant Contact keep canceled account data?**

It guarantees storage for only 30 days after cancellation and may permanently delete contacts and content after that if the account is inactive.

## Official sources

- [Constant Contact pricing](https://www.constantcontact.com/pricing) (checked 2026-08-08)
- [Cancel your account](https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/41585-Cancel-your-account?lang=en_US) (checked 2026-08-08)
- [30-day money-back guarantee](https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5931-30-day-money-back-guarantee?lang=en_US) (checked 2026-08-08)
- [Pause or unpause your account](https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5772-Pause-or-unpause-your-Constant-Contact-account?lang=en_US) (checked 2026-08-08)
- [Change to a different email plan](https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5946-Change-to-a-different-email-plan?lang=en_US) (checked 2026-08-08)
- [How Constant Contact billing works](https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/51160-How-youre-billed-for-Constant-Contact?lang=en_US) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/constant-contact.json