# How to cancel Cognito Forms

Downgrade Cognito Forms from organization Settings > Plan & Billing > Change Plan by selecting the free Individual plan. It takes about 2 minutes. Monthly plans stop at the applicable term end; annual subscriptions are fixed for 12 months, and Cognito Forms generally does not refund unused fees.

Online form and workflow builder for individuals, teams and enterprises.

- Category: Productivity
- Entry plan: Pro at $24 / month
- Billed via: web
- Difficulty: Medium (5.0 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://www.cognitoforms.com/pricing
- Manually verified on 16 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/cognito-forms

## Cancel in a web browser

1. **Open Plan & Billing** Sign in, open organization Settings and select Plan & Billing.
2. **Choose Individual** Open Change Plan and select the free Individual plan.
3. **Confirm the downgrade** Choose a reason and confirm Downgrade.

## Cancel a team plan

1. **Review organization limits** Downgrading can reduce users, storage and features and can lock excess entries for 30 days.
2. **Export needed entries** Export any excess entries before the downgrade takes effect.

> **Warning:** Excess entries can be locked for 30 days after downgrade.

## Refunds, pausing, downgrades and your data

- **Refunds:** Cognito Forms states that fees are generally non-refundable. Its terms do not promise a refund for unused annual time.
- **Pausing:** No subscription pause option is documented in Cognito Forms' pricing, terms or account guidance.
- **Downgrading:** A downgrade can lock excess entries for 30 days and reduce storage, user and feature limits. Annual subscriptions remain fixed for their 12-month term and stop renewal at term end.
- **Account data:** Deleting an organization cancels a monthly subscription and removes its forms and entries. Account deletion is separate and may require first deleting or leaving organizations.

## At a glance

- Cancellation fee: None
- Annual term: Fixed 12 months
- After cancellation: Individual plan
- Refund: Generally no

## FAQ

**Where do I downgrade Cognito Forms?**

Organization Settings > Plan & Billing > Change Plan, then choose Individual.

**Are annual plans refundable?**

No general unused-term refund is promised in the official terms.

**What can happen to excess entries?**

They can be locked for 30 days after downgrade.

## Official sources

- [Cognito Forms pricing](https://www.cognitoforms.com/pricing) (checked 2026-08-16)
- [Cognito Forms terms of service](https://www.cognitoforms.com/legal/3/terms-of-service) (checked 2026-08-16)
- [Managing your account profile - Cognito Forms](https://www.cognitoforms.com/support/149/account-organizations/managing-your-account-profile) (checked 2026-08-16)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/cognito-forms.json