{
  "slug": "cognito-forms",
  "name": "Cognito Forms",
  "domain": "cognitoforms.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Online form and workflow builder for individuals, teams and enterprises.",
  "directAnswer": "Downgrade Cognito Forms from organization Settings > Plan & Billing > Change Plan by selecting the free Individual plan. It takes about 2 minutes. Monthly plans stop at the applicable term end; annual subscriptions are fixed for 12 months, and Cognito Forms generally does not refund unused fees.",
  "price": "$24 / month",
  "priceMonthlyUsd": 24,
  "planName": "Pro",
  "subscriptionPlans": [
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [
        {
          "priceUsd": 24,
          "cycle": "month"
        }
      ],
      "priceNote": "$19 per month equivalent when billed annually",
      "sourceUrl": "https://www.cognitoforms.com/pricing"
    },
    {
      "id": "team",
      "name": "Team",
      "billingOptions": [
        {
          "priceUsd": 49,
          "cycle": "month"
        }
      ],
      "priceNote": "$39 per month equivalent when billed annually",
      "sourceUrl": "https://www.cognitoforms.com/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [
        {
          "priceUsd": 174,
          "cycle": "month"
        }
      ],
      "priceNote": "$129 per month equivalent when billed annually",
      "sourceUrl": "https://www.cognitoforms.com/pricing"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://www.cognitoforms.com/pricing",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Plan & Billing",
        "body": "Sign in, open organization Settings and select Plan & Billing."
      },
      {
        "title": "Choose Individual",
        "body": "Open Change Plan and select the free Individual plan."
      },
      {
        "title": "Confirm the downgrade",
        "body": "Choose a reason and confirm Downgrade."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Review organization limits",
        "body": "Downgrading can reduce users, storage and features and can lock excess entries for 30 days."
      },
      {
        "title": "Export needed entries",
        "body": "Export any excess entries before the downgrade takes effect."
      }
    ]
  },
  "platformNotes": {
    "team": {
      "warning": "Excess entries can be locked for 30 days after downgrade."
    }
  },
  "refundInfo": "Cognito Forms states that fees are generally non-refundable. Its terms do not promise a refund for unused annual time.",
  "pauseInfo": "No subscription pause option is documented in Cognito Forms' pricing, terms or account guidance.",
  "downgradeInfo": "A downgrade can lock excess entries for 30 days and reduce storage, user and feature limits. Annual subscriptions remain fixed for their 12-month term and stop renewal at term end.",
  "dataRetentionInfo": "Deleting an organization cancels a monthly subscription and removes its forms and entries. Account deletion is separate and may require first deleting or leaving organizations.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Annual term",
      "v": "Fixed 12 months"
    },
    {
      "k": "After cancellation",
      "v": "Individual plan"
    },
    {
      "k": "Refund",
      "v": "Generally no"
    }
  ],
  "faq": [
    {
      "question": "Where do I downgrade Cognito Forms?",
      "answer": "Organization Settings > Plan & Billing > Change Plan, then choose Individual."
    },
    {
      "question": "Are annual plans refundable?",
      "answer": "No general unused-term refund is promised in the official terms."
    },
    {
      "question": "What can happen to excess entries?",
      "answer": "They can be locked for 30 days after downgrade."
    }
  ],
  "officialSources": [
    {
      "title": "Cognito Forms pricing",
      "url": "https://www.cognitoforms.com/pricing",
      "lastCheckedAt": "2026-08-16"
    },
    {
      "title": "Cognito Forms terms of service",
      "url": "https://www.cognitoforms.com/legal/3/terms-of-service",
      "lastCheckedAt": "2026-08-16"
    },
    {
      "title": "Managing your account profile - Cognito Forms",
      "url": "https://www.cognitoforms.com/support/149/account-organizations/managing-your-account-profile",
      "lastCheckedAt": "2026-08-16"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-16",
  "nextReviewAt": "2026-10-15",
  "urls": {
    "guide": "https://canicancelit.com/cancel/cognito-forms",
    "json": "https://canicancelit.com/cancel/cognito-forms.json",
    "markdown": "https://canicancelit.com/cancel/cognito-forms.md"
  }
}