# How to cancel Close

Cancel Close as an Admin from Settings, Billing, Plan, then Cancel your account. It takes about two minutes, and access continues until the end of the current billing period. Close offers a 30-day money-back guarantee, while other fees are non-refundable.

Sales CRM with email, calling, SMS, workflows and AI features.

- Category: SEO & marketing
- Entry plan: Solo at $19 / user / month
- Billed via: web
- Difficulty: Easy (1.5 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://help.close.com/account-management/plans-and-billing/adding-and-removing-users
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/close

## Cancel in a web browser

1. **Open Billing** Sign in as an Admin and go to Settings, Billing, then Plan.
2. **Choose Cancel your account** Select Cancel your account and complete the confirmation shown in Close.

## Refunds, pausing, downgrades and your data

- **Refunds:** Close advertises a 30-day money-back guarantee after purchase. Its terms otherwise state that fees are non-refundable.
- **Pausing:** No pause option for an active paid subscription is documented on Close's checked pricing, billing-help or terms pages.
- **Downgrading:** Plan downgrades take effect at the end of the current billing period.
- **Account data:** Close recommends exporting before cancellation and says account content remains retrievable for 30 days after termination.

## At a glance

- Cancellation fee: None documented
- Refund window: 30-day guarantee
- Effective: End of billing period
- Free plan after: No

## FAQ

**Who can cancel Close?**

A user assigned the Admin role can cancel the account.

**When does Close cancellation take effect?**

At the end of the current monthly or annual billing period; access continues until then.

**Can I undo a Close cancellation?**

Yes. During the remaining billing period, use Settings, Plan, then Undo Cancellation.

**Does Close refund subscriptions?**

Close advertises a 30-day money-back guarantee; its terms otherwise call fees non-refundable.

**How long can I retrieve Close data after cancellation?**

Close's terms state that content remains retrievable for 30 days after account termination.

## Official sources

- [Close pricing](https://close.com/pricing) (checked 2026-08-13)
- [Managing users and cancellation](https://help.close.com/account-management/plans-and-billing/adding-and-removing-users) (checked 2026-08-13)
- [Close terms of service](https://close.com/tos) (checked 2026-08-13)
- [Pipedrive pricing for alternative comparison](https://www.pipedrive.com/en/pricing) (checked 2026-08-13)
- [Apollo pricing for alternative comparison](https://www.apollo.io/pricing) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/close.json