# How to cancel Clay

End a paid Clay plan from the profile menu, Settings and Plans & billing. Select Change plan or Switch plan, choose Free and confirm. Paid credits remain usable through the current billing cycle, then the workspace moves to Free. Clay recommends downgrading instead of full cancellation when long-term data preservation matters.

GTM data-enrichment and workflow platform for prospecting and CRM automation.

- Category: SEO & marketing
- Entry plan: Launch at $167 / month billed annually
- Billed via: web, invoice
- Difficulty: Easy (1.9 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://university.clay.com/docs/actions-data-credits
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/clay

## Cancel in a web browser

1. **Open Plans and billing** Select the profile picture in the top-right corner, open Settings and select Plans & billing.
2. **Change the plan** Select Change plan or Switch plan to open the available tiers.
3. **Choose Free** Select the Free plan and confirm the downgrade. Review the effective date before finishing.
4. **Use remaining credits** Use excess data credits before the current billing cycle ends, when the lower Free-plan limit applies.

## Refunds, pausing, downgrades and your data

- **Refunds:** Clay does not publish a general subscription-refund window in its plan and cancellation documentation. Purchased domains do not receive partial refunds when canceled before the annual term ends.
- **Pausing:** Clay does not document a subscription-billing pause. Downgrading to Free is the documented lower-cost option.
- **Downgrading:** A downgrade keeps tables, flows and configurations intact with Free-plan limits. Excess data credits remain usable until the current cycle ends.
- **Account data:** Clay says data remains stored after cancellation, but long-term retention is not guaranteed after extended inactivity. It recommends a downgrade instead of full cancellation when preservation matters.

## At a glance

- After cancellation: Free plan temporarily
- Credits: Usable to cycle end
- Data: No long-term guarantee
- Pause: Not documented

## FAQ

**How do I cancel Clay?**

Open Settings and Plans & billing, select Change plan or Switch plan, choose Free and confirm.

**What happens to Clay credits after cancellation?**

Excess data credits remain available until the current cycle ends, then the Free-plan limit applies.

**Does Clay delete data after cancellation?**

Clay says data remains stored, but does not guarantee long-term retention after extended inactivity.

**Can I pause Clay?**

No billing pause is documented. Clay recommends downgrading when data preservation matters.

## Official sources

- [Clay pricing](https://www.clay.com/pricing) (checked 2026-08-13)
- [Clay Plans and billing](https://university.clay.com/docs/plans-and-billing) (checked 2026-08-13)
- [Clay Actions and Data Credits](https://university.clay.com/docs/actions-data-credits) (checked 2026-08-13)
- [Buying email accounts in Clay](https://university.clay.com/docs/buying-email-accounts) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/clay.json