# How to cancel CircleCI

Cancel CircleCI from the Billing tab: an organization administrator selects Looking to cancel your plan at the bottom, then chooses Cancel Plan and completes the prompts. It takes about 2 minutes, and the organization moves to CircleCI Free after the billing cycle. Unused paid credits are forfeited at cancellation and are not eligible for a refund.

Cloud and self-hosted continuous integration and delivery platform billed with usage credits.

- Category: Developer infrastructure
- Entry plan: Performance at From $15 / month
- Billed via: web
- Difficulty: Easy (1.7 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://support.circleci.com/hc/en-us/articles/15274990442267-Cancelling-Performance-Plan-Subscription
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/circleci

## Cancel in a web browser

> Cancel through the billing account that owns the subscription.

1. **Open Billing** An organization administrator opens the CircleCI Billing tab.
2. **Open the cancellation menu** At the bottom, select Looking to cancel your plan.
3. **Select Cancel Plan** Choose Cancel Plan from the dropdown and complete the prompts.
4. **Download invoices** Save invoices before the plan expires because the Billing tab will no longer be available on Free.

## Cancel a team plan

> An owner, administrator or billing contact usually must make this change.

1. **Open Billing** An organization administrator opens the CircleCI Billing tab.
2. **Open the cancellation menu** At the bottom, select Looking to cancel your plan.
3. **Select Cancel Plan** Choose Cancel Plan from the dropdown and complete the prompts.
4. **Download invoices** Save invoices before the plan expires because the Billing tab will no longer be available on Free.

## Refunds, pausing, downgrades and your data

- **Refunds:** Unused paid credits are forfeited at cancellation and are not eligible for a refund.
- **Pausing:** No pause option is documented.
- **Downgrading:** The organization moves to CircleCI Free after the billing cycle, with the current Free credit allowance and without paid features.
- **Account data:** Canceling the Performance plan does not delete the organization or build configuration. Download invoices before cancellation completes because Billing becomes unavailable.

## At a glance

- Cancellation fee: None
- Refund policy: See official policy
- Effective: End of current paid term
- Free plan after: Yes, with reduced limits

## FAQ

**How do I cancel CircleCI?**

An organization administrator opens the CircleCI Billing tab. Then follow the remaining official cancellation steps and save the confirmation.

**Do I get a refund when I cancel CircleCI?**

Unused paid credits are forfeited at cancellation and are not eligible for a refund.

**Can I pause CircleCI instead?**

No pause option is documented.

**What happens to my account after canceling CircleCI?**

The organization moves to CircleCI Free after the billing cycle, with the current Free credit allowance and without paid features. Canceling the Performance plan does not delete the organization or build configuration. Download invoices before cancellation completes because Billing becomes unavailable.

## Official sources

- [CircleCI pricing](https://circleci.com/pricing/) (checked 2026-08-08)
- [CircleCI Performance cancellation](https://support.circleci.com/hc/en-us/articles/15274990442267-Cancelling-Performance-Plan-Subscription) (checked 2026-08-08)
- [CircleCI privacy policy](https://circleci.com/privacy/) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/circleci.json