{
  "slug": "circleci",
  "name": "CircleCI",
  "domain": "circleci.com",
  "category": "developer-infrastructure",
  "categoryName": "Developer infrastructure",
  "description": "Cloud and self-hosted continuous integration and delivery platform billed with usage credits.",
  "directAnswer": "Cancel CircleCI from the Billing tab: an organization administrator selects Looking to cancel your plan at the bottom, then chooses Cancel Plan and completes the prompts. It takes about 2 minutes, and the organization moves to CircleCI Free after the billing cycle. Unused paid credits are forfeited at cancellation and are not eligible for a refund.",
  "price": "From $15 / month",
  "priceMonthlyUsd": 15,
  "planName": "Performance",
  "subscriptionPlans": [
    {
      "id": "performance",
      "name": "Performance",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 15
        }
      ],
      "priceNote": "Starts at $15 monthly; additional 25,000-credit packs cost $15",
      "sourceUrl": "https://circleci.com/pricing/"
    },
    {
      "id": "scale",
      "name": "Scale",
      "billingOptions": [],
      "priceNote": "Custom annual pricing",
      "sourceUrl": "https://circleci.com/pricing/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.7,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://support.circleci.com/hc/en-us/articles/15274990442267-Cancelling-Performance-Plan-Subscription",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Billing",
        "body": "An organization administrator opens the CircleCI Billing tab."
      },
      {
        "title": "Open the cancellation menu",
        "body": "At the bottom, select Looking to cancel your plan."
      },
      {
        "title": "Select Cancel Plan",
        "body": "Choose Cancel Plan from the dropdown and complete the prompts."
      },
      {
        "title": "Download invoices",
        "body": "Save invoices before the plan expires because the Billing tab will no longer be available on Free."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Open Billing",
        "body": "An organization administrator opens the CircleCI Billing tab."
      },
      {
        "title": "Open the cancellation menu",
        "body": "At the bottom, select Looking to cancel your plan."
      },
      {
        "title": "Select Cancel Plan",
        "body": "Choose Cancel Plan from the dropdown and complete the prompts."
      },
      {
        "title": "Download invoices",
        "body": "Save invoices before the plan expires because the Billing tab will no longer be available on Free."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Cancel through the billing account that owns the subscription."
    },
    "team": {
      "note": "An owner, administrator or billing contact usually must make this change."
    }
  },
  "refundInfo": "Unused paid credits are forfeited at cancellation and are not eligible for a refund.",
  "pauseInfo": "No pause option is documented.",
  "downgradeInfo": "The organization moves to CircleCI Free after the billing cycle, with the current Free credit allowance and without paid features.",
  "dataRetentionInfo": "Canceling the Performance plan does not delete the organization or build configuration. Download invoices before cancellation completes because Billing becomes unavailable.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund policy",
      "v": "See official policy"
    },
    {
      "k": "Effective",
      "v": "End of current paid term"
    },
    {
      "k": "Free plan after",
      "v": "Yes, with reduced limits"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel CircleCI?",
      "answer": "An organization administrator opens the CircleCI Billing tab. Then follow the remaining official cancellation steps and save the confirmation."
    },
    {
      "question": "Do I get a refund when I cancel CircleCI?",
      "answer": "Unused paid credits are forfeited at cancellation and are not eligible for a refund."
    },
    {
      "question": "Can I pause CircleCI instead?",
      "answer": "No pause option is documented."
    },
    {
      "question": "What happens to my account after canceling CircleCI?",
      "answer": "The organization moves to CircleCI Free after the billing cycle, with the current Free credit allowance and without paid features. Canceling the Performance plan does not delete the organization or build configuration. Download invoices before cancellation completes because Billing becomes unavailable."
    }
  ],
  "officialSources": [
    {
      "title": "CircleCI pricing",
      "url": "https://circleci.com/pricing/",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "CircleCI Performance cancellation",
      "url": "https://support.circleci.com/hc/en-us/articles/15274990442267-Cancelling-Performance-Plan-Subscription",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "CircleCI privacy policy",
      "url": "https://circleci.com/privacy/",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/circleci",
    "json": "https://canicancelit.com/cancel/circleci.json",
    "markdown": "https://canicancelit.com/cancel/circleci.md"
  }
}