# How to cancel Chargebee Cancel Chargebee from your user profile, then Manage Account, then Cancel Subscription as the account owner. It takes about 3 minutes; on a Billing Starter plan the cancel takes effect at the end of the next billing term. Subscription fees are non-refundable. Subscription billing and revenue-management platform. This guide is cancelling the merchant's Chargebee account, not cancelling an end-customer's subscription inside Chargebee. - Category: Developer infrastructure - Entry plan: Pay as you go at $0 + 0.80% - Billed via: web, invoice - Difficulty: Medium (5.3 / 10 on the Cancellation Difficulty Index), takes about 3 minutes - Direct cancellation page: https://www.chargebee.com/docs/billing/2.0/kb/getting-started/how-do-i-cancel-my-chargebee-account - Manually verified on 17 Aug 2026 against official sources - Canonical guide: https://canicancelit.com/cancel/chargebee ## Cancel in a web browser > This cancels your Chargebee account. It does not cancel your customers' subscriptions inside Chargebee. 1. **Sign in as the account owner on the Live site if the site is activated** Only the account owner can submit a cancellation request. If the site is already activated, the cancellation option appears only on the Live site. 2. **Open your user profile, then Manage Account** Open your user profile (bottom left) and choose Manage Account. On the next page click Manage account. 3. **Select the subscription and choose Cancel Subscription** Select the Chargebee subscription and choose Cancel Subscription. Follow the prompts shown there. 4. **Note when it takes effect on a Billing Starter plan** The last readable Terms of Service say a Billing Starter Plan is month-to-month. Termination is effective upon expiration of the subsequent billing term. Example: a request in month 3 ends the plan at the end of month 4. > **Warning:** Only the account owner can submit the request, and on an activated site the control is only on the Live site. ## Cancel a team plan > The current Terms of Service page (15 February 2026) did not expose a readable body. Refund, retention and Starter timing follow the official prior version still published by Chargebee. 1. **Ask your Account Manager if you have one** Chargebee's cancel article says if you have an Account Manager you can contact them for help. Enterprise Plus and Pricing Agreements are sales-led. 2. **Annual contracts use written non-renewal unless the Plan says otherwise** The last readable Terms of Service say that unless a Pricing Agreement or Plan says otherwise, a Subscription lasts 12 months and auto-renews. To discontinue renewal, either party must notify the other in writing 90 days before the Term expires. That 90-day rule does not apply to the month-to-month Billing Starter Plan. 3. **Export Service Data during the 120-day window** After termination or expiration Chargebee retains that Account's Service Data for 120 days. After that window Chargebee may destroy Service Data unless law or a legal claim requires keeping it. ## Refunds, pausing, downgrades and your data - **Refunds:** The last readable Terms of Service state Subscription Fees are non-refundable unless those Terms or a Pricing Agreement say otherwise. A Billing Starter cancellation does not entitle you to a refund of subscription, platform, usage or other fees. A pro-rata unused-fee refund is described only when you terminate for Chargebee's uncured material breach. - **Pausing:** No Chargebee-account pause is documented on the public cancel article or the last readable Terms of Service. Chargebee's product can pause your customers' subscriptions; that is not a pause of your Chargebee plan. - **Downgrading:** The last readable Terms of Service say you may upgrade between Plans during the Term, but not downgrade. After a Subscription ends, access rights cease. Reactivating a previously canceled Chargebee subscription requires contacting Chargebee Support. - **Account data:** Following termination or expiration, Chargebee retains that Account's Service Data for 120 days. After the Data Retention Period Chargebee no longer has to maintain or provide access and may destroy Service Data, except as required by law or to protect its rights. Export before you cancel. ## At a glance - Cancellation fee: None documented - Refund window: None; fees non-refundable - Effective: End of subsequent billing term on Starter - Free plan after: No ## FAQ **Who can cancel Chargebee?** Only the account owner can submit a cancellation request. If the site is activated, the option appears only on the Live site. **Where is the cancel control?** User profile (bottom left) > Manage Account > Manage account > select the subscription > Cancel Subscription. **When does a Starter cancellation take effect?** On a Billing Starter Plan, the last readable terms say termination is effective at the end of the subsequent billing term, not the current month. **Do annual Chargebee contracts need 90 days notice?** The last readable terms say yes, unless a Pricing Agreement or Plan says otherwise: written notice 90 days before the Term expires to stop auto-renewal. Starter is month-to-month and uses the in-app request instead. **Can I get a refund?** Subscription Fees are non-refundable under the last readable terms, except the narrow breach case those terms describe. **How long is my billing data kept after I leave?** 120 days, then Chargebee may destroy Service Data unless law requires a longer hold. Export first. ## Official sources - [How do I cancel my Chargebee account?](https://www.chargebee.com/docs/billing/2.0/kb/getting-started/how-do-i-cancel-my-chargebee-account) (checked 2026-08-17) - [Chargebee pricing](https://www.chargebee.com/pricing/) (checked 2026-08-17) - [What is Chargebee's pricing?](https://www.chargebee.com/docs/billing/2.0/kb/getting-started/what-is-chargebees-pricing) (checked 2026-08-17) - [Chargebee Terms of Service (prior version, 16 May 2024)](https://www.chargebee.com/company/terms/2025/) (checked 2026-08-17) --- Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/chargebee.json