# How to cancel Capsule

The Super Administrator cancels Capsule from Account Settings, Account and Plan, then the Cancel Account section. It takes about three minutes and access ends immediately, with a 14-day restore window. Capsule does not document a general refund after cancellation.

CRM for managing contacts, sales pipelines and client projects.

- Category: SEO & marketing
- Entry plan: Starter at $216 / user / year
- Billed via: web
- Difficulty: Medium (5.0 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/capsule

## Cancel in a web browser

1. **Open Account and Plan** Sign in as the Super Administrator and go to Account Settings, then Account and Plan.
2. **Start Cancel Account** Under the Cancel Account heading, click the button to cancel the account.
3. **Confirm the account information** On Account Cancellation, review the information and tick every required checkbox.
4. **Choose Cancel account** Select Cancel account. Capsule emails a confirmation with a restore link valid for 14 days.

## Refunds, pausing, downgrades and your data

- **Refunds:** Capsule's checked billing and cancellation pages do not document a general refund after cancellation.
- **Pausing:** No voluntary subscription-pause option is documented. Capsule's payment holidays relate to failed-payment account handling.
- **Downgrading:** A paid subscription can be downgraded to the Free plan when the account fits its limits. Features above the lower plan's limits must be removed first.
- **Account data:** Access ends immediately after cancellation. Capsule provides a 14-day restore window, then deletes account content; partial archival content may remain in backups for up to 50 days.

## At a glance

- Cancellation fee: None
- Refund window: Not documented
- Effective: Immediately
- Free plan after: Only by separate downgrade

## FAQ

**Who can cancel Capsule?**

The account's Super Administrator can cancel it.

**Does Capsule stop immediately?**

Yes. The account becomes inaccessible immediately after cancellation.

**Can I restore a cancelled Capsule account?**

Yes, using the confirmation email's restore link within 14 days.

**What happens to Capsule data?**

Account content is deleted after the 14-day grace period; some backup content can remain up to 50 days.

**Can Capsule downgrade to Free?**

Yes, if the account is reduced to the Free plan's limits first.

## Official sources

- [Capsule pricing](https://capsulecrm.com/signup/) (checked 2026-08-13)
- [Exporting and canceling your account](https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/) (checked 2026-08-13)
- [Billing](https://capsulecrm.com/support/account-and-security/billing/) (checked 2026-08-13)
- [Cancellation and data deletion policy](https://capsulecrm.com/deletion/) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/capsule.json