{
  "slug": "capsule",
  "name": "Capsule",
  "domain": "capsulecrm.com",
  "category": "seo-marketing",
  "categoryName": "SEO & marketing",
  "description": "CRM for managing contacts, sales pipelines and client projects.",
  "directAnswer": "The Super Administrator cancels Capsule from Account Settings, Account and Plan, then the Cancel Account section. It takes about three minutes and access ends immediately, with a 14-day restore window. Capsule does not document a general refund after cancellation.",
  "price": "$216 / user / year",
  "priceMonthlyUsd": 18,
  "planName": "Starter",
  "subscriptionPlans": [
    {
      "id": "starter",
      "name": "Starter",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 216
        }
      ],
      "priceNote": "$18 per user per month billed annually; monthly billing is offered but the exact fetched price was not public.",
      "sourceUrl": "https://capsulecrm.com/signup/"
    },
    {
      "id": "growth",
      "name": "Growth",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 432
        }
      ],
      "priceNote": "$36 per user per month billed annually; monthly billing is offered but the exact fetched price was not public.",
      "sourceUrl": "https://capsulecrm.com/signup/"
    },
    {
      "id": "advanced",
      "name": "Advanced",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 648
        }
      ],
      "priceNote": "$54 per user per month billed annually; monthly billing is offered but the exact fetched price was not public.",
      "sourceUrl": "https://capsulecrm.com/signup/"
    },
    {
      "id": "ultimate",
      "name": "Ultimate",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 864
        }
      ],
      "priceNote": "$72 per user per month billed annually; monthly billing is offered but the exact fetched price was not public.",
      "sourceUrl": "https://capsulecrm.com/signup/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "team"
  ],
  "cancellationUrl": "https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open Account and Plan",
        "body": "Sign in as the Super Administrator and go to Account Settings, then Account and Plan."
      },
      {
        "title": "Start Cancel Account",
        "body": "Under the Cancel Account heading, click the button to cancel the account."
      },
      {
        "title": "Confirm the account information",
        "body": "On Account Cancellation, review the information and tick every required checkbox."
      },
      {
        "title": "Choose Cancel account",
        "body": "Select Cancel account. Capsule emails a confirmation with a restore link valid for 14 days."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {},
  "refundInfo": "Capsule's checked billing and cancellation pages do not document a general refund after cancellation.",
  "pauseInfo": "No voluntary subscription-pause option is documented. Capsule's payment holidays relate to failed-payment account handling.",
  "downgradeInfo": "A paid subscription can be downgraded to the Free plan when the account fits its limits. Features above the lower plan's limits must be removed first.",
  "dataRetentionInfo": "Access ends immediately after cancellation. Capsule provides a 14-day restore window, then deletes account content; partial archival content may remain in backups for up to 50 days.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "Not documented"
    },
    {
      "k": "Effective",
      "v": "Immediately"
    },
    {
      "k": "Free plan after",
      "v": "Only by separate downgrade"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel Capsule?",
      "answer": "The account's Super Administrator can cancel it."
    },
    {
      "question": "Does Capsule stop immediately?",
      "answer": "Yes. The account becomes inaccessible immediately after cancellation."
    },
    {
      "question": "Can I restore a cancelled Capsule account?",
      "answer": "Yes, using the confirmation email's restore link within 14 days."
    },
    {
      "question": "What happens to Capsule data?",
      "answer": "Account content is deleted after the 14-day grace period; some backup content can remain up to 50 days."
    },
    {
      "question": "Can Capsule downgrade to Free?",
      "answer": "Yes, if the account is reduced to the Free plan's limits first."
    }
  ],
  "officialSources": [
    {
      "title": "Capsule pricing",
      "url": "https://capsulecrm.com/signup/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Exporting and canceling your account",
      "url": "https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Billing",
      "url": "https://capsulecrm.com/support/account-and-security/billing/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancellation and data deletion policy",
      "url": "https://capsulecrm.com/deletion/",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/capsule",
    "json": "https://canicancelit.com/cancel/capsule.json",
    "markdown": "https://canicancelit.com/cancel/capsule.md"
  }
}