# How to cancel Canny

Cancel Canny as an Owner from General settings > Billing, using the cancellation option at the bottom of the page. Follow the prompts to finish. Service continues through the end of the current monthly or annual billing cycle. Business customers must contact their Canny account manager, chat or success@canny.io.

Customer-feedback, feature-request and product-roadmap platform.

- Category: Productivity
- Entry plan: Pro at $99 / month
- Billed via: web
- Difficulty: Easy (1.9 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://help.canny.io/en/articles/10446960-can-i-change-or-cancel-my-plan
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/canny

## Cancel in a web browser

1. **Open Billing** Sign in as an Owner, open General settings and select Billing.
2. **Start cancellation** Select the cancellation option at the bottom of the Billing page.
3. **Confirm** Follow the prompts. Service remains available until the current billing cycle ends. Business customers instead contact their account manager, Canny chat or success@canny.io.

## Refunds, pausing, downgrades and your data

- **Refunds:** Canny's current cancellation article does not promise refunds. Ask Canny support about any billing exception before cancelling.
- **Pausing:** Canny does not document a subscription-pause option in its current cancellation article.
- **Downgrading:** Owners can change plans from General settings > Billing. Older accounts may need support to enable the current Pro or Business plans.
- **Account data:** Canny's current cancellation article does not state when account data is deleted after cancellation.

## At a glance

- Cancellation fee: Not documented
- Effective: End of billing cycle
- Required role: Owner
- Business plan: Contact Canny

## FAQ

**Who can cancel Canny?**

Only an Owner admin can access Billing or request billing changes through support.

**When does Canny cancellation take effect?**

At the end of the current monthly or annual billing cycle.

**How does a Business customer cancel Canny?**

Contact the dedicated account manager, Canny chat or success@canny.io.

## Official sources

- [Can I change or cancel my plan? - Canny Help Center](https://help.canny.io/en/articles/10446960-can-i-change-or-cancel-my-plan) (checked 2026-08-13)
- [Canny's billing plans - Canny Help Center](https://help.canny.io/en/articles/9131812-canny-s-billing-plans) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/canny.json