# How to cancel Bugsnag

Cancel Bugsnag from organization settings: select Manage billing, then Cancel my subscription. It takes about a minute, and the organization is moved to the limited Free plan and is no longer billed. Bugsnag does not publish a refund window for unused paid time.

SmartBear error and performance monitoring for mobile, web, desktop, and server apps, also sold as Insight Hub.

- Category: Monitoring
- Entry plan: Select at Usage-based
- Billed via: web
- Difficulty: Easy (1.2 / 10 on the Cancellation Difficulty Index), takes about 1 minute
- Direct cancellation page: https://docs.bugsnag.com/product/account-and-security/
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/bugsnag

## Cancel in a web browser

> Bugsnag is moving login to SmartBear ID. Cancelling still uses Manage billing in organization settings.

1. **Open organization settings** In the dashboard, go to your organization's settings (shortcut: g o). Organization Admins can change plan or billing settings.
2. **Open Manage billing, then Cancel my subscription** Select Manage billing > Cancel my subscription.
3. **Land on the Free plan** The organization's plan is downgraded to a free tier and you are no longer billed unless you upgrade later. Dashboard access remains.

## Cancel a team plan

1. **Only Organization Admins can change billing** Change plan or billing settings is limited to Organization Admins. Project Owners and Project Members cannot manage billing.
2. **Deleting the organization is a separate step** To remove the organization and its data, go to organization settings and select Delete organization. Collaborator user accounts remain.

## Refunds, pausing, downgrades and your data

- **Refunds:** Bugsnag docs say you can cancel anytime and will not be charged again unless you upgrade. No refund of unused paid time is documented on the billing or account pages.
- **Pausing:** Bugsnag documents suspending as cancelling: the account is downgraded to a free plan, dashboard access remains, and you can upgrade again later. There is no separate pause product.
- **Downgrading:** After you cancel, the organization moves to the limited Free Plan and is not charged again unless you upgrade. Free includes 7.5K events and 1M spans per month for one user.
- **Account data:** Free keeps data 7 days. Select and Preferred keep event data 60 days. Enterprise is custom. Deleting the organization permanently deletes projects and error data after confirmation. Deleting a user account is a separate User settings action (shortcut g u).

## At a glance

- Cancellation fee: None
- Refund window: Not documented
- Effective: Downgrade to Free
- Free plan after: Yes, Free

## FAQ

**Can I cancel Bugsnag at any time?**

Yes. After you cancel you are moved to the limited Free Plan and will not be charged again unless you upgrade.

**Does cancelling Bugsnag delete my dashboard?**

No. Cancelling downgrades to free and you still have dashboard access. Delete organization is a separate action.

**Who can cancel a Bugsnag subscription?**

Organization Admins. They are the role that can change plan or billing settings.

**Can I come back later without losing the account?**

Yes. Bugsnag says you can suspend by cancelling to the free plan and upgrade again at any time.

**Do I have to sign a long-term contract?**

No. Docs say you can be billed monthly on all plans and cancel anytime, or pay yearly at a discount.

## Official sources

- [Account, security and passwords](https://docs.bugsnag.com/product/account-and-security/) (checked 2026-08-17)
- [Billing, plans and payments](https://docs.bugsnag.com/product/plans-and-billing/) (checked 2026-08-17)
- [Bugsnag pricing](https://www.bugsnag.com/pricing/) (checked 2026-08-17)
- [Roles and permissions](https://docs.bugsnag.com/product/roles-and-permissions/) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/bugsnag.json