# How to cancel Brevo

Cancel Brevo from the My plan page: open the account dropdown, select My plan, scroll down and select Cancel subscription. It takes about 2 minutes and takes effect at the end of the billing period, when the account moves to Free. Refunds are limited to a Brevo technical error or a user not qualified for its shared IPs.

Customer relationship and marketing platform for email, SMS, WhatsApp, automation and sales tools.

- Category: SEO & marketing
- Entry plan: Starter at $9 / month starting
- Billed via: web
- Difficulty: Easy (2.4 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/brevo

## Cancel in a web browser

> Cancellation is scheduled for the end of the current billing period, when the account automatically moves to Free.

1. **Open My plan** Click the account dropdown and select My plan. Only the owner or a user with plan, billing and payment permission can cancel.
2. **Resume a paused subscription** If the subscription is paused, resume it first because a paused subscription cannot be canceled.
3. **Select Cancel subscription** Scroll to the bottom of My plan and select Cancel subscription. Then choose No, cancel my subscription instead of the pause offer.
4. **Confirm the cancellation** Select a reason, provide any requested detail, and choose Yes, I want to cancel my subscription.

> **Warning:** A dedicated IP is not canceled with the main plan. Contact Brevo support separately for the dedicated IP.

## Cancel a team plan

> Only the owner or an authorized user can manage the subscription. Enterprise account closure is handled by the Customer Success Manager.

1. **Yearly Professional: create a support ticket** Brevo requires the account to contact support to cancel a yearly Professional plan.

## Refunds, pausing, downgrades and your data

- **Refunds:** Brevo does not refund used or unused credits except when Brevo made a technical error or a user is not qualified to send from Brevo's shared IPs. It does not refund unused months after an account suspension, compromise or forgotten cancellation.
- **Pausing:** Eligible monthly Starter, Standard and Professional subscriptions on current pricing can be paused for 1, 2 or 3 months. The pause starts at the end of the current billing period, uses Free-plan features during the pause and resumes automatically.
- **Downgrading:** Cancel the current subscription first. At the end of the billing period, the account moves to Free and can stay there or purchase a lower plan. Unused prepaid credits are lost when downgrading.
- **Account data:** Canceling the subscription does not delete forms, templates, contacts or other account data, although Free-plan limits restrict some features. Permanently closing the Brevo account is separate, irreversible and deletes the account data.

## At a glance

- Cancellation fee: None documented
- Refund window: No general refund
- Effective: End of billing period
- Free plan after: Yes

## FAQ

**When does a Brevo cancellation take effect?**

At the end of the current billing period. The account then automatically moves to the Free plan.

**Will Brevo delete my data when I cancel?**

No. Forms, templates, contacts and other data stay in the Free account, although Free-plan limits restrict some features.

**Can I pause Brevo instead?**

Eligible monthly Starter, Standard and Professional plans on current pricing can pause for 1, 2 or 3 months.

**Can I get a Brevo refund?**

Usually not. Brevo limits refunds to a Brevo technical error or a user who is not qualified to send from shared IPs.

**Does cancellation also stop a dedicated IP?**

No. A dedicated IP must be canceled separately through Brevo support.

**How do I cancel yearly Brevo Professional?**

Create a support ticket from the Brevo account. The yearly Professional plan is not canceled through the normal self-service flow.

## Official sources

- [About Brevo pricing plans](https://help.brevo.com/hc/en-us/articles/208589409-About-Brevo-s-pricing-plans) (checked 2026-08-08)
- [Cancel your subscription](https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription) (checked 2026-08-08)
- [Pause your monthly subscription](https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription) (checked 2026-08-08)
- [Downgrade to Free or a lower plan](https://help.brevo.com/hc/en-us/articles/17629099685394-Downgrade-to-the-Free-plan-or-a-lower-plan) (checked 2026-08-08)
- [Brevo refund policy](https://help.brevo.com/hc/en-us/articles/209298665-Do-you-have-a-refund-policy) (checked 2026-08-08)
- [Permanently close your Brevo account](https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/brevo.json