{
  "slug": "brevo",
  "name": "Brevo",
  "domain": "brevo.com",
  "category": "seo-marketing",
  "categoryName": "SEO & marketing",
  "description": "Customer relationship and marketing platform for email, SMS, WhatsApp, automation and sales tools.",
  "directAnswer": "Cancel Brevo from the My plan page: open the account dropdown, select My plan, scroll down and select Cancel subscription. It takes about 2 minutes and takes effect at the end of the billing period, when the account moves to Free. Refunds are limited to a Brevo technical error or a user not qualified for its shared IPs.",
  "price": "$9 / month starting",
  "priceMonthlyUsd": null,
  "planName": "Starter",
  "subscriptionPlans": [
    {
      "id": "starter",
      "name": "Starter",
      "billingOptions": [],
      "priceNote": "Starts at $9 per month; actual monthly or yearly charge varies by email volume, contact storage and selected options",
      "sourceUrl": "https://help.brevo.com/hc/en-us/articles/208589409-About-Brevo-s-pricing-plans"
    },
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [],
      "priceNote": "Starts at $18 per month; actual monthly or yearly charge varies by email volume, contact storage and selected options",
      "sourceUrl": "https://help.brevo.com/hc/en-us/articles/208589409-About-Brevo-s-pricing-plans"
    },
    {
      "id": "professional",
      "name": "Professional",
      "billingOptions": [],
      "priceNote": "Starts at $499 per month for high-volume usage; actual charge varies, and yearly Professional cancellation requires support",
      "sourceUrl": "https://help.brevo.com/hc/en-us/articles/208589409-About-Brevo-s-pricing-plans"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom price from Brevo sales",
      "sourceUrl": "https://help.brevo.com/hc/en-us/articles/208589409-About-Brevo-s-pricing-plans"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.4,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open My plan",
        "body": "Click the account dropdown and select My plan. Only the owner or a user with plan, billing and payment permission can cancel."
      },
      {
        "title": "Resume a paused subscription",
        "body": "If the subscription is paused, resume it first because a paused subscription cannot be canceled."
      },
      {
        "title": "Select Cancel subscription",
        "body": "Scroll to the bottom of My plan and select Cancel subscription. Then choose No, cancel my subscription instead of the pause offer."
      },
      {
        "title": "Confirm the cancellation",
        "body": "Select a reason, provide any requested detail, and choose Yes, I want to cancel my subscription."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Yearly Professional: create a support ticket",
        "body": "Brevo requires the account to contact support to cancel a yearly Professional plan."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Cancellation is scheduled for the end of the current billing period, when the account automatically moves to Free.",
      "warning": "A dedicated IP is not canceled with the main plan. Contact Brevo support separately for the dedicated IP."
    },
    "team": {
      "note": "Only the owner or an authorized user can manage the subscription. Enterprise account closure is handled by the Customer Success Manager."
    }
  },
  "refundInfo": "Brevo does not refund used or unused credits except when Brevo made a technical error or a user is not qualified to send from Brevo's shared IPs. It does not refund unused months after an account suspension, compromise or forgotten cancellation.",
  "pauseInfo": "Eligible monthly Starter, Standard and Professional subscriptions on current pricing can be paused for 1, 2 or 3 months. The pause starts at the end of the current billing period, uses Free-plan features during the pause and resumes automatically.",
  "downgradeInfo": "Cancel the current subscription first. At the end of the billing period, the account moves to Free and can stay there or purchase a lower plan. Unused prepaid credits are lost when downgrading.",
  "dataRetentionInfo": "Canceling the subscription does not delete forms, templates, contacts or other account data, although Free-plan limits restrict some features. Permanently closing the Brevo account is separate, irreversible and deletes the account data.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "No general refund"
    },
    {
      "k": "Effective",
      "v": "End of billing period"
    },
    {
      "k": "Free plan after",
      "v": "Yes"
    }
  ],
  "faq": [
    {
      "question": "When does a Brevo cancellation take effect?",
      "answer": "At the end of the current billing period. The account then automatically moves to the Free plan."
    },
    {
      "question": "Will Brevo delete my data when I cancel?",
      "answer": "No. Forms, templates, contacts and other data stay in the Free account, although Free-plan limits restrict some features."
    },
    {
      "question": "Can I pause Brevo instead?",
      "answer": "Eligible monthly Starter, Standard and Professional plans on current pricing can pause for 1, 2 or 3 months."
    },
    {
      "question": "Can I get a Brevo refund?",
      "answer": "Usually not. Brevo limits refunds to a Brevo technical error or a user who is not qualified to send from shared IPs."
    },
    {
      "question": "Does cancellation also stop a dedicated IP?",
      "answer": "No. A dedicated IP must be canceled separately through Brevo support."
    },
    {
      "question": "How do I cancel yearly Brevo Professional?",
      "answer": "Create a support ticket from the Brevo account. The yearly Professional plan is not canceled through the normal self-service flow."
    }
  ],
  "officialSources": [
    {
      "title": "About Brevo pricing plans",
      "url": "https://help.brevo.com/hc/en-us/articles/208589409-About-Brevo-s-pricing-plans",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel your subscription",
      "url": "https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Pause your monthly subscription",
      "url": "https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Downgrade to Free or a lower plan",
      "url": "https://help.brevo.com/hc/en-us/articles/17629099685394-Downgrade-to-the-Free-plan-or-a-lower-plan",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Brevo refund policy",
      "url": "https://help.brevo.com/hc/en-us/articles/209298665-Do-you-have-a-refund-policy",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Permanently close your Brevo account",
      "url": "https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/brevo",
    "json": "https://canicancelit.com/cancel/brevo.json",
    "markdown": "https://canicancelit.com/cancel/brevo.md"
  }
}