{
  "slug": "box",
  "name": "Box",
  "domain": "box.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Cloud content storage, sharing and collaboration service for individuals and organizations.",
  "directAnswer": "Cancel Box Personal Pro from Account Settings: select the account avatar, open Account Settings, then choose Cancel Account under Account Details and confirm. It takes about 3 minutes, and the paid account cancels at the end of the service term. Box services are generally prepaid and non-refundable, including renewals.",
  "price": "$14 / month",
  "priceMonthlyUsd": 14,
  "planName": "Personal Pro",
  "subscriptionPlans": [
    {
      "id": "personal-pro",
      "name": "Personal Pro",
      "billingOptions": [
        {
          "priceUsd": 14,
          "cycle": "month"
        },
        {
          "priceUsd": 120,
          "cycle": "year"
        }
      ],
      "sourceUrl": "https://www.box.com/pricing/"
    },
    {
      "id": "business-starter",
      "name": "Business Starter",
      "billingOptions": [
        {
          "priceUsd": 7,
          "cycle": "month"
        },
        {
          "priceUsd": 60,
          "cycle": "year"
        }
      ],
      "priceNote": "Per user, minimum 3 users.",
      "sourceUrl": "https://www.box.com/pricing/"
    },
    {
      "id": "business",
      "name": "Business",
      "billingOptions": [
        {
          "priceUsd": 20,
          "cycle": "month"
        },
        {
          "priceUsd": 180,
          "cycle": "year"
        }
      ],
      "priceNote": "Per user, minimum 3 users.",
      "sourceUrl": "https://www.box.com/pricing/"
    },
    {
      "id": "business-plus",
      "name": "Business Plus",
      "billingOptions": [
        {
          "priceUsd": 33,
          "cycle": "month"
        },
        {
          "priceUsd": 300,
          "cycle": "year"
        }
      ],
      "priceNote": "Per user, minimum 3 users.",
      "sourceUrl": "https://www.box.com/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [
        {
          "priceUsd": 47,
          "cycle": "month"
        },
        {
          "priceUsd": 420,
          "cycle": "year"
        }
      ],
      "priceNote": "Per user, minimum 3 users.",
      "sourceUrl": "https://www.box.com/pricing/"
    },
    {
      "id": "enterprise-plus",
      "name": "Enterprise Plus",
      "billingOptions": [
        {
          "priceUsd": 600,
          "cycle": "year"
        }
      ],
      "priceNote": "$50 per user monthly equivalent on annual billing, minimum 3 users.",
      "sourceUrl": "https://www.box.com/pricing/"
    },
    {
      "id": "enterprise-advanced",
      "name": "Enterprise Advanced",
      "billingOptions": [],
      "priceNote": "Contact sales",
      "sourceUrl": "https://www.box.com/pricing/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.1,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open Account Settings",
        "body": "For Personal Pro, select the account avatar, choose Account Settings and find Account Details."
      },
      {
        "title": "Select Cancel Account",
        "body": "Choose Cancel Account, complete the survey and select Continue."
      },
      {
        "title": "Confirm permanent cancellation",
        "body": "Select Permanently Cancel My Account. The paid account cancels at the end of the service term."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use the account administrator",
        "body": "Only a Business or Enterprise account administrator can cancel the organization subscription."
      },
      {
        "title": "Open Account & Billing",
        "body": "In the Admin Console, open Account & Billing and select Cancel Account in the Status field."
      },
      {
        "title": "Finish and verify cancellation",
        "body": "Continue through the dialogs and select Cancel My Account. Confirm the cancellation email arrives; otherwise contact cancel@box.com."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Personal Pro cancels in Account Settings."
    },
    "team": {
      "warning": "Verify the cancellation email or contact cancel@box.com."
    }
  },
  "refundInfo": "Box services are generally prepaid and non-refundable, including renewals. Early termination remains subject to the full contract term. An eligible renewal refund request can be submitted to Billing, but eligibility is not guaranteed.",
  "pauseInfo": "No Box subscription pause option is documented.",
  "downgradeInfo": "An administrator can request a downgrade through cancel@box.com, processed at the end of the term when eligible. Free Personal has 10 GB; files remain, but uploads stop while storage exceeds the limit.",
  "dataRetentionInfo": "Paid cancellation takes effect at the end of the term. Organization users can lose access after deactivation and new individual accounts do not inherit old content. Permanent free-account deletion is separate and blocks email reuse in Box for 120 days.",
  "factRows": [
    {
      "k": "Effective",
      "v": "End of service term"
    },
    {
      "k": "Refund",
      "v": "Generally non-refundable"
    },
    {
      "k": "Free storage",
      "v": "10 GB"
    },
    {
      "k": "Who can cancel teams",
      "v": "Account administrator"
    }
  ],
  "faq": [
    {
      "question": "Does Box stop immediately after cancellation?",
      "answer": "No. Personal Pro, Business and Enterprise cancellations take effect at the end of the current service term."
    },
    {
      "question": "Can I get a Box refund?",
      "answer": "Box generally treats prepaid services and renewals as non-refundable. Billing can review an eligible renewal request, but a refund is not promised."
    },
    {
      "question": "Who can cancel a Box organization account?",
      "answer": "Only an account administrator can cancel through Admin Console, Account & Billing."
    },
    {
      "question": "Can I downgrade Box to Free?",
      "answer": "An administrator can request it through cancel@box.com. The account must fit the 10 GB Free limit before uploads resume."
    },
    {
      "question": "What happens to managed-user content?",
      "answer": "Managed users can lose access after Enterprise deactivation, and later individual accounts do not automatically receive the old content or collaborations."
    }
  ],
  "officialSources": [
    {
      "title": "Box plans and pricing",
      "url": "https://www.box.com/pricing/",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Canceling your Box account",
      "url": "https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Requesting a refund",
      "url": "https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Downgrading your Box account",
      "url": "https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Preserving your files before account downgrade",
      "url": "https://support.box.com/hc/en-us/articles/360043691354-Preserving-your-Files-Before-Account-Downgrade",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/box",
    "json": "https://canicancelit.com/cancel/box.json",
    "markdown": "https://canicancelit.com/cancel/box.md"
  }
}