{
  "slug": "bitrise",
  "name": "Bitrise",
  "domain": "bitrise.io",
  "category": "developer-infrastructure",
  "categoryName": "Developer infrastructure",
  "description": "Mobile CI/CD and DevOps platform. Workspace owners cancel each product subscription separately from Plan & Billing.",
  "directAnswer": "Cancel Bitrise from Workspace Settings, then Plan & Billing: open Manage on the product card, choose Cancel subscription, pick a reason, and confirm. It takes about 2 minutes, and the product stays active until the end of the current billing period, then reverts to its free plan where available. Amounts already paid are non-refundable.",
  "price": "$99 / month",
  "priceMonthlyUsd": 99,
  "planName": "Starter",
  "subscriptionPlans": [
    {
      "id": "starter",
      "name": "Starter",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 99
        },
        {
          "cycle": "year",
          "priceUsd": 1068
        }
      ],
      "priceNote": "Entry Tier 1 is $99 monthly or $89 per month charged as $1,068 yearly; Tier 2 is $199 / $179; Tier 3 is $299 / $269",
      "sourceUrl": "https://bitrise.io/pricing"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [],
      "priceNote": "Flexible self-serve tiers; no single public list price",
      "sourceUrl": "https://bitrise.io/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing, contact sales",
      "sourceUrl": "https://bitrise.io/pricing"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://docs.bitrise.io/en/bitrise-platform/workspaces/workspace-billing-and-invoicing",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Sign in as a workspace owner",
        "body": "Only workspace owners can manage billing. Select the correct workspace in the Workspace menu."
      },
      {
        "title": "Open Settings, then Plan & Billing",
        "body": "Hover over the left navigation bar, select Settings, then select Plan & Billing."
      },
      {
        "title": "Open Manage on the product card",
        "body": "Each product has its own subscription. Find the product you want to cancel and click Manage on its card."
      },
      {
        "title": "Cancel subscription and confirm",
        "body": "In the product drawer, click Cancel subscription. Select a cancellation reason and click Confirm cancellation. The subscription stays active until the end of the current billing period. Repeat for every product you want to stop."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Only owners can change billing",
        "body": "Workspace owners can manage billing, delete projects, change the billing email, and add or remove other owners."
      },
      {
        "title": "Bitrise Order customers follow the Order Form",
        "body": "If a signed Bitrise Order applies, that order is the binding commitment. The website Terms say plans auto-renew unless a party gives written notice at least 30 days before the last day of the Term, or the customer deletes the account, or the parties agreed otherwise in the Order."
      },
      {
        "title": "Transfer the workspace before deleting your user account",
        "body": "If you are the only confirmed owner, transfer ownership or delete the workspace before deleting your Bitrise account. Account deletion is Account settings > Delete account and is separate from cancelling a product subscription."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Cancel each product (CI, Build Cache, Release Management, and others) separately."
    },
    "team": {
      "note": "A workspace owner must make billing changes. Signed Bitrise Orders can set different renewal terms."
    }
  },
  "refundInfo": "The Bitrise Terms of Service state that all amounts paid pursuant to a Plan are non-refundable.",
  "pauseInfo": "No pause option is documented. Official billing docs describe changing or cancelling a product subscription, not pausing it.",
  "downgradeInfo": "You can change a workspace plan from Plan & Billing by clicking Change plan, selecting a new plan or tier, and completing checkout. Enterprise is not self-serve. After a product cancellation, access lasts until the end of the current billing period, then the product reverts to its free plan where available (Hobby for CI).",
  "dataRetentionInfo": "Cancelling a product subscription does not delete the workspace. Deleting your user account is a separate flow. The Terms say Bitrise may dispose of Customer Data in its possession at any point after termination, to the maximum extent permitted by law.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "None; amounts paid are non-refundable"
    },
    {
      "k": "Effective",
      "v": "End of current billing period"
    },
    {
      "k": "Free plan after",
      "v": "Yes, Hobby where available"
    }
  ],
  "faq": [
    {
      "question": "Do I have to cancel every Bitrise product?",
      "answer": "Yes if you pay for more than one. Each product has an independent subscription. Repeat Manage > Cancel subscription on each card. Cancelling an add-on leaves the product subscription active."
    },
    {
      "question": "When does cancellation take effect?",
      "answer": "You keep access until the end of the current billing period. Plan & Billing then shows the scheduled cancellation date. After that the product reverts to its free plan where available."
    },
    {
      "question": "Can I get a refund?",
      "answer": "No. The Terms of Service say all amounts paid pursuant to a Plan are non-refundable."
    },
    {
      "question": "Who can cancel?",
      "answer": "A workspace owner. Owners manage billing and the billing email."
    },
    {
      "question": "Does deleting my Bitrise account cancel paid plans?",
      "answer": "The Terms treat deleting the account as termination of the Terms. Product docs still tell you to cancel each subscription on Plan & Billing, and they require transferring or deleting a workspace you solely own before you delete the account."
    }
  ],
  "officialSources": [
    {
      "title": "Workspace billing and invoicing",
      "url": "https://docs.bitrise.io/en/bitrise-platform/workspaces/workspace-billing-and-invoicing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Bitrise Plans & Pricing",
      "url": "https://bitrise.io/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Bitrise Terms of Service",
      "url": "https://go.bitrise.io/terms-of-service",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Deleting your Bitrise account",
      "url": "https://docs.bitrise.io/en/bitrise-platform/accounts/deleting-your-bitrise-account",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Workspace FAQ",
      "url": "https://docs.bitrise.io/en/bitrise-platform/workspaces/workspace-faq",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/bitrise",
    "json": "https://canicancelit.com/cancel/bitrise.json",
    "markdown": "https://canicancelit.com/cancel/bitrise.md"
  }
}