# How to cancel Bitbucket

Cancel Bitbucket from admin.atlassian.com/billing: open Subscriptions, select Manage on Bitbucket Cloud, then choose Deactivate under More actions. It takes about 4 minutes, and deactivation occurs 15 days after the current subscription period ends. Only limited first-purchase refunds apply; renewals and upgrades are not refundable.

Atlassian cloud service for Git repositories, code collaboration, and CI/CD pipelines.

- Category: Developer infrastructure
- Entry plan: Standard at $3.65 / user / month
- Billed via: web, invoice
- Difficulty: Easy (2.4 / 10 on the Cancellation Difficulty Index), takes about 4 minutes
- Direct cancellation page: https://admin.atlassian.com/billing
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/bitbucket

## Cancel in a web browser

> Atlassian has improved and original billing systems. This guide uses the improved admin.atlassian.com/billing flow.

1. **Open Atlassian billing** Go to admin.atlassian.com/billing and select the billing account that contains Bitbucket Cloud.
2. **Open the Bitbucket subscription** Select Subscriptions, find Bitbucket Cloud, and select Manage.
3. **Choose Deactivate** Open More actions and select Deactivate.
4. **Confirm deactivation** Review the consequences and confirm the cancellation.

> **Warning:** Deactivation is different from a downgrade to Free. Use the workspace plan-change flow if you want to retain a usable free workspace.

## Cancel a team plan

> Workspace admins can change Bitbucket plans. Billing, Organization, and Site admins can deactivate in the improved billing system.

1. **Use a workspace admin for a Free downgrade** A workspace admin can instead open Workspace settings, select Plan details, and choose Change plan.
2. **Select the Free plan** On the Bitbucket Cloud plans page, select Free and complete the confirmation flow to keep the workspace under Free limits.
3. **Reduce workspace access if needed** Free allows five users. With more than five, private repositories become read-only for non-admin users until access is reduced or the plan is upgraded.

## Refunds, pausing, downgrades and your data

- **Refunds:** Initial monthly cloud purchases can be refunded only during the first paid month after trial. New annual cloud subscriptions can be refunded within 30 days of first purchase. Cloud renewals and upgrades are not refundable, and ordinary mid-cycle cancellation receives no credit.
- **Pausing:** No subscription pause is documented in the official Bitbucket plan, Atlassian deactivation, refund, or billing-cycle pages reviewed on 2026-08-08. The documented choices are deactivation or a change to Free.
- **Downgrading:** Workspace admins can change Standard or Premium to Free. Free has a five-user limit; with more than five users, private repositories become read-only for non-admin users until the workspace returns within the limit.
- **Account data:** Subscription deactivation and workspace deletion are separate. Atlassian says deactivated product data is retained for a plan-dependent period but publishes no Bitbucket-specific duration on that page. Workspace deletion is irreversible and deletes all repositories. User-account deletion has a 14-day grace period, followed by personal-data deletion within 30 days subject to legal or business retention requirements.

## At a glance

- Cancellation fee: None documented
- Refund window: Limited first purchase only
- Effective: After paid period and 15 days
- Free plan after: Optional downgrade

## FAQ

**When does Bitbucket deactivation take effect?**

In the improved Atlassian billing system, deactivation occurs 15 days after the current subscription period ends.

**Can I keep repositories on Bitbucket Free?**

Yes. A workspace admin can change the plan to Free, but Free is limited to five users.

**Can I get a refund after canceling Bitbucket?**

Only limited first-purchase refunds apply. Renewals and upgrades are not refundable.

**Does canceling Bitbucket delete the workspace?**

No. Subscription deactivation and workspace deletion are separate. Workspace deletion is irreversible and deletes every repository.

**Who can cancel Bitbucket Cloud?**

Billing, Organization, and Site admins can deactivate in the improved billing system. Workspace admins can change the plan.

## Official sources

- [Bitbucket Cloud pricing](https://www.atlassian.com/software/bitbucket/pricing?tab=host-in-the-cloud) (checked 2026-08-08)
- [Deactivate an Atlassian subscription](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/) (checked 2026-08-08)
- [Manage Bitbucket Cloud plan and billing](https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/) (checked 2026-08-08)
- [Request an Atlassian refund](https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/) (checked 2026-08-08)
- [Switch an Atlassian subscription from monthly to annual](https://support.atlassian.com/subscriptions-and-billing/docs/switch-from-monthly-to-an-annual-subscription/) (checked 2026-08-08)
- [Bitbucket workspace access and Free limits](https://support.atlassian.com/bitbucket-cloud/docs/grant-access-to-a-workspace/) (checked 2026-08-08)
- [Delete a Bitbucket Cloud workspace](https://support.atlassian.com/bitbucket-cloud/kb/how-to-delete-bitbucket-cloud-workspace/) (checked 2026-08-08)
- [Delete a Bitbucket account](https://support.atlassian.com/bitbucket-cloud/docs/delete-an-account/) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/bitbucket.json