{
  "slug": "bitbucket-cloud",
  "name": "Bitbucket Cloud",
  "domain": "bitbucket.org",
  "category": "developer-infrastructure",
  "categoryName": "Developer infrastructure",
  "description": "Atlassian cloud Git hosting with pull requests, Pipelines, package storage and team controls.",
  "directAnswer": "Cancel Bitbucket Cloud from admin.atlassian.com/billing: an administrator opens Subscriptions, selects Manage on Bitbucket Cloud, then chooses Deactivate under More actions. It takes about 2 minutes, and deactivation is scheduled for the end of the billing period, followed by a 15-day deactivation window. Atlassian offers no credit for canceling mid-cycle; an initial purchase may qualify for a refund within 30 days.",
  "price": "$3.65 / user / month",
  "priceMonthlyUsd": 3.65,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 3.65
        }
      ],
      "priceNote": "$3.65 per user each month",
      "sourceUrl": "https://www.atlassian.com/software/bitbucket/pricing?tab=cloud-tab"
    },
    {
      "id": "premium",
      "name": "Premium",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 7.25
        }
      ],
      "priceNote": "$7.25 per user each month",
      "sourceUrl": "https://www.atlassian.com/software/bitbucket/pricing?tab=cloud-tab"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.6,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "team"
  ],
  "cancellationUrl": "https://admin.atlassian.com/billing",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Atlassian billing",
        "body": "A billing, organization or site administrator opens admin.atlassian.com/billing and selects the billing account."
      },
      {
        "title": "Open the subscription",
        "body": "Choose Subscriptions, find Bitbucket Cloud, and select Manage."
      },
      {
        "title": "Deactivate",
        "body": "Open More actions, select Deactivate, then review and confirm."
      },
      {
        "title": "Check the scheduled date",
        "body": "The deactivation is scheduled for the end of the billing period, followed by Atlassian's documented 15-day deactivation window."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Open Atlassian billing",
        "body": "A billing, organization or site administrator opens admin.atlassian.com/billing and selects the billing account."
      },
      {
        "title": "Open the subscription",
        "body": "Choose Subscriptions, find Bitbucket Cloud, and select Manage."
      },
      {
        "title": "Deactivate",
        "body": "Open More actions, select Deactivate, then review and confirm."
      },
      {
        "title": "Check the scheduled date",
        "body": "The deactivation is scheduled for the end of the billing period, followed by Atlassian's documented 15-day deactivation window."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Cancel through the billing account that owns the subscription."
    },
    "team": {
      "note": "An owner, administrator or billing contact usually must make this change."
    }
  },
  "refundInfo": "Atlassian offers no credit for canceling before the end of a billing cycle. An initial purchase may qualify for a refund request within 30 days under the current Atlassian refund policy.",
  "pauseInfo": "No pause option is documented for Bitbucket Cloud.",
  "downgradeInfo": "Teams with five or fewer users can use Bitbucket Cloud Free after the paid plan ends. Reduce the workspace to the Free limits before relying on that option.",
  "dataRetentionInfo": "After the paid period ends, Atlassian keeps the site accessible for 15 days and then retains product data for a plan-dependent period. A separate immediate personal-data request is available.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund policy",
      "v": "See official policy"
    },
    {
      "k": "Effective",
      "v": "End of current paid term"
    },
    {
      "k": "Free plan after",
      "v": "Yes, with reduced limits"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel Bitbucket Cloud?",
      "answer": "A billing, organization or site administrator opens admin.atlassian.com/billing and selects the billing account. Then follow the remaining official cancellation steps and save the confirmation."
    },
    {
      "question": "Do I get a refund when I cancel Bitbucket Cloud?",
      "answer": "Atlassian offers no credit for canceling before the end of a billing cycle. An initial purchase may qualify for a refund request within 30 days under the current Atlassian refund policy."
    },
    {
      "question": "Can I pause Bitbucket Cloud instead?",
      "answer": "No pause option is documented for Bitbucket Cloud."
    },
    {
      "question": "What happens to my account after canceling Bitbucket Cloud?",
      "answer": "Teams with five or fewer users can use Bitbucket Cloud Free after the paid plan ends. Reduce the workspace to the Free limits before relying on that option. After the paid period ends, Atlassian keeps the site accessible for 15 days and then retains product data for a plan-dependent period. A separate immediate personal-data request is available."
    }
  ],
  "officialSources": [
    {
      "title": "Bitbucket Cloud pricing",
      "url": "https://www.atlassian.com/software/bitbucket/pricing?tab=cloud-tab",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Atlassian subscription deactivation",
      "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Atlassian refund requests",
      "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/bitbucket-cloud",
    "json": "https://canicancelit.com/cancel/bitbucket-cloud.json",
    "markdown": "https://canicancelit.com/cancel/bitbucket-cloud.md"
  }
}