{
  "slug": "basecamp",
  "name": "Basecamp",
  "domain": "basecamp.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Team communication and project management service.",
  "directAnswer": "Cancel Basecamp from Adminland: an account owner opens Adminland from the Home page, scrolls to Owner Actions and confirms the cancellation. It takes about 2 minutes, and the account becomes inaccessible immediately, so finish any data export first. An annual package canceled early is refunded the prorated difference; other refunds are not promised.",
  "price": "$15 / user / month",
  "priceMonthlyUsd": 15,
  "planName": "Pro",
  "subscriptionPlans": [
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [
        {
          "priceUsd": 15,
          "cycle": "month"
        }
      ],
      "sourceUrl": "https://basecamp.com/pricing"
    },
    {
      "id": "pro-unlimited",
      "name": "Pro Unlimited",
      "billingOptions": [
        {
          "priceUsd": 3588,
          "cycle": "year"
        }
      ],
      "priceNote": "$299 monthly equivalent, billed annually for unlimited users.",
      "sourceUrl": "https://basecamp.com/pricing"
    },
    {
      "id": "timesheet-addon",
      "name": "Timesheet add-on",
      "billingOptions": [
        {
          "priceUsd": 50,
          "cycle": "month"
        }
      ],
      "priceNote": "Flat monthly fee for Pro; included with Pro Unlimited.",
      "sourceUrl": "https://basecamp.com/pricing"
    },
    {
      "id": "admin-pro-pack-addon",
      "name": "Admin Pro Pack add-on",
      "billingOptions": [
        {
          "priceUsd": 50,
          "cycle": "month"
        }
      ],
      "priceNote": "Flat monthly fee for Pro; included with Pro Unlimited.",
      "sourceUrl": "https://basecamp.com/pricing"
    },
    {
      "id": "additional-storage-addon",
      "name": "Additional 1 TB storage",
      "billingOptions": [
        {
          "priceUsd": 50,
          "cycle": "month"
        }
      ],
      "priceNote": "Flat monthly fee shared by the account.",
      "sourceUrl": "https://basecamp.com/pricing"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.7,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team"
  ],
  "cancellationUrl": "https://3.basecamp-help.com/article/156-cancel-your-basecamp-account",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 90,
  "steps": {
    "web": [
      {
        "title": "Export any data you need",
        "body": "Start an export and wait for it to finish downloading because cancellation immediately blocks the account."
      },
      {
        "title": "Open Adminland",
        "body": "From the Basecamp Home page, select Adminland beneath the avatar. An account owner must cancel."
      },
      {
        "title": "Cancel the account",
        "body": "Scroll to Owner Actions, select the option to cancel the account and confirm on the next page."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use an account owner login",
        "body": "Owners handle billing, exports and cancellation, so confirm an available owner before starting."
      },
      {
        "title": "Download the export",
        "body": "Wait until the data export is fully downloaded. It will not finish after the account becomes inaccessible."
      },
      {
        "title": "Cancel from Owner Actions",
        "body": "Open Adminland, scroll to Owner Actions, choose Cancel this account and confirm."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "warning": "Wait for the export download to finish before canceling."
    },
    "team": {
      "note": "Only an account owner can cancel the account."
    }
  },
  "refundInfo": "An annual package canceled early receives the prorated difference back to the credit card. Basecamp does not promise refunds or retroactive discounts for other prior payments.",
  "pauseInfo": "No Basecamp subscription pause option is documented.",
  "downgradeInfo": "An owner can switch Pro Unlimited to Pro or Free when current usage fits. Free permits one project, 1 GB of storage and up to 20 users, so extra projects must be deleted first.",
  "dataRetentionInfo": "Cancellation is immediate and makes the account inaccessible. Basecamp permanently deletes canceled account data after 30 days, so finish and download an export first.",
  "factRows": [
    {
      "k": "Effective",
      "v": "Immediately"
    },
    {
      "k": "Annual refund",
      "v": "Prorated difference"
    },
    {
      "k": "Data deletion",
      "v": "After 30 days"
    },
    {
      "k": "Who can cancel",
      "v": "Account owner"
    }
  ],
  "faq": [
    {
      "question": "Does Basecamp stop immediately after cancellation?",
      "answer": "Yes. The account becomes inaccessible immediately and no further charges are made."
    },
    {
      "question": "Can I get a Basecamp refund?",
      "answer": "Basecamp says the unused difference on an annual package is prorated back to the credit card after cancellation."
    },
    {
      "question": "Who can cancel Basecamp?",
      "answer": "An account owner must open Adminland and use the cancellation action under Owner Actions."
    },
    {
      "question": "Can I downgrade instead of canceling?",
      "answer": "Yes, when the account fits the lower plan's limits. Free allows one project, 1 GB of storage and up to 20 users."
    },
    {
      "question": "When is canceled Basecamp data deleted?",
      "answer": "Basecamp says it permanently deletes the account data after 30 days. Download an export before canceling."
    }
  ],
  "officialSources": [
    {
      "title": "Basecamp pricing",
      "url": "https://basecamp.com/pricing",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel your Basecamp account",
      "url": "https://3.basecamp-help.com/article/156-cancel-your-basecamp-account",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Basecamp permissions",
      "url": "https://3.basecamp-help.com/article/75-permissions",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/basecamp",
    "json": "https://canicancelit.com/cancel/basecamp.json",
    "markdown": "https://canicancelit.com/cancel/basecamp.md"
  }
}