# How to cancel Auth0

Cancel Auth0 from Teams Dashboard, Settings, then Subscription: choose the Free plan and select Purchase And Start Plan. It takes about two minutes. Auth0 does not document whether paid access continues to the end of the period; unused time may qualify for a credit or refund if you email ar@okta.com.

Okta Customer Identity Cloud (Auth0) hosted identity platform for B2C and B2B login, organizations, MFA and SSO. Distinct from Okta Workforce Identity.

- Category: Identity & privacy
- Entry plan: B2C - Essentials at $35 / month
- Billed via: web, invoice
- Difficulty: Easy (1.7 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://accounts.auth0.com
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/auth0

## Cancel in a web browser

> New self-service accounts since 1 November 2023 use Auth0 Teams. This is Auth0 (Customer Identity Cloud), not Okta Workforce.

1. **Open Teams Dashboard Settings, then Subscription** Sign in as a Team Owner and go to Teams Dashboard > Settings > Subscription.
2. **Choose the Free plan** Auth0 states that choosing the Free plan cancels your paid subscription. Select Free, then Upgrade or Downgrade.
3. **Confirm with Purchase And Start Plan** On Review and Purchase Plan, complete any billing prompt and select Purchase And Start Plan. Auth0 does not publish whether paid features continue to the end of the current period.

## Cancel a team plan

> Team Owners manage Team-based billing. Tenant administrators manage legacy tenant-based subscriptions.

1. **Legacy tenant-based subscriptions** Go to Dashboard > Settings, open the Subscription tab, choose Free, then click Subscribe Now.
2. **Enterprise plans** Self-serve cancel is not documented. When the Enterprise Subscription Period ends, Auth0 automatically downgrades the account to Free. Contact the account team or open an Auth0 Support ticket.
3. **Delete the tenant after you cancel** Downgrade to Free first. Then Dashboard > Settings > Advanced, Danger Zone, Delete, then Yes, Delete Tenant. Main Enterprise tenants, or a main tenant with child tenants, need Auth0 Support or Community.

## Refunds, pausing, downgrades and your data

- **Refunds:** If you cancel, you may be eligible for a credit or refund. Tenants with no recorded login transactions may be eligible for unused subscription time within the last three months. Auth0 does not credit or refund a downgrade from one paid plan to another paid plan. Request a credit or refund from Okta Accounts Receivable at ar@okta.com as a Tenant Administrator.
- **Pausing:** No pause option is documented.
- **Downgrading:** You can move between Free, Essentials and Professional at any time from Teams Dashboard > Settings > Subscription. Choosing Free cancels the paid subscription. Auth0 does not publish whether paid features continue until the period ends. Enterprise accounts drop to Free when the Enterprise Subscription Period ends.
- **Account data:** Deleting a tenant is irreversible: it cannot be restored, the name cannot be reused, and tenant metrics are lost. Remove a custom domain first. Export tenant data through the Management API before deletion. To delete Auth0 account data such as email and billing information, delete the tenant and then post in Auth0 Community.

## At a glance

- Cancellation fee: None documented
- Refund window: Possible via ar@okta.com
- Effective: When you start Free
- Free plan after: Yes, Free

## FAQ

**How do I cancel Auth0?**

Choose the Free plan in Teams Dashboard > Settings > Subscription, then Purchase And Start Plan. That cancels the paid subscription.

**When does the cancel take effect?**

Auth0 says you can change self-service plans at any time and confirm with Purchase And Start Plan. It does not publish whether paid access continues to the end of the current period.

**Can I get a refund?**

Possibly. Email ar@okta.com as a Tenant Administrator. Unused time in the last three months may qualify when the tenant has no login transactions.

**Does deleting my tenant cancel billing?**

You must downgrade to Free before the Dashboard will let you delete a tenant. Deletion is a separate, irreversible step.

**Who can change the plan?**

Team Owners manage Team-based subscriptions. Legacy tenant-based billing is limited to tenant administrators.

**What about an Enterprise contract?**

Auth0 automatically downgrades Enterprise to Free when the Enterprise Subscription Period ends. Use your account team or Auth0 Support during that transition.

## Official sources

- [Manage your Auth0 Subscription Plan](https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions) (checked 2026-08-17)
- [Billing Policy](https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy) (checked 2026-08-17)
- [Delete or Reset Tenants](https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant) (checked 2026-08-17)
- [Auth0 Pricing](https://auth0.com/pricing/) (checked 2026-08-17)
- [Export Data](https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/export-data) (checked 2026-08-17)
- [Auth0 Teams](https://auth0.com/docs/get-started/auth0-teams) (checked 2026-08-17)
- [Tenant Management](https://auth0.com/docs/get-started/auth0-teams/tenant-management) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/auth0.json